I Cant Login To Webspace

bis5 · 12-10-2004, 09:49

Hello
I`m trying to use flashfxp to load my webpage but my password won`t work.
i`m using my main login details when i first joined ntl and can login to my email but not the webspace?

This is the readout from flashfxp

[R] Connected to upload.ntlworld.com
[R] 220-
[R] 220-################################################## ################
[R] 220-
[R] 220- Welcome to upload.ntlworld.com
[R] 220-
[R] 220-################################################## ################
[R] 220-
[R] 220 upload.ntlworld.com FTP server ready
[R] USER brian.staniforth
[R] 331 Password required for brian.staniforth.
[R] PASS (hidden)
[R] Connection failed (Connection lost)
[R] Delaying for 120 seconds before reconnect attempt #1
Thanks Brian

12-10-2004, 12:44

Hi bis5

to Cable Forum

it looks like your user name is ok, but for some reason it is the password that is the problem - however it's unusual for it to not accept an original password - the usual problem people have is when they change their e-mail password & the webspace stays with the original.

Unless one of our helpful Ntl associates drops by, you may need to contact technical support?

bis5 · 12-10-2004, 21:45

Hi Gaz

Thanks for your welcome and reply i will ring them tomorrow any idea why it shows password as hidden?

Regards Brian

Graham M · 12-10-2004, 22:58

So that people cant look over your shoulder and get your password, same reason as passwords are *d out.

bogusone · 12-10-2004, 23:19

I'm having the same problems - I can't seem to log-in. Frontpage tells me that the server is timing out. The logs indicate that it's sticking on password.

Swindon Area broadband access.

Chris W · 12-10-2004, 23:39

bis5 and bogusone PM me the username's for the accounts and what you think the password is and i will have a look at these in work tomorrow

bogusone · 13-10-2004, 11:32

Quote:

Originally Posted by monkeybreath

bis5 and bogusone PM me the username's for the accounts and what you think the password is and i will have a look at these in work tomorrow

Done Sir.

bogusone · 13-10-2004, 16:44

This still hasn't been fixed. I tried ringing support but

they couldn't help. Is this still a problem for Everyone or Anyone?
Frontpage shows me error:

425 can't build data connections. Server timed out.
This does tend to mean Firewall problems, but mine hasn't changed for 10 months!
Thanks!

Chris W · 13-10-2004, 16:47

Quote:

Originally Posted by bogusone

This still hasn't been fixed. I tried ringing support but

they couldn't help. Is this still a problem for Everyone or Anyone?

Thanks!

that's because i haven't been into work yet!! I will have a look at it tonight when i have a spare couple of minutes

bogusone · 13-10-2004, 16:49

Quote:

Originally Posted by monkeybreath

that's because i haven't been into work yet!! I will have a look at it tonight when i have a spare couple of minutes

Argghhhh I crossed your post. Thanks for taking the time. No slight intended. I am also going to start checking my firewall, just to be sure.

bis5 · 13-10-2004, 17:17

Hello Monkeybreath
I`ve pm you my details thanks for your help.
Regards Brian

bogusone · 13-10-2004, 17:23

I can now!

It was a strange Windows XP service connected to it's own Firewall that was causing the problems. Monkeybreath? That's me in the corner

Thanks for your help!