NTL not taking Cable Modems back

[zoombini]

If NTL say that they dont want the modems, as long as you can get that in writing or something, then ownership would I assume pass to you.
So you can then flog it on ebay etc.
there must be someone that wants them, perhaps those that have been mentioned in the hacked bb thread?

[Neil]

Originally Posted by dezzo

We won't write a letter but will happily confirm it over the phone and note it on your friends account in case of any problems.

Like Scooby says we haven't recovered these pieces of equipment in some time now.

Why will ntl confirm it over the phone but not in writing?

Not aimed @ you Dezzo, but that sounds like a very underhand practice.......

[Derek]

Originally Posted by Neil

Why will ntl confirm it over the phone but not in writing?

Not aimed @ you Dezzo, but that sounds like a very underhand practice.......

I'm sure if you wrote in to us you would get a written response, personally speaking if a customer called in I would note it and give them my contact details in case of any problems. I wouldn't send a letter out.

[Neil]

Originally Posted by dezzo

I'm sure if you wrote in to us you would get a written response, personally speaking if a customer called in I would note it and give them my contact details in case of any problems. I wouldn't send a letter out.

Again-not a dig at you Dezzo ( ), but if you will confirm it on the phone, why would you not confirm it in writing?

Sounds to me like you worry that ntl may hold you responsible if the you know what hit the fan?

[Derek]

Originally Posted by Neil

Again-not a dig at you Dezzo ( ), but if you will confirm it on the phone, why would you not confirm it in writing?

Sounds to me like you worry that ntl may hold you responsible if the you know what hit the fan?

In all honestly it is purely down to time. I would rather deal with a customer, fully and clearly note the account and give them all my contact details than spend a far longer time writing, printing and sending a letter out.

If customers wish I would certainly E-Mail them confirmation.

[slimshady]

Originally Posted by Neil

Again-not a dig at you Dezzo ( ), but if you will confirm it on the phone, why would you not confirm it in writing?

Sounds to me like you worry that ntl may hold you responsible if the you know what hit the fan?

Think I might just waste the paper and a stamp and some work time on writing ntl a little letter, as although these boxes not taking up that much space their still hanging around!!! - Dezzo - thanks for the help but I don't trust ntl as far as I can through them (ex-employee see)

Ta All -- now time to find out the address to write to for South Wales!! - probably Glasgow somewhere!!

[Graham F]

Originally Posted by Neil

Again-not a dig at you Dezzo ( ), but if you will confirm it on the phone, why would you not confirm it in writing?

Sounds to me like you worry that ntl may hold you responsible if the you know what hit the fan?

part of the reason is neil if every time a CSR spoke to someone they had to confirm it in writing they wud not take many calls in a day

suprised that customer solutions that do discons don't send one out automatically though

[nffc]

Originally Posted by NitroNutter

That is the maximum time you can spend in official tution, which probably includes the lectures.

That's crap, we have almost twice that!