lost my modem! - Page 2

Marge · 05-10-2004, 00:35

Quote:

Originally Posted by SMHarman

Hang on, so you lost your Terayon CM? Not an NTL CM? Being as they have stopped the discount and you have not lost your property, claim yours stopped working and you threw it out (well you did!) and request the free NTL one that they are responsible for maintaining.

Sorry but isn't there usually uproar if someone at NTL is thought to be lying

SMHarman · 05-10-2004, 00:36

Quote:

Originally Posted by ianathuth

I refer the honourable gentleman to post 12.

IRTHG2P7.
He seems still to have a Teryaon (my mistake, he lost the NTL CM120), ask to get that provisioned instead - job done. Nothing to worry about until the end of the contract and they will in all likelyhood bother to ask for the CM back (as they cost ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 -IRTHG2P3).

SMHarman · 05-10-2004, 00:38

Quote:

Originally Posted by Debsy42

Sorry but isn't there usually uproar if someone at NTL is thought to be lying

Yes there is and nobody has lied so far. Post 1 even asks what do I do?
If this customer has thrown out NTL property

, can he use his Terayon instead?

BarFly · 05-10-2004, 00:52

ok long shot, but worth a try, if they set you up as a house move & you havent reg'd the cable modem since the housemove, you could try this.......as i said a long shot but may work,

plug in the terayon, should pick up an ip ending in +248, as it wont be registered ( ie has been removed ), try to browse to this website :

https://autoreg.autoregister.net/cgi/housemove

will need username & password of main email account, though this will only work if you have been set up for a housemove.

Worth a try...& try not to lose the terayon aswell

Ps...if it does work, im expecting an invite to the next party

bellskids · 05-10-2004, 02:37

yes i still have the terayon modem. The silver cheap looking NTL one is what ive lost. When you say call up and get it provisioned what do you mean?

SMHarman · 05-10-2004, 08:23

Quote:

Originally Posted by bellskids

yes i still have the terayon modem. The silver cheap looking NTL one is what ive lost. When you say call up and get it provisioned what do you mean?

Provisioned = registered on the network to "provide" your service.

BarFly has this one nailed, try his suggestion.

Scarlett · 05-10-2004, 08:48

Quote:

Originally Posted by SMHarman

IRTHG2P7.
He seems still to have a Teryaon (my mistake, he lost the NTL CM120), ask to get that provisioned instead - job done. Nothing to worry about until the end of the contract and they will in all likelyhood bother to ask for the CM back (as they cost ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 -IRTHG2P3).

Finally managed to get my service cancelled, asked when they wanted to pick up the modem and the guy told me that I was 'Free to do with it what I wanted' as they wouldn't be collecting it!

It's a pity there so light, otherwise I could at least have a door stop

SMHarman · 05-10-2004, 09:08

Quote:

Originally Posted by Scarlett

Finally managed to get my service cancelled, asked when they wanted to pick up the modem and the guy told me that I was 'Free to do with it what I wanted' as they wouldn't be collecting it!

It's a pity there so light, otherwise I could at least have a door stop

Perhaps you should stick it in the post to the OP and save him ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50!

bellskids · 05-10-2004, 13:22

does anyone have an alternative number for the broadband guys at ntl. The people they have on the phones are usually remedial at best, I wanna speak to someone who is at least a little savvy. Has anyone else ever had an old modem reprovisioned? I dont understand why they made me change modems in the first place. This is all so frustrating.

Also to make things worse I cant try bar flys recommendation as I dont have a username and password. Originally the account I transferred was in my fathers name, then a couple years ago when I moved out he had it transferred into my name. The only usernames and passwords we ever had were for 2 old dialup accounts (we had 2 ntl lines so ended up with 2 0800 User/Passes). When I first got broadband the "installer" was simply phone up some number and tell the guy your MAC address lol no users or passes etc... so much hassle....

bellskids · 05-10-2004, 13:30

ive just had another thought. Can I simply run the broadband installer whilst my terayon is connected? Ive got a letter with the PIN and Serial Number for the new installation. Are they locked to a specific modem? Or is it simply a case of them sending out any old modem(and therefore mac id)?

bellskids · 05-10-2004, 20:08

bump

daxx · 05-10-2004, 20:44

just try it and see if it works

simpsonsFAN · 05-10-2004, 20:48

Quote:

Originally Posted by bellskids

ive just had another thought. Can I simply run the broadband installer whilst my terayon is connected? Ive got a letter with the PIN and Serial Number for the new installation. Are they locked to a specific modem? Or is it simply a case of them sending out any old modem(and therefore mac id)?

have you tried the normal autoreg page on the old modem?, as you never regestered the new one, the peice of paper you got that had all you pin number and stuff on, should still let you regester the old one again.

goto the normal autoreg page (the non-moving house one) on the terayon
https://autoreg.autoregister.net/cgi/cablereg .

Its a very long shot, but it might just work.

-Chris

bellskids · 06-10-2004, 02:12

woot the plan worked. The normal autoreg process detected the modem as a terayon but didnt complain. its registered and im now back online

Thanks for the help guys its been much appreciated. I bet that I find that modem now that the problem is solved :lol