Bad connection in Scunthorpe (again)(long) - Page 4

colwilson · 08-10-2004, 10:39

It's 10.36, DN16, and so for this morning it has not been to bad, (That is compared to what we have been suffering). So just may be they are starting to sort it out

. Fingers, legs and arms crossed

Nikko · 08-10-2004, 11:12

It is flagged as an issue on the Service Status Page as of 22.51 last night

jarrvo · 08-10-2004, 12:30

cool

might get sorted then

zally · 08-10-2004, 14:26

14.20 and its still bad in my dn16 area

08-10-2004, 18:57

Southampton's been showing this status on the service page since 30th April, so I wouldn't get your hopes up!

Bubo · 08-10-2004, 19:35

Online gaming cuurently impossible as well as web. Its queer but this time last night web was just as bad as it is now bit gaming was perfectly ok. Still not convinced it isn't just a case of there being too many people trying to access too small a hub or whatever.

bonzoe · 08-10-2004, 19:45

Quote:

Originally Posted by jarrvo

what number are you ringing to get through to CS?
i tried about 10 times last night... the phone would ring for 10 seconds then go dead?

i sent them an email from there site...

i feel adsl looming.

The cable modem support number is 0845 6500121, the recorded message there has acknowledged that there is a fault since last Saturday AFAIK. Couldn't be bothered to hold on to get through to someone. Perhaps need to ring the other CS number 150 and demand a refund

jarrvo · 08-10-2004, 20:24

hmm think thats the number i dialled.

Mauldor · 08-10-2004, 20:33

Deadline Sunday Night/Monday morning - then if it aint fixed, Freedom2surf will get me call. Ive had enough of this, im pretty sure this is about the 5th or 6th time now its happened. I asked what the problem was the last few times it happened and got told its a UBR fault - if that was the case then surely a New or working UBR would have sorted it once and for all, surley each time a different UBR gets put in and then as if by magic its fixed but then later it goes down again?

I noticed there is a few areas which are effected, not just Scunthorpe - maybe the "Ubr is faulty" is just a excuse and the network on the whole is a bag of spanners? At least now it apears on the Status list - question is, do we get re-embursed for lack of connection for XX Days? Probably not as its a home service and if it breaks then its not there fault....

It would be nice if someone, somewhere could explain what is the problem (real reason) and what is been done - been kept in the dark and hoping it "might" be fixed soon is not good really - each day that passes means ADSL is looming closer for me personally...

Carth · 08-10-2004, 23:00

***************** 3rd attempt at posting a reply

Go for a refund ... I got one last time, and I'm sure as he.ll gonna try for another

doogandmissus · 09-10-2004, 07:22

GRRRRRRRRR

Saturday and still no fix..looks like another weekend without games

Thanks for pointing out the issues in Southampton(very encouraging)

Yes i was give a free month too last time and have been promised a refund for duration of problem this time, but surely we are all entitled to this and yes you should all be given it.If you havn't asked then you should.
It hardly compensates for our lost gaming pleasure

but if they are willing to give it to the few then surely we are all entitled to it... so claim it

As for the real reason..it seems to me that we are all being told varying stories from NTL when they eventually admit that they are at fault..i guess we will never really know..but i would put money on it happening again and that it why i have started the ball rolling and cancelled my telephone service

..that way next time i will be prepared and can fix up my ADSL provider swiftly.

Bubo · 09-10-2004, 08:19

Quote:

Originally Posted by doogandmissus

why i have started the ball rolling and cancelled my telephone service

..that way next time i will be prepared and can fix up my ADSL provider swiftly.

Can you do that? Cancel your phone but keep the cable modem?

doogandmissus · 09-10-2004, 10:39

For now thats just the telephone changed over to BT.....30 days notice...then a further 7 days for line to be tested for ADSL compatability and i'm away

Mauldor · 09-10-2004, 14:09

2pm on Sturday - Modem lost all connections for half a hour then came back on - looks fine (fingers crossed) - guess they swapped out that UBR -- nice

Hunkytim · 09-10-2004, 14:51

Same here - but I'm keeping more than my fingers crossed