Swapping Telephone numbers in the Same House

[gimpymoo]

Hi Guys..

Im looking for some advice from any Telecoms Tech who may know this one.

I currently have 2 NTL telephone numbers connected to my house. One is for personal the other for small home based business/fax.

I have recently swapped my rooms over and what used to be my living room is now my office/study and vice versa.

I would like to swap the numbers over so they are in different rooms, if that makes sense. At the moment, my fax number is in my lounge and my personal number is in my office/study.

What needs to be done to achieve this?

First NTL advised me it could all be done from there end within 24 hours... this did not happen. I phoned back and was then told I would need an engineer visit, but then immediately told I would not and to wait 24 hours again for them to be swapped. Waited another 24 hours and still nothing.

Spoken to NTL again, who have now advised that an engineer visit IS needed and one as been subsquently booked. Is an engineer needed?

If an engineer is needed, would they need to relay any cable as I would prefer this not to happen as ive recently decorated and had new carpet fitted (My own fault, should have got phones sorted first I know). The CSR said that NO cable would need to be relayed.

Im not a tech so I wouldnt know, but couldnt they just swap the cables over in the cabinet at the end of the road?

If somebody could explain what the procedure is for swapping numbers over, I would be gratefull.

Thanks very much,

James

[Graham F]

ring ntl and they should be able to change it at the switch and without anyone coming to your house

[gimpymoo]

Thanks for the reply, gives me a better understanding.

I'll ring them and see what they say. Will let you know how it goes.

Fingers crossed.. FOURTH time lucky - LOL

[Derek]

What region are you in?

As Scooby said it should be fairly straightforward to change the numbers around.

Just a suggestion, couldn't you simple swap the wires over or run extensions from one room to the other and vice versa?

It gives less possibility for someone screwing up the switch

[Graham F]

Originally Posted by Graham

Just a suggestion, couldn't you simple swap the wires over or run extensions from one room to the other and vice versa?

It gives less possibility for someone screwing up the switch

i would not recommend this because if you do something wrong and need a tech out to fix the problem it will cost you £50

[Saneboy13]

Originally Posted by Scooby

ring ntl and they should be able to change it at the switch and without anyone coming to your house

Agree 95%.

It can be done at Switch level. They would need to strip your data off the Switch, then re-provision it again. That's the part I agree with.

The 5% problem comes in the form of needing to inform OFCOM that the circuit the number(s) are assigned to are now the other way around. This needs to be done for emergency services purposes. That will create a delay of a few days or so.

Easiest way around this is to allow the NTL Engineer to call around. Ask him to swap around your "D" side's in the DA/DP. That is by far and away the easier way to do it.

[gimpymoo]

Thanks for the response guys.

Still... 7 days after my original request, nothing. I get the impression from yout posts, this is a simple request but they still cant do it.

Back onto customer services. Im normally a patient person, but I feel this is getting silly now..... Ding Ding... Round 4

[Graham F]

Originally Posted by gimpymoo

Thanks for the response guys.

Still... 7 days after my original request, nothing. I get the impression from yout posts, this is a simple request but they still cant do it.

Back onto customer services. Im normally a patient person, but I feel this is getting silly now..... Ding Ding... Round 4

simple yes...but not a common request

[gimpymoo]

Issue Resolved

NTL Engineer came round this morning and simply swapped over the "jellys" (something like that) in the omni box.

Very happy customer