Services not transferred

[zacpack]

For the last week I have been trying to re add to my telephone line Permenant number concealment and Level 6 call barring.

I recently moved house and when the NTL engineer came he connected everything up, transferring my existing number to the new property. Everything worked and I was happy. Until I discovered that the call barring I had in action and number conealment I had at my old property had not been transferred.

I contacted Customer Services last week to re-activate both services. The person I spoke too was apologetic and couldn't understand why the service hadn't been transferred as they were both showing as active on my account. She re-added them and said they would be active within 24 hours.

I called on Monday again as the services were not active, again the Customer Services rep re-added them again, and again said that it would be active within 24 hours. I called today - as the service were still not active on my line and again I was told that that she would re-add them and all should be sorted.

I'm now getting a little tired of calling Customer Services as they don't seem to activate the account. Is there anyone that can help and shed some light as to why these services are not activating on the account.

Thanks.

[Graham F]

It sounds like the system shows that the restrictions are on line, but when the line was moved the guys that work on the switch didn't activate it on the line. Customer services should ring the switch dept to get this sorted for you, it is something that they should be able to correct immediatley.

Hope that helps!!

[zacpack]

Thanks Scooby.

I rang CS again and they said that the service was set to activate on the 21/10, so they have changed it to today 20/10 and they said wait a few hours and it should be active.

I will wait and try again. Although I'm not holding up much luck with this....

Thanks.

[zacpack]

Still nothing, will try again in the morning.

[zacpack]

Well success at last!

Re-contacted C/S today and spoke with Lindsay who said that both services were active on the line, it may be a fault. She transferred me to the faults team.

I spoke with Giles on the faults team who was very helpful, checked with the Switch who said that the services were not active on the line. He apologised and was going to call C/S back to check why they transferred me to them - as he couldn't add the services himself.

He came back and said that C/S were having problems with their systems and he went straight to the Switch and activated both services immediatly.

A week of problems and it finally works!!! YEAH!

Thanks Scooby, looks like you were right!

[Graham F]

YAY!! i was right

glad you got it sorted!!!!

[zacpack]

Also like to say thanks for Debsy42. She was going to check it out for me, however it was resolved before she got to work.

Thanks!