NTL October Phone Price Changes

[gcmartin]

Can anyone "in the know" confirm the price changes NTL are about to bring in tabulated on their website here: -

http://www.home.ntl.com/page/phonepricechange

If the page is right then not only has the 3,2,1 gone (a flat 3p at all times now) but Talk Weekend National calls appear to be 3p all week too - including at weekends! That seems like a major rip off if it's true - or is it just a misprint I wonder?

[opelfruitcase]

to Cable Forum!

Originally Posted by gcmartin

Can anyone "in the know" confirm the price changes NTL are about to bring in tabulated on their website here: -

http://www.home.ntl.com/page/phonepricechange

If the page is right then not only has the 3,2,1 gone (a flat 3p at all times now) but Talk Weekend National calls appear to be 3p all week too - including at weekends! That seems like a major rip off if it's true - or is it just a misprint I wonder?

Misprint - all chargable landline calls will now be charged at a rate of 3ppp whatever time of day your ringing, plus the usual 6p connection charge. Exceptions to this are of course those calls made inclusive on the talk plans (TW - weekends, TU - evenings and weekends and TU24 - as it says on the tin). Any calls made within your call plans are completely free up to 1 hour, after which you are charged at a standard rate of 3ppp for each minute over that hour.

Not wanting a sudden burst of people ringing customer services, but if you are still on the old 321 or OPOP call plans, then give customer services a ring and they will change you to TW free of charge.

We are also changing the rates for 0870 and 0845 numbers.

Now I can see bit of an outcry starting over this, especially those who don't know that they call call CS and faults free on 150/151.

[Shaun]

Really is time to look at www.vonage.co.uk or other providers.3ppm is extortionate as you can get calls on a BT line with 1899 for 0ppm and 3p connection. THATS 3p PER CALL.

Ntl have hot them self in the foot again.

[Kateydog]

Anyone know how much ntl charge to call mobiles? The TU package details just say 'highly competative mobile calls'. So how much, ntl?

[opelfruitcase]

Originally Posted by Kateydog

Anyone know how much ntl charge to call mobiles? The TU package details just say 'highly competative mobile calls'. So how much, ntl?

Try looking here http://www.ntl.com/home/telephone/tariff_download.asp.

Page 15, Talk Weekends, Talk Plan Prices and Mobile Call Plan sections are what you need.

BTW, there are reasons behind them increasing call costs to landlines, there are going to be some pretty big talk plan changes in the new year, although I can't really say much at this stage because nothings been confirmed as yet, but it looks as though the talk plans may well be brought more in line with BT option 2 and 3 for TU and TU24.

EDIT: Attatched tariff guide for my franchise area, although costs are much the same in all areas.

[banjo]

I thought I was still on the 3-2-1 tarrif but as I now read it all calls even at off peak time such as after 6pm and at weekends will be charged at 3p a minute !

[Tristan]

When I first got cable, back in about 99, it was because they were the cheapest thing going. For the same line rental as BT -- £9.77pm -- you got not only a phone line but analogue cable TV as well. The call charges were roughly the same as BTs, with the added bonus that local cable-to-cable calls were scott free, no matter how long you were on the phone.

Hell, if you were lucky enough to be in an NTL area (I wasn't), you even got free 24/7 dial-up Internet.

How times change. Having a cable telephone is now clearly more expensive than a BT line, and that's before you take into account any alternative dialers that you can use. Three pence per minute for a local call is a joke, as is 5ppm for 0845 numbers.

How can it possibly be cheaper for me to call my next-door neighbour on my mobile than it is to do so from my home phone? I can't explain it, but once these price rises go through, that will be the case.

To top it all off, NTL don't even offer caller display (which BT have done practically forever), nor can they tell me if they ever plan on offering such a service.

In summary: NTL broadband -- excellent. Digital TV -- actually pretty good these days. Telephone -- atrocious.

[opelfruitcase]

Originally Posted by banjo

I thought I was still on the 3-2-1 tarrif but as I now read it all calls even at off peak time such as after 6pm and at weekends will be charged at 3p a minute !

As I mentioned above, you can get yourself changed over to Talk Weekends for the same price as your paying now (i.e. just your standard line rental). Thus while your calls will still be 3ppp in the evenings they will at least be free up to an hour on the weekends.

[scrotnig]

I am staying on the 5p call plan. If they whip that away I shall use my BT line instead. 3ppm my bottom!

Originally Posted by opelfruitcase

to Cable Forum!



Misprint - all chargable landline calls will now be charged at a rate of 3ppp whatever time of day your ringing, plus the usual 6p connection charge. Exceptions to this are of course those calls made inclusive on the talk plans (TW - weekends, TU - evenings and weekends and TU24 - as it says on the tin). Any calls made within your call plans are completely free up to 1 hour, after which you are charged at a standard rate of 3ppp for each minute over that hour.

Not wanting a sudden burst of people ringing customer services, but if you are still on the old 321 or OPOP call plans, then give customer services a ring and they will change you to TW free of charge.



Now I can see bit of an outcry starting over this, especially those who don't know that they call call CS and faults free on 150/151.

So this is the manner in which NTL recoup the losses of going back to free calls to customer services?
If anyone has not already done so there are companies out there far cheaper than NTL, let them know how you feel by using the power you all have to cancel the phone service on your contract, you can do this even if you are still in your 12 months minimum agreement because NTL have increased the charges on that particular service.
If you can do it jump ship from this company only going in one direction then do it, they are raking the money in again for the shareholders and upper management without a care for the customer.
Pay back time I think

---------- Post added at 20:00 ---------- Previous post was at 19:58 ----------

Originally Posted by opelfruitcase

As I mentioned above, you can get yourself changed over to Talk Weekends for the same price as your paying now (i.e. just your standard line rental). Thus while your calls will still be 3ppp in the evenings they will at least be free up to an hour on the weekends.

All well and good if you only use the phone of a weekend
They really are taking the ****

[opelfruitcase]

Originally Posted by arcamalpha2004

All well and good if you only use the phone of a weekend
They really are taking the ****

Yes I realise that - I was merely pointing out that it is an option that is available to all people for no more money than they are paying at present. All depends on your phone usage really, they are trying to get everyone onto a call plan in some shape or form, and that is a business decision. If you really want to you can still go onto the 5p talk plan - they don't market it any more and havent done so for a long time, but its still available to whoever wants it.

[scrotnig]

Originally Posted by opelfruitcase

If you really want to you can still go onto the 5p talk plan - they don't market it any more and havent done so for a long time, but its still available to whoever wants it.

I didn't know they'd still offer that. Thanks for the info. I am already on it, and intend to stay there.

Originally Posted by opelfruitcase

Yes I realise that - I was merely pointing out that it is an option that is available to all people for no more money than they are paying at present. All depends on your phone usage really, they are trying to get everyone onto a call plan in some shape or form, and that is a business decision. If you really want to you can still go onto the 5p talk plan - they don't market it any more and havent done so for a long time, but its still available to whoever wants it.

Do NTL not realise that there are companies offering " calling plans " that are more competetively priced than their own?
The one I have with BT could not be beaten by NTL or matched!
At the end of the day people have to make their own minds up, I personally see no reason to pay more for the same thing, or stay in a contract that has had its fees increased, look after the pennies and the pounds take care of themselves

[opelfruitcase]

Originally Posted by scrotnig

I didn't know they'd still offer that. Thanks for the info. I am already on it, and intend to stay there.

I won't quite go as far as saying 'offer' it, but if you request it then they'll still add it for you.

Originally Posted by arcamalpha2004

Do NTL not realise that there are companies offering " calling plans " that are more competetively priced than their own?
The one I have with BT could not be beaten by NTL or matched!
At the end of the day people have to make their own minds up, I personally see no reason to pay more for the same thing, or stay in a contract that has had its fees increased, look after the pennies and the pounds take care of themselves

To reiterate by previous post:

BTW, there are reasons behind them increasing call costs to landlines, there are going to be some pretty big talk plan changes in the new year, although I can't really say much at this stage because nothings been confirmed as yet, but it looks as though the talk plans may well be brought more in line with BT option 2 and 3 for TU and TU24.

Originally Posted by opelfruitcase

I won't quite go as far as saying 'offer' it, but if you request it then they'll still add it for you.



To reiterate by previous post:

I accept what you say but I think its NTL being reactive instead of proactive Bt have already stolen a march in call plans by reducing theirs.