NTL October Phone Price Changes

[banjo]

Talk Unlimited £16.50 extra per month Add to Basket
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I just lifted this from the NTL customer "call plan page" so according to this I will be paying £11.00 for line rental and then £16.50 extra a month for off peak calls ?

Originally Posted by banjo

Talk Unlimited £16.50 extra per month Add to Basket
More Info

I just lifted this from the NTL customer "call plan page" so according to this I will be paying £11.00 for line rental and then £16.50 extra a month for off peak calls ?

BT offer evening and weekend calls for £11 per month plus 5.5p per hour !

£14.95 including line rental for evening and weekend calls for upto an hour with 100 text messages included.
Or £20.95 incl line rental for the anytime call plan, including 200 text messages.
£27.50 per month seems very steep for " offpeak calls "

[opelfruitcase]

Originally Posted by banjo

Talk Unlimited £16.50 extra per month Add to Basket
More Info

I just lifted this from the NTL customer "call plan page" so according to this I will be paying £11.00 for line rental and then £16.50 extra a month for off peak calls ?

The £16.50 includes the £11 telephone line rental. Cost for TU is £5.50 + £11 LR = £16.50.

As also explained, on ntl if you opt for the 5p talk plan, then its £11 rental and 5p for upto an hour evenings and weekends to landlines (same as BT). Option 2 and Option 3, kinda mentioned previously but can't say too much as nothing confirmed as yet.

[Shaun]

So £16.50 for "free" calls and line rental? you can get that for £7.99 from lots of other companies. It's a rip off.

[opelfruitcase]

Originally Posted by Shaun

So £16.50 for "free" calls and line rental? you can get that for £7.99 from lots of other companies. It's a rip off.

Sorry for coming across as being a bit blunt, but if thats the case, go for it. As I've said in other postings previously, if you see a better deal, go for it. Why is it only now that people are whinging about call costs? I don't care for call costs personally speaking, as (as well as most of the contract/pay monthly phone owing public), its not down to the call costs, but the kind of/amount of free minutes that you have to use each month. I mean, Orange could go and try to charge me £1.00 a min for calling a landline - do I care? Hardly, with he 500 free mins I have. Same goes for TalkAnytime - mobiles, landlines, 0845 and 0870 numbers included. This is somethhing available on the telewest network now, and no doubtedly the ntl network before long. Nothing else like this available on any uk network - mobile, landline or otherwise.

[Shaun]

Originally Posted by opelfruitcase

Sorry for coming across as being a bit blunt, but if thats the case, go for it.

I have. Ditched Ntl a long time ago but it doesn't stop it being a REALLY bad deal.

[opelfruitcase]

Originally Posted by Shaun

I have. Ditched Ntl a long time ago but it doesn't stop it being a REALLY bad deal.

Yeah, and thats your opinion, so why whinge so much about ntl? If your service provider is so good, tell the rest of us about it!

[Shaun]

Originally Posted by opelfruitcase

Yeah, and thats your opinion,

No it's a fact, if you look at the figures you can see it.

so why whinge so much about ntl? If your service provider is so good, tell the rest of us about it!

I don't, I'm just interested in getting the best deal possible, that means looking at details in threads like this one - should I not post if I feel the current offering from Ntl is poor? Not going to happen I'm afraid.

As for my service provider, Vonage are great, I can't praise them enough.

They provide truly innovative features for free (i.e. your voicemail e-mailed to you) as well as those things you'd expect like caller display (you remember, the service Ntl have failed to provide for years) they're really a great company. All that for £7.99 a month including all 01/02 calls there's no comparison with Ntl's phone service. Sorry if that fact upsets you Opel.

[banjo]

I am not wingeing , but if I go back to BT is there a minimum period that I would have to be with them before I could change to another provider on their system ? Any people who think they are getting a much better deal could you please post and let us know what they are Thank you.

[Swipe]

I've noticed on my bill that I pay an extra £2 for Talk Unlimited Local (unlimited local calls, evenings and weekends). On my latest bill this has been charged in advance for the month of October (1st - 31st) but I can't find anything about it on the NTL website. This was an offer that was awarded to me as part of some deal by retentions. Will I still be eligible for this as it has still been included on my bill?

[AntiSilence]

I'm on the Talk Unlimited Local plan, but the tariff guide states:

"Talk Unlimited Local, 5p Talk Plan and 3-2-1 are no longer available for sale"

So does that mean that I'm still on that, and that it's just not available to be upgraded to?

[Swipe]

Originally Posted by AntiSilence

I'm on the Talk Unlimited Local plan, but the tariff guide states:



So does that mean that I'm still on that, and that it's just not available to be upgraded to?

Seeing as we have been billed in advance for it for the month of October I can only assume that the offer will still apply to us and just mean that the offer is no longer avaialble to anyone else. It would be nice to get some confirmation on this though.

[AntiSilence]

Originally Posted by Swipe

Seeing as we have been billed in advance for it for the month of October I can only assume that the offer will still apply to us and just mean that the offer is no longer avaialble to anyone else. It would be nice to get some confirmation on this though.

Yeah, sure would. Just checked my last bill and it's on there for £2.00 so should be ok.

NTL are losing all momentum in the whole market, broadband may be a strength for them at the moment, but even that is a pipe dream, ie; it is no good selling 10mb to someone if that person cannot through no fault of their own achieve this speed promise, please dont say " it is UPTO 10 mb " the point is the customer is paying for 10mb.
If I buy a pound of apples I dont expect to get a quarter or half a pound, three quarters even! only for the seller to say " sorry gov but its upto a pound, you wont get more but you could get less " WTF?
At one time NTL were getting money from me for three services, after the dire experience with their drab stb, always crashing, having to call cs numerous times being passed from pillar to post with crap poor excuses I thought why the hell bother? its not worth the stress! if you dont want my money I will go somewhere that does, so ended my nightmare with NTL.
Bt were offering a package deal, option 3, with fully itemised billing, NTL were insisting on charging £1 per month to provide fully itemised billing, even when I pointed out to them that their stance would result in me going elsewhere they were not fazed by the threat, fair enough, they can make their bed and lie in it too.
So the position I am in now is having broadband from them still, but if they take their eye of the ball and another provider can provide a more attractive option then it is game set and match, I am out of the lot.
NTL are to bring in new call plans in the new year? I am sorry that is too late, by that time how many customers will have departed?
Sorry to say it, but I will anyway, they really are clueless
That remark is not aimed at their staff on the lower rungs of the ladder, because the way I see it, if there is no leadership from the top what can you expect?

[ian@huth]

Originally Posted by arcamalpha2004

NTL are losing all momentum in the whole market, broadband may be a strength for them at the moment, but even that is a pipe dream, ie; it is no good selling 10mb to someone if that person cannot through no fault of their own achieve this speed promise, please dont say " it is UPTO 10 mb " the point is the customer is paying for 10mb.
If I buy a pound of apples I dont expect to get a quarter or half a pound, three quarters even! only for the seller to say " sorry gov but its upto a pound, you wont get more but you could get less " WTF?
At one time NTL were getting money from me for three services, after the dire experience with their drab stb, always crashing, having to call cs numerous times being passed from pillar to post with crap poor excuses I thought why the hell bother? its not worth the stress! if you dont want my money I will go somewhere that does, so ended my nightmare with NTL.
Bt were offering a package deal, option 3, with fully itemised billing, NTL were insisting on charging £1 per month to provide fully itemised billing, even when I pointed out to them that their stance would result in me going elsewhere they were not fazed by the threat, fair enough, they can make their bed and lie in it too.
So the position I am in now is having broadband from them still, but if they take their eye of the ball and another provider can provide a more attractive option then it is game set and match, I am out of the lot.
NTL are to bring in new call plans in the new year? I am sorry that is too late, by that time how many customers will have departed?
Sorry to say it, but I will anyway, they really are clueless
That remark is not aimed at their staff on the lower rungs of the ladder, because the way I see it, if there is no leadership from the top what can you expect?

How else can an ISP advertise a broadband service other than as an upto figure? There are a lot of factors that can prevent a customer from getting the maximum speed that their connection is sold as and many of these factors are completely outwith the control of the ISP.

On the telephone side It may be that NTL are bringing in new call plans in the new year but that may be too late. I have been getting a retention deal for my telephone service for the past few months but that has now come to an end. It will take an even better deal to persuade me to stay with NTL for the telephone when I call them in the next day or two. There is nothing at all wrong with the NTL telephone service itself, it is purely a matter of cost.