Keep an eye on how long you are kept on hold

[TheDaddy]

Surely part of the argument is that the waiting times are due to companies being under staffed

[orangebird]

Originally Posted by TheDaddy

Surely part of the argument is that the waiting times are due to companies being under staffed

Sure, if you're waiting any more than 5 mins or so, that's not acceptable. But 15 seconds??

Originally Posted by orangebird

He's saying, if you're being put on hold by ntl, time it and complain to ICSTIS - what for??????? ntl do not use premium rate numbers for the customers. If he wants to **** and moan about the CS, then do that in a more appropriately themed thread.

In which case Arcamalpha is talking out of his butthole. People do it on this forum and others all the time. But we don't move threads simply because people get their facts wrong.

As I said before, this has nothing to do with ntl phone and cable TV. So it's in the wrong forum.

This thread is about companies generating revenue by putting people on hold when they're calling a premium number, nothing to do with ntl at all.

With respect, this thread is about whatever the OP intended for it to be about. He obviously intended to have a go at NTL's on-call times. The fact that he doesn't know what ICSTIS is for doesn't change that.

---------- Post added at 13:42 ---------- Previous post was at 13:41 ----------

Originally Posted by orangebird

Sure, if you're waiting any more than 5 mins or so, that's not acceptable. But 15 seconds??

All that means is that the OP may be being unforgiving, impatient and unreasonable. He wouldn't have a monopoly on it if that's the case. It still doesn't mean he can't express his opinion, or that we should deny he is having a go specifically at NTL when he clearly is.

[orangebird]

You're the mod. If you want ill informed tripe clogging up your forums, that's your prerogative I guess.

Originally Posted by orangebird

You're the mod. If you want ill informed tripe clogging up your forums, that's your prerogative I guess.

We have had ill-informed tripe posted here for three years now. No reason why today should be any different.

[lostandconfused]

Originally Posted by arcamalpha2004

Is this " q buster " system able to be overided if there are not enough csa in the call centre?
IE; if there are not enough staff it can be " deactivated "

no it doesnt need to be either, its just a way of keeping your place in the queue so even if the call center were short staffed it wouldnt really make much difference having it on or off, personnally i think it should be put on all the time but thats just my opinion

[Stuart]

Originally Posted by orangebird

Sure, if you're waiting any more than 5 mins or so, that's not acceptable. But 15 seconds??

15 seconds is barely enough time for the phrase "You are being held in a queue and will be answered shortly".

Anyway, I've always thought the length of waiting for a call to be answered is actually less important than getting a positive result. Obviously, as long as you don't end up waiting hours.

Originally Posted by orangebird

He's saying, if you're being put on hold by ntl, time it and complain to ICSTIS - what for??????? ntl do not use premium rate numbers for the customers. If he wants to **** and moan about the CS, then do that in a more appropriately themed thread. As I said before, this has nothing to do with ntl phone and cable TV. So it's in the wrong forum.

This thread is about companies generating revenue by putting people on hold when they're calling a premium number, nothing to do with ntl at all.

It is everything to do with NTL in that they keep people on hold for longer times than they are meant to, the fact is before NTL decided to go back to freephone they were charging customers to call and report a fault with a service that they were paying NTL for, and the cost of the call was not a local call, NTL decided to cream the customers.
you may not like it that I have a pop at NTL, but that is what you get in a free country, people expressing their opinion, if you dont like it you dont have to read it!
Mods feel free to close this thread, but as I said if anyone is on hold for longer than 15 seconds you can complain or put up with the 10 minute wait, there are independent bodies who make these decisions not me.
Closed............
ooops to the toe rag who decided to be big and not post it on here in the open, for what it is worth, or infact anything to do with you, I have a " proper " job and a life too.

Thread closed at request of the OP.