NTL home200 connection problems

petran80 · 02-10-2004, 17:18

Hello im a new customer of NTL and especially last week i ve got some serious problems with BB connection. From the first month (not so often) modem was stop responding (all lights it was ON but no internet connection) till to restart the pc and the modem. The last 2 weeks the i ve got exactly the same problem 3-4 times per day. My flatmate got BB connection as well (different box) and he doesn't got any problem at all!!!

. After a little research on the internet the first thing i did it was to disconnect the modem from the USB ports an to connect it with the ethernet card but no luck

. Finally after a long research on the internet i found your forum

and I hope here to find some good answers

. I have already run the ntl diagnostics and look what i foung on the event log:
Index First Time Last Time Counts Level ID Text
1 Time Not Established Time Not Established 158 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 SUN MAR 28 14:15:08 2004 THU JUL 08 01:07:25 2004 21 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
3 SUN MAR 28 14:15:31 2004 THU JUL 08 01:07:46 2004 20 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
4 SUN MAR 28 14:15:41 2004 THU JUL 08 01:07:56 2004 20 Critical (3) 85000100 No UCD's Received - Timeout
5 SUN MAR 28 14:15:57 2004 Time Not Established 4 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
6 SUN MAR 28 14:59:43 2004 SAT OCT 02 03:11:10 2004 512 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
7 SUN MAR 28 15:13:06 2004 THU JUL 08 01:10:29 2004 52 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
8 Time Not Established Time Not Established 44 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
9 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454273 coldStart
10 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454281 Link up--Ethernet interface
11 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454282 Link up--Cable interface
12 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454279 Link down--USB interface

Since i haven't call the CS yet cause i don't know what exactly i have to say to them and i want to avoid answers like 'it is a problem with ur pc or adware/virus problems' .Can any of you tell me what i have to say to them please?
Thanks for your time

and sorry for my poor English

paulyoung666 · 02-10-2004, 17:24

hi and

to the site

, when it is working , does it work ok ????? , what box have you got ????? , have you tried any speed tests or tracerts ????

petran80 · 02-10-2004, 17:34

When it works everything looks fine no speed problems at all

I did the tracert tests here its the log :
Tracing route to www.bbc.net.uk [212.58.224.86]

over a maximum of 30 hops:

1 12 ms 37 ms 36 ms 10.251.127.254

2 12 ms 24 ms 17 ms lutn-t2cam1-b-ge92.inet.ntl.com [80.4.118.129]

3 10 ms 7 ms 7 ms lutn-t2core-b-ge-wan62.inet.ntl.com [213.107.47

205]

4 10 ms 8 ms 10 ms nth-bb-b-so-220-0.inet.ntl.com [62.253.188.189]

5 25 ms 24 ms 20 ms pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]

6 25 ms 15 ms 18 ms tele-ic-2-so-000-0.inet.ntl.com [62.253.185.86]

7 73 ms 21 ms 39 ms 212.58.239.217

8 40 ms 27 ms 26 ms 212.58.238.153

9 * 22 ms 28 ms www41.thdo.bbc.co.uk [212.58.224.86]
Trace complete
Now about the box... my modem is the only thing connected so it should be STB ?

paulyoung666 · 02-10-2004, 17:50

is it a samsung or a stand alone cable modem , badged ntl ?????????

petran80 · 02-10-2004, 18:03

is is a stand alone cable modem
silver one badged ntl:home 200

Chris W · 02-10-2004, 18:44

PM me the mac address from the sticker on the bottom of the modem, or your public ip address and i'll have a look at this.

petran80 · 02-10-2004, 21:46

done

Ignition · 02-10-2004, 22:21

Quote:

Originally Posted by petran80

1 Time Not Established Time Not Established 158 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 SUN MAR 28 14:15:08 2004 THU JUL 08 01:07:25 2004 21 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
3 SUN MAR 28 14:15:31 2004 THU JUL 08 01:07:46 2004 20 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
4 SUN MAR 28 14:15:41 2004 THU JUL 08 01:07:56 2004 20 Critical (3) 85000100 No UCD's Received - Timeout
5 SUN MAR 28 14:15:57 2004 Time Not Established 4 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
6 SUN MAR 28 14:59:43 2004 SAT OCT 02 03:11:10 2004 512 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
7 SUN MAR 28 15:13:06 2004 THU JUL 08 01:10:29 2004 52 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received

That is a poorly cable modem - give tech support a call Monday on 0845 6500 121 and they should get a technician out to you.

Basically there is a problem with your cable modem and the power levels signal quality from ntl to yourself, or with the cable modem itself, illustrated well by the errors above.

petran80 · 02-10-2004, 22:26

i will

thanks for your time

paulyoung666 · 02-10-2004, 23:02

Quote:

Originally Posted by Ignition

That is a poorly cable modem - give tech support a call Monday on 0845 6500 121 and they should get a technician out to you.

Basically there is a problem with your cable modem and the power levels signal quality from ntl to yourself, or with the cable modem itself, illustrated well by the errors above.

good advice that is that , the strange thing is , when i had a problem yesterday , i rang what used to be my local number and i was told to ring 0800 whatever and i was put thru to t.s. without it costing me anything , does this now mean t.s. is free ?????????

MJB · 03-10-2004, 08:41

Quote:

Originally Posted by paulyoung666

good advice that is that , the strange thing is , when i had a problem yesterday , i rang what used to be my local number and i was told to ring 0800 whatever and i was put thru to t.s. without it costing me anything , does this now mean t.s. is free ?????????

Teaser - you could have given us all this 0800 number in full instead of leaving us all dangling

paulyoung666 · 03-10-2004, 10:41

Quote:

Originally Posted by MJB

Teaser - you could have given us all this 0800 number in full instead of leaving us all dangling

sorry , it is just the normal 0800 c.s. number , cant remember it though

morby14 · 04-10-2004, 18:48

mate the same has happened to me on my ntl 200. Al lights are on apart form the upstream light. it was like that for weeks but now it seems fine. I think it happened because they have upgraded all the broadbands in our case up to 300k.

Ignition · 04-10-2004, 19:19

0800 052 2000 is the magic number for those who don't know.

150 from ya ntl phone.

paulyoung666 · 04-10-2004, 19:27

Quote:

Originally Posted by Ignition

0800 052 2000 is the magic number for those who don't know.

150 from ya ntl phone.

and it would now appear that you get put thru to t.s. via the menu choices , instead of having to ring a different number , free t.s. what is the world coming to