NTL Broadband registration woes - Page 5

murgesson · 12-10-2004, 20:32

The registration system at 80.5.178.26 didn't work for me. It accused me of having the wrong details, or attempting to register for the wrong service. I tried it a couple of times, and I think I got my details right. It certainly recognised something (probably my surname) because it pulled up the correct postcode.

You suggested that the ip address should start with 80, or 81, or 82. I believe mine starts with 200-something (251?). Not sure if that's part of the problem. Is there another registration site I can try?

Any suggestions greatly appreciated.

Chris W · 12-10-2004, 21:13

there is only one registration page. If it fails to verify them then it looks like a problem with the account setup, PM me your PIN number and surname and i'll have a look in work tomorrow.

Your ip may well start 213 and this is perfectly valid

jhastie · 12-10-2004, 23:51

I had the same issue, in the end when i rang up (after a leisurely 30 min wait) they deduced that my PIN number was wrong, gave me a new one and got signed up on autoreg straight away.

Celyn · 13-10-2004, 21:23

Hello, folks. Well, my name is Celyn and I am another victim of NTL! A quick Google for any mention of NTL braodband registration problems brought me to this site, and, feeling that I might well have to become a regular visitor, and picker of brains, I thought I had better introduce myself. Thus far, the blasted Installer CD-Rom worketh not, and the 80.5.178.26 thing jsut denies that it can detect a cable modem. After a break to calm down, I'll go back to it, but I reckon I'll be studying this board in order to benefit from suggestions made to other members regarding solutions to this hassle. (I hope nobody minds.)

I'm just a bit cheesed off with NTL, as you might guess.

Not even the famous "Welcome Letter" Poor sad me!

Marge · 13-10-2004, 21:30

Celyn

Are you connecting with USB or Ethernet?? Whats your IP address atm ??

Celyn · 13-10-2004, 22:33

Hello, Debsy42. I'm connecting - or failing to connect - with a USB cable. Now, seeing as I can't connect really, I hate to be so stupid but I don't think I'd know what my IP is. Unless, that is, it's the samae as my dialup? Will check that one now - I think it is 62 - 252 blah blah something. (But then I had the vague notion that NTL is an ISP that assigns fsort of changeable IPS (??)

I suppose I will 'phone NTL again (this tiem with supplies of food and woolly jumpers so I can be prepared for a long phone session), but although I have found the staff to be pleasant when I do get through to a human, at least one chap told me a heap of nonsense to the effect aht I would have to spell my own name wrong in order to register - not very confidence-inspiring..

Celyn · 13-10-2004, 22:41

Dial-up thing that I am using to oget to the 80.5.178.26 site is

62.252.144.xx.

Dunno if that helps though. Trouble is, once the technology gets me at all muddled, bit of a brain meltdown problem.

Edit: Best not to post your full ip, instead PM it to the relevant person. (Paul).

Marge · 13-10-2004, 22:44

Is the Modem plugged into the PC??

Which windows system are you using so we can find the "proper" IP address??

Don't despair, we'll get you there in the end one way or another

Chris W · 13-10-2004, 23:44

Quote:

Originally Posted by Celyn

Dial-up thing that I am using to oget to the 80.5.178.26 site is

62.252.144.xx.

Dunno if that helps though. Trouble is, once the technology gets me at all muddled, bit of a brain meltdown problem.

Edit: Best not to post your full ip, instead PM it to the relevant person. (Paul).

In order to register the cable modem, you will need to do the registration through the cable modem, not a dial up connection.

The registration page will be the only site that you can reach until you have registered the modem.

Connect the cable modem back up, and check what ip address you are getting for that one. It will either begin with 80,81,82,62 or 213 and will end with something in the range 248-253.

If you have an ip address in this form try the registration site with this one, and see what happens. If it works, great! If it doesn't, pm me the mac address from the bottom of your cable modem and your pin number and i will have a look at this in work tomorrow.

If the ip address begins with anything other than the above mentioned, post back with the first two parts of it, eg 169.254

MB

IanW · 14-10-2004, 13:08

I am also a new user of NTL that is unable to register. My problem is similar to those posted here, but I do seem to get much further into the process than anyone else. I am using the 80.5.178.26 site, it recognises my PIN and surname, I am able to specify my user name and password. I get to the point where is looks as if it is just about to create my account, when I get a message about "user creation error". I have phoned tech support, went through the whole process with them and when I got to point when it failed they said that it sounded like a serious problem and someone would get back to me within 48 hrs. Needless to say I'm still waiting for that call. I have phoned back on a number of occasions but just keep getting told there is an issue. I'm will give them a few more days and then I will be having it taken out.

Chris W · 14-10-2004, 13:18

there is an issue at the moment, but we may be able to get round it....

PM me your pin number and name, and i'll have a look at this in work tomorrow

Celyn · 14-10-2004, 15:42

For all who nicely welcomed me and offered help - many many thanks. Following instructions given restored some faith that it *would* work, and wonder of wonders, I did get through today to a most helpful bloke at NTL tech support. Seemed the trick was to tell my computer to "resintall" which I would not have guessed as I had never seemed to get as far as "installing" in the first place.

For IanW - much sympathy. I'd be pretty alarmed and sad too if, on getting through to tech help, they said "ooh serious problem".

I hope it can be resolved for you.

tang · 14-10-2004, 17:15

I think I have the same problem as Celyn. I can't connect to the 80.5.178.26 site. I've checked my IP address through the ipconfig thing (is this right?) and I get 192.168.

I've even tried removing the coaxial cable and rebooting the modem and computer but it's still the same. I think I've tried everything to connect to that site. I'm I missing anything?

Celyn · 14-10-2004, 18:01

Quote:

Originally Posted by tang

..............I've even tried removing the coaxial cable and rebooting the modem and computer but it's still the same. I think I've tried everything to connect to that site. I'm I missing anything?

Sounds VERY much like that same as mine.

However, one thing I just would NOT risk doing is an ignoramus like me trying to advise you and potentially making things worse. I will say, though, that if you mention which OS you are using, I rather imagine a wiser person can help. That's all - only real purpose of this reply is, really, to keep you from giving up entirely - I certainly felt awfully bored with rebooting this, that, and the next thing.

Fingers crossed, tang!

Chris W · 14-10-2004, 18:58

Quote:

Originally Posted by tang

I think I have the same problem as Celyn. I can't connect to the 80.5.178.26 site. I've checked my IP address through the ipconfig thing (is this right?) and I get 192.168.

I've even tried removing the coaxial cable and rebooting the modem and computer but it's still the same. I think I've tried everything to connect to that site. I'm I missing anything?

if you are getting an ip of 192.168.100.3 or 192.168.100.10 that means the cable modem is not getting a network connections.

Is it one of these, or something else? if it is something else check that you have not specified the ip address.... post back if you need instructions for doing so