STB stuck on "starting"

tomroyal · 27-09-2006, 20:35

Hi All

This morning my STB (ancient Pace one) was stuck on channel 400 - the movie previews. Apparently the channel update was applied overnight. The box couldn't change channel, though, so I restarted it.

This evening, still no improvement. I've rebooted the box again - it says "please wait", then the cable modem flickers into life (broadband is currently working fine). The blue box with "Starting" appears, but it can't get any further.

NTL's phone line has confirmed that this was a problem with the update last night - and there's an enormous (even by NTL standards) wait on the phones. They say to wait for an update. Is anyone else in the same situation? I'm in London SE13 (Bromley area) - recently had the "purple" STB update, which is slow and tends to crash the box.

Thanks in advance

Tom

maverick · 27-09-2006, 20:47

Hi,there is a known issue with some Pace set top boxes stuck with the starting message in the corner,NTL are aware of the problem.

This can cause the stb to be stuck with no picture,or stuck on 1 channel with a viewable picture and the starting message.

They are working the problem and hope to get this fixed by 10 am tomorrow.

tomroyal · 27-09-2006, 20:49

Thanks Maverick - I'll reboot tomorrow morning and see if it's fixed.

Much appreciated

Tom

fireman328 · 27-09-2006, 21:57

Quote:

Originally Posted by maverick

Hi,there is a known issue with some Pace set top boxes stuck with the starting message in the corner,NTL are aware of the problem.

This can cause the stb to be stuck with no picture,or stuck on 1 channel with a viewable picture and the starting message.

They are working the problem and hope to get this fixed by 10 am tomorrow.

PersonaIly I do feel a sense of achievment when a well planned and carefully executed scheme goes like clockwork.

Sadly this has not been one of those schemes.
I have had the box frozen on Channel 400, the program guide continually "searching" to no avail, complete loss of picture etc.
Well done NTL, the last time I heard of chaos like this was when the lookout on the Titanic reported the weather clear and no sign of ice ! Whoever the project manager for this fiasco is should be sent to a call centre, preferably the one in India.

Nedkelly · 27-09-2006, 22:31

Seen this quite alot since channel upgrade mainly phase 3 pace boxes 4010

gallego1 · 27-09-2006, 22:51

I have the same problem strange was mine had the channel update last night and I have been watching tv at various times today

The issue I had the menu bar was locked on UKTV food which was the last channel I watched and the picture was channel 5 this was about 7pm this evening and since then only the starting box in right hand corner.

mine is a pace 2000

see what happens in the morning????

McYorkie · 28-09-2006, 02:24

We've got the same problem here, but its a 4000 thats gone kaput since we tried switching it on at lunchtime yesterday - no amount of rebooting does any good. Our newer Samsung 2100 is running toot sweet after the change though.

Which does beg two questions - why didn't anyone spot this rather big problem in the software before we ended up with kaput boxes and hoping ntl can produce a fix by 10am, especially as it happened on Langley rollout as well? And why do customers have to keep putting up with elderly Pace boxes (2000/4000 etc) that should have been pensioned off by now?

I'd agree with the comment about a fiasco - maybe the said project manager should be thinking of issuing an apology to affected customers.

**Maggy** · 28-09-2006, 10:39

Both the tv and the bb went last night at 9.30 exactly.

Was stuck on 0 until I got up and removed the plug and then re-insertred it.

Now working fine both of them.When I tried to report it the CS was closed and the BB tech advised me to wait and talk to the TV people..now I know it was a wide area issue I shan't

Can I ask if there is a similar status service offered for TV as there is for Broadband?Because if not, there damned well ought to be one.

Oh and does anyone know when/if Eureka is repeated?I was peeved to have only got half the story to say the least.

maverick · 28-09-2006, 12:45

UPDATE::

Fix time for this issue now moved to 16:00

quadplay · 28-09-2006, 13:57

Quote:

Originally Posted by tomroyal

NTL's phone line has confirmed that this was a problem with the update last night - and there's an enormous (even by NTL standards) wait on the phones. They say to wait for an update. Is anyone else in the same situation? I'm in London SE13 (Bromley area) - recently had the "purple" STB update, which is slow and tends to crash the box.

"purple"? Your EPG should be Blue now... If you change channels to bring up the miniguide, what colour is the background?

EDIT: Just realised you can't do that if it's stuck on Starting... What colour is the background to the Starting message?

LewinLab · 28-09-2006, 14:21

Still not working here in Norwich.

Useless upgrade!!!!

tomroyal · 28-09-2006, 14:54

Quote:

Originally Posted by quadplay

"purple"? Your EPG should be Blue now... If you change channels to bring up the miniguide, what colour is the background?

EDIT: Just realised you can't do that if it's stuck on Starting... What colour is the background to the Starting message?

Sorry - brain not working. We've just upgraded to Bromley 3.2 - blue mini guide, on-demand not enabled yet.

Tom

quadplay · 28-09-2006, 15:24

Phew - you had me worried there!

roadking · 28-09-2006, 15:55

Are they going to offer any compensation for the loss of services?

Jules · 28-09-2006, 16:03

Hahahaha maybe not

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