Pay Pal Problems - Page 2

LeBaroness · 01-11-2004, 11:29

Hi Zeph,

I think I may have made some progress. Not with Pay Pal...they keep sending me the same letter over and over, "Notice of Technical Problems." No kidding! This letter is exactly the same as the previous 19 they have sent me in the past 24 hours.

I located the home page of Electronic Arts (parent company of Club Pogo) and wonder of wonders, they actually had a place to write to them for help. I stated my case and pasted in the Pay Pal receipt. I explained that I had no problems with Pay Pal the previous (and only) time I'd used them, but if this is an example of how they are going to deal with people who are trying to do business with Club Pogo, they might want to reconsider letting people use credit cards directly through their own company, or if that is not workable, changing over to another similar company which is not blaming its problems on a Florida hurricane! I also mentioned the bad press which Pay Pal has received lately and hopefully they will take my suggestions into consideration.

I actually received a confirmation that my complaint had been received! That's more than Pay Pal or Club Pogo did, so my fingers are crossed that we're moving ahead with the problem.

I will keep you posted as things progress.

Carol

LeBaroness · 01-11-2004, 21:12

Hi everyone!

This is worth all three smilies!

All taken care of! I found a toll-free phone number for Electronic Arts and called them this morning. Of course, they've outsourced their phone help to India (grr), but help is help and I got the subscription renewed directly! Club Pogo had dumped me as of last night, but I was able to catch it in time so I lost nothing, thank goodness. (I work doggone hard for those bloody tokens and didn't want to lose them. They are worth NOTHING except pride!)

As for Pay Pal...I went into my account again and it has recorded nothing over the past month despite handing me a receipt. I will carefully monitor my credit card statement and if it shows up as a Pay Pal charge, I will dispute it. Oh, btw, it was $2.00 LESS to do it by credit card than with Pay Pal!

Thank you, guys, for being there for me and giving me someplace to vent!

Kind regards,

Carol

Graham M · 01-11-2004, 21:33

Good news, nice to here a successful story