download speed issues (yes another thread)

[trebor]

what have NTL changed in the stoke area (baguley proxy) in last two weeks or so.
browsing isn't to bad but downloads are cr*p in the evenings.
during the day and after midnight all is fine, download speeds are what they should be for my 4mb connection, but during the evening they drop to levels like these.
Downstream 1,370.9 Kbps ( = 1.3 Mbps )
Upstream 372.9 Kbps ( = 0.4 Mbps )

Wed, 6 Sep 2006 20:30:18 UTC
1st 128K took 1921 ms = 68231 Bytes/sec = approx 568 kbits/sec
2nd 128K took 875 ms = 149797 Bytes/sec = approx 1246 kbits/sec
3rd 128K took 1515 ms = 86516 Bytes/sec = approx 720 kbits/sec
4th 128K took 1766 ms = 74220 Bytes/sec = approx 618 kbits/sec


any suggestions or is time to downgrade and only pay for what they providing

[Zee]

Im having the same problem.

Im in the "brnt" area, browsing for the last week and downloads are really bad lately.

After midnight its fine i get an average of over 10Mbps, its about 10.30pm and i'm getting an average of 1Mbps on the speed test (im on 10Mbps service)

They need to sort this

[murfitUK]

Have you tried reporting the problems?

I'm in Stoke (ST4) and during the day things are fine. After 5pm though the service is almost non-existant. Started happening about 3 weeks ago.

I have contacted them but they said there was nothing wrong with the network as no one else had complained.

My BT line is being reconnected on Monday so I'll be saying goodbye to ntl.

[scoobydoo[uk]]

Got exactly the same problem here in Stoke.
During the day everything is fine, come 6pm ish and it all comes to a stop.
Getting about 2mb from my 10mb connection.

Read on other forums that other people in Stoke are having the same problem, typical NTL they say they dont have a problem.

Somethings happened because before VOD came live everything was fine.

Ive reported the problem, and emailed them twice regarding this but just got the standard reply, just firewall, anti virus etc etc.

Sent them another email telling them to stop reading from their computer screens and get a network engineer to look into this.

---------- Post added at 09:22 ---------- Previous post was at 09:20 ----------

Ive suggested they are traffic shaping from 6pm - midnight..
Cant get this confirmed though, but something is happening for sure come 6pm, its like they flick a switch..

If thats not traffic shapping, i dont know what is!.

[Zee]

I'm in the North West London area (brnt, edgware) but around 8-11 when im online it goes dead slow, usually below 1Mbps on speed test, at the moment i've come on to test the speed, average around 9-11Mbps on speed test but browsing is still very slow so i changed to a cardiff proxy and its slightly better.

[trebor]

today at 17:16
Downstream 2,461.8 Kbps ( = 2.4 Mbps )
Upstream 290.7 Kbps ( = 0.3 Mbps )

how do you convince NTL they have a problem when they say they don't?

the current pipex deal looks good, has anybody got any pipex horror stories

[Zee]

At 5.24pm:
(I am happy with this speed)

Thu, 7 Sep 2006 16:23:28 UTC

1st 512K took 687 ms = 745.3 KB/sec, approx 6141 Kbps, 6 Mbps
2nd 512K took 485 ms = 1055.7 KB/sec, approx 8699 Kbps, 8.5 Mbps
3rd 512K took 718 ms = 713.1 KB/sec, approx 5876 Kbps, 5.74 Mbps
4th 512K took 797 ms = 642.4 KB/sec, approx 5293 Kbps, 5.17 Mbps

Overall Average Speed = approx 6502 Kbps, 6.35 Mbps

I'll post another speed test after 6pm and see what happens...

[Zee]

Right, as i said i'd do another one after 6pm and here it is:

Thu, 7 Sep 2006 18:38:06 UTC

1st 512K took 5297 ms = 96.7 KB/sec, approx 797 Kbps, 0.78 Mbps
2nd 512K took 1828 ms = 280.1 KB/sec, approx 2308 Kbps, 2.25 Mbps
3rd 512K took 6453 ms = 79.3 KB/sec, approx 653 Kbps, 0.64 Mbps
4th 512K took 5156 ms = 99.3 KB/sec, approx 818 Kbps, 0.8 Mbps

Overall Average Speed = approx 1144 Kbps, 1.12 Mbps

It'll get worse then that between 8-11pm then shoot up

[DiGi]

same here im in stoke

Thu, 7 Sep 2006 19:23:40 UTC

1st 512K took 4204 ms = 121.8 KB/sec, approx 1004 Kbps, 0.98 Mbps
2nd 512K took 6218 ms = 82.3 KB/sec, approx 678 Kbps, 0.66 Mbps
3rd 512K took 5110 ms = 100.2 KB/sec, approx 826 Kbps, 0.81 Mbps
4th 512K took 2375 ms = 215.6 KB/sec, approx 1777 Kbps, 1.74 Mbps

Overall Average Speed = approx 1071 Kbps, 1.05 Mbps

DiGi

[scoobydoo[uk]]

Same here ... 4.30pm and all was fine in stoke 1100k/sec

8.30pm and im just getting 250k/sec pushing it....

It gets worse and worse from now on in..

Its been like this for a week now, any word from NTL no.
I saw on another forum that someone spoke to technical support today and they said that they were aware of the problems in Stoke and it would all be sorted by 4.30pm today.

Well at 250k/sec downloads on my 10mb line at 8.30pm somehow I dont think they've sorted it.

[trebor]

and an all time worst..... now wheres my old 56k modem
Thu, 7 Sep 2006 19:48:10 UTC

1st 512K took 15453 ms = 33.1 KB/sec, approx 273 Kbps, 0.27 Mbps
2nd 512K took 17484 ms = 29.3 KB/sec, approx 241 Kbps, 0.24 Mbps
3rd 512K took 16485 ms = 31.1 KB/sec, approx 256 Kbps, 0.25 Mbps
4th 512K took 4640 ms = 110.3 KB/sec, approx 909 Kbps, 0.89 Mbps

Overall Average Speed = approx 420 Kbps, 0.41 Mbps

and this is what NTL call a normal 4mb connection

As I'm usually the first Stokie to moan about network issues in these parts, I'm wondering why I'm not suffering any of these major problems (tempts fate ).

Maybe the problems can't climb up Ash Bank

Of course billing is another issue, but as they've given me a free month each time they cock it up, I've only paid £4.40 since April for 10Mb

[Fleetwood Mac]

This is not just a Stoke issue. I am in Bromborough and I'm getting the same rotten downloads. They won't believe me when I say I've got a problem. I will give them another call tomorrow.

[Zee]

Originally Posted by Fleetwood Mac

This is not just a Stoke issue. I am in Bromborough and I'm getting the same rotten downloads. They won't believe me when I say I've got a problem. I will give them another call tomorrow.

Yes, its not just a Stoke issue, i'm in North West London and having these same issues, they tell me there is no fault in the area and all the other bull****...

[tuggy]

Originally Posted by jingleman

As I'm usually the first Stokie to moan about network issues in these parts, I'm wondering why I'm not suffering any of these major problems (tempts fate ).

Maybe the problems can't climb up Ash Bank

Of course billing is another issue, but as they've given me a free month each time they cock it up, I've only paid £4.40 since April for 10Mb

Im at the top of Ashbank and its climbed to my dizzy heights!.
All last night i wasnt getting about 250k/sec on my 10mb line.