Norton AntiVirus problems

[ntl customer]

Aaahhh....maybe I spoke too soon.

I've just rebooted and the problem has come back yet again. It was fine after I rebooted after the installation though.

AARRRGGHHH!!!!!!

[ntl customer]

It's come back again ...

"NAVAPSVC.EXE" always crashes when logging on and the autoprotect does not work. If I try and start it manually via services it displays the same "could not initialise NAVAP device" box on screen.

[Matthew]

Get rid of Norton. Get something else like Sophos or AVG. I have found a way around Sophos, you can go onto their website and get a username and password that lasts 30 days, then every 30 days you register for a new one and they say you can keep registering which I do and I have never had any problems.

[ntl customer]

Originally Posted by leggom

Get rid of Norton. Get something else like Sophos or AVG. I have found a way around Sophos, you can go onto their website and get a username and password that lasts 30 days, then every 30 days you register for a new one and they say you can keep registering which I do and I have never had any problems.

Hmm ... I've been tempted to, but I'm a bit sceptical of AVG as an antivirus software product, as it is free. Surely, there has to be a catch, such as disabled and/or limited features etc?

They used to use Sophos at the college I go to. The UI wasn't too nice. They also seem to update their definitions monthly from what I can gather from their website - is this something to be worried about, seeing as NAV update theirs daily.

I have a copy of Mcafee Virusscan (enterprise edition) v7. Does this offer email scanning?

I refuse to install the latest NAV and Mcafee products on my system because of their bloatedness.

[Ramrod]

Originally Posted by ntl customer

I have a copy of Mcafee Virusscan (enterprise edition) v7. Does this offer email scanning?

Yes it does

I refuse to install the latest NAV and Mcafee products on my system because of their bloatedness.

Mcafee doesn't seem bloated to me

[MadGamer]

Originally Posted by ntl customer

Hmm ... I've been tempted to, but I'm a bit sceptical of AVG as an antivirus software product, as it is free. Surely, there has to be a catch, such as disabled and/or limited features etc?

They used to use Sophos at the college I go to. The UI wasn't too nice. They also seem to update their definitions monthly from what I can gather from their website - is this something to be worried about, seeing as NAV update theirs daily.

I have a copy of Mcafee Virusscan (enterprise edition) v7. Does this offer email scanning?

I refuse to install the latest NAV and Mcafee products on my system because of their bloatedness.

Try Avast anti-virus

[Paul K]

Originally Posted by ntl customer

Hmm ... I've been tempted to, but I'm a bit sceptical of AVG as an antivirus software product, as it is free. Surely, there has to be a catch, such as disabled and/or limited features etc?

They used to use Sophos at the college I go to. The UI wasn't too nice. They also seem to update their definitions monthly from what I can gather from their website - is this something to be worried about, seeing as NAV update theirs daily.

I have a copy of Mcafee Virusscan (enterprise edition) v7. Does this offer email scanning?

I refuse to install the latest NAV and Mcafee products on my system because of their bloatedness.

AVG works fine here daily updates and so far it has yet to let me down when people have emailed me attachments without realising they are infected It may be free but it works well

[carlingman]

Originally Posted by ntl customer

It's come back again ...

"NAVAPSVC.EXE" always crashes when logging on and the autoprotect does not work. If I try and start it manually via services it displays the same "could not initialise NAVAP device" box on screen.

Have you tried this -

Error: "Could not initialize NAVAP device. Unable to get drive status"

Situation:
When Norton AntiVirus (NAV) Auto-Protect loads, you see the error message "Could not initialize NAVAP device. Unable to get drive status." When you open the Event Viewer, you see the error message "NAVAP - unable to determine the location of the virus definition files."

Solution:
To solve this problem, try each of the solutions listed below until the problem is solved:

NOTE: These solutions assume that you are familiar with, and have necessary rights to use, some of the advanced features of Windows NT. If that is not the case, then contact your network administrator.


Check the Event Viewer. In some cases, additional error messages that point to the cause of this problem will be logged to the Event Viewer at the same time as the error messages described in this document.
Verify permissions. The user must have full control rights to the hard drive.
Run Windows NT diagnostics. Make sure that the hard drives are not reporting zero bytes free.
Run Disk Administrator. When it runs for the first time, Disk Administrator generates a new signature. This may resolve the problem if no signature was created previously.
Start NAV to ensure that the user interface loads. If it does not, then uninstall and reinstall NAV.
If you have a hardware RAID, confirm that the controller is not locking the drive. (A hardware RAID uses a separate controller card.)
Open the registry and navigate to the following subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\LanmanServer\Parameters

Increase the decimal value of IRPStackSize to 11
For additional information, see the document Error: "Failed the Call to NAVSTATInit" and "Unable to Get Drive Status" when Loading Auto-Protect.
Confirm that a Temp variable exists and that it is pointing to a valid folder. Delete temporary files.
Make sure that the swap file is large enough and that, if it is not a fixed size, that there is enough room on the hard drive on which it is located.
Open the registry and navigate to the following sub-key:

HKEY_LOCAL_MACHINE\Software\Symantec\Shared Defs.

The following entries should be present, and pointing to the same valid directory:
NAV_50_QUAR
NAVNT_50_AP1
NAVNT_50_AP2
NAVNT_50_NAVW

If none of these solve your problem, then uninstall and then reinstall NAV.

Taken from here

Also if you have recurring problems with Auto Protect take a look at me post here



Edit scratch part 2 of my post as it appears you have NAV 2001.

[poolking]

I'd get over your skepticism and go for AVG.

Even though I did pay for the v7 licence, even then it was quite cheap, still nothing wrong with v6.

[ntl customer]

Originally Posted by carlingman

Have you tried this -

Error: "Could not initialize NAVAP device. Unable to get drive status"

Situation:
When Norton AntiVirus (NAV) Auto-Protect loads, you see the error message "Could not initialize NAVAP device. Unable to get drive status." When you open the Event Viewer, you see the error message "NAVAP - unable to determine the location of the virus definition files."

Solution:
To solve this problem, try each of the solutions listed below until the problem is solved:

NOTE: These solutions assume that you are familiar with, and have necessary rights to use, some of the advanced features of Windows NT. If that is not the case, then contact your network administrator.


Check the Event Viewer. In some cases, additional error messages that point to the cause of this problem will be logged to the Event Viewer at the same time as the error messages described in this document.
Verify permissions. The user must have full control rights to the hard drive.
Run Windows NT diagnostics. Make sure that the hard drives are not reporting zero bytes free.
Run Disk Administrator. When it runs for the first time, Disk Administrator generates a new signature. This may resolve the problem if no signature was created previously.
Start NAV to ensure that the user interface loads. If it does not, then uninstall and reinstall NAV.
If you have a hardware RAID, confirm that the controller is not locking the drive. (A hardware RAID uses a separate controller card.)
Open the registry and navigate to the following subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\LanmanServer\Parameters

Increase the decimal value of IRPStackSize to 11
For additional information, see the document Error: "Failed the Call to NAVSTATInit" and "Unable to Get Drive Status" when Loading Auto-Protect.
Confirm that a Temp variable exists and that it is pointing to a valid folder. Delete temporary files.
Make sure that the swap file is large enough and that, if it is not a fixed size, that there is enough room on the hard drive on which it is located.
Open the registry and navigate to the following sub-key:

HKEY_LOCAL_MACHINE\Software\Symantec\Shared Defs.

The following entries should be present, and pointing to the same valid directory:
NAV_50_QUAR
NAVNT_50_AP1
NAVNT_50_AP2
NAVNT_50_NAVW

If none of these solve your problem, then uninstall and then reinstall NAV.

Taken from here

Also if you have recurring problems with Auto Protect take a look at me post here



Edit scratch part 2 of my post as it appears you have NAV 2001.

No such entries in my log I'm afraid. Although I do recall these being the problem last time. Deinstalling and reinstalling it fixed it temporarily but it just kept coming back again. And even reinstalling it was a right bitch - it took about several attempts to get it to install as a fatal error would happen every time!

If I try and open the main NAV window it just crashes saying "NMain.exe has generated errors blah blah blah".

All I get in the system log is the following:

Event ID: 7031

Source: Service Control Manager

The NAV Auto-Protect service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action.

Also I have various problems with other programs since doing a reboot - Neotrace crashes with an error when opened, the computer loses internet connectivity randomly and ends up with a 0.0.0.0 IP address, when attempted to be renewed just hangs the computer and after you get this IP address, the computer hangs if you try and reboot it, shut it down or press ctrl-alt-del to bring up the task manager/security screen. And yes, I have applied that JPEG patch - my reason for the reboot!

Could this be a virus?

I've now installed Mcafee Virusscan Enterprise v7 and I find it's quite good. The antivirus email scanning does take a bit of getting used to though - it has a habit of just deleting the attachment and inserting lots of text into the email and subject title. Surely it could be a bit more subtle like NAV was?!

Hopefully with time I should be able to 'tame' the beast!