E mail problem, Can You Help??

[ewood]

Hi, i'm trying to use Outlook 2003 Professional as my default e mail service but can't get round a problem. I have provided all the account information(pop, smtp, password etc) and when i test account settings all the boxes get ticked BUT the test message still goes to my Outlook Express and not my Outlook 2003 . Outlook 2003 is set up as my default e mail so i'm puzzled as to why my test message and any new e mails still go to my Outlook Express. Any suggestions would be great. Thanks in advance

[MovedGoalPosts]

ewood to cable forum

Not an easy one to solve I suspect.

Presumably you are running Outlook 2003 when OE is not running. Do you have Outlook 2003 set in tools> options > send / recieve (send immediately when connected ticked) to include your account. and that auto send recieve is active? Is Outlook working online or offline (cached)?

Are you on dialup or broadband (cable or ADSL)?

[ewood]

Thanks for the welcome and the reply MGP

All the things you suggest are as they should be and I'm on NTL Broadband. This problem has stumped people i know who usually sort stuff out for me so maybe it is a tricky one. I've got Nortons running, i don't know if that makes a difference

[Marge]

When I changed mine I went into Add/Remove programmes and made sure it was set to use current programme not the Outlook Express in the Custom bit. Also check in Internet Options>Programs that it's selected in there too!

[ewood]

Thanks Debsy. I've checked and 'Use my current e mail program' is ticked and Outlook Express is unticked.

[nffc]

What is set in "Set Program Access and Defaults"?

[soneill]

Originally Posted by ewood

Thanks for the welcome and the reply MGP

All the things you suggest are as they should be and I'm on NTL Broadband. This problem has stumped people i know who usually sort stuff out for me so maybe it is a tricky one. I've got Nortons running, i don't know if that makes a difference

If Norton is set to scan incoming email it must intercept the messages somehow (I used to understand how on older versions but not on the current ones). Is it worth telling it to stop scanning email, save the settings and then reset to scan and see if it picks up the program change at that point?

[ewood]

Hi Soneill, thanks for your suggestion. I did turn off the E Mail scan on my Nortons and sent myself the test message from my Outlook 2003 but it still went to my Outlook Express and continues to do so now i have turned the scan back on again. Would this show that my Norton's isn't the problem?

[goldoni]

Silly me if I have missed the point but if you remove the accounts from OE it will not be able to pick the mail up. If you have both clients open OE will grab all the mail.

Regarding NAV it should have picked up when you installed Outlook but you could uninstall NAV and do a reboot, check your email client is working then reinstall NAV and it will then pickup the Outlook accounts.

[ewood]

Thanks for taking the time and trouble Goldoni. I have tried your first suggestion previously without success. I removed the account from Outlook Express and then sent the test message from Outlook but still the message didn't arrive. When i returned the account details back into Outlook Express, lo and behold, the test message arrived in the inbox straight away I don't really want to uninstall my Nortons unless i am certain this is the problem. Thanks Again

[Jez]

Wouldn't uninstalling Outlook Express solve the problem? Control Panel > Add/Remove Programs > Add/Remove Windows Components ... I uninstalled OE when I was having trouble persuading mailto: links to use my email client instead of OE and that soon put a stop to it ...

[greencreeper]

I'm not sure what you mean, to be honest. Unless you tell Outlook Express to receive, or it's setup to check for emails every x minutes, it won't download any emails. Stop using Outlook Express and use Outlook instead - your emails will appear. It's a shot in the dark (because I don't fully understand your issue) but it could be that Outlook Express is marking emails as read, which is effecting Outlook - it ignores them. Dunno IMHO Outlook isn't suitable for POP access - it works best as an exchange client.

[ewood]

Thanks to Jez and Greencreeper for their replies. If i was to remove OE completely by uninstalling i imagine i would lose all the e mails that i have saved. Is there any way round this? and would it be straightforward to reinstall OE if it isn't the problem?

[Lord Nikon]

Ok, it looks like the pop3 settings in Outlook 2003 aren't quite right

doublecheck them, especially the username and password, see if you can log into the webmail with the username and password you have saved in Outlook 2003

The reason I say this is because there has to be a simple reason you can't access the email in outlook, the reason outlook express picks them up is because the details are correct there.

Outbound (SMTP) Email doesn't need the authentication inbound (pop3) does. it's possibly something as simple as a comma instead of a period in the pop3 server name in outlook.

[goldoni]

Outlook works fine with POP access as I only use outlook. But if I remember there is a box you tick so it can be used with POP 3. This is when you fist start-using outlook, regarding your emails in either OE or Outlook you can export all your settings and address book so you have a backup. But make sure itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not saved into the Outlook/OE folder. Also with Outlook you can go to the Microsoft Office web site and download a backup utility that will also remind you to do a backup.

I also still have OE installed and use it for news groups when it is working, so I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t think this is an issue.

Regarding NAV it should also have been picked up when you first started Outlook and you would have seen a screen enabling NAV with Outlook.

One thing to remember is NTL BB Tech will not give any support on Outlook, but you maybe lucky and get one of the helpful ones who will.