NTL Broadband registration woes - Page 3

RATBOY99 · 24-09-2004, 19:09

so i moved from a telewest area to an ntl one, and its been appaling. not only is the new modem not registering, but the software now crashes complaining about dns addresses being unable to reset (or something). tried to reset them in dos but nothing doing.

now i know how ntl can charge cheap (ish) prices..they employ monkeys.

Tezcatlipoca · 24-09-2004, 20:02

Quote:

Originally Posted by RATBOY99

so i moved from a telewest area to an ntl one, and its been appaling. not only is the new modem not registering

There are ongoing problems with registration.

Have you phoned Customer Services or Tech Support?

Quote:

Originally Posted by RATBOY99

but the software now crashes complaining about dns addresses being unable to reset (or something). tried to reset them in dos but nothing doing.

What actual error are you getting? In what software?

You do not need to actually use the software from the ntl "Broadjump" cd at all. The only real need for the cd is for the USB drivers for the cable modem (although it's better to use an ethernet connection anyway).

Quote:

Originally Posted by RATBOY99

now i know how ntl can charge cheap (ish) prices..they employ monkeys.

Although your frustration is understandable, making a comment like that is not likely to gain you any help or sympathy

. There are many very helpful ntl employees who post here at CF, & I very much doubt they would appreciate a comment suggesting ntl employ monkeys.

RATBOY99 · 24-09-2004, 20:08

hi, i was talking about the installation cd and the registration program that you have to launch (cant think of a way to register manually - if you have a tip would love to hear it).

of course they wouldnt appreciate being called monkeys. i based that throwaway remark on the 3 ntl employees ive come across so far. so to any ntl employees offended: im sorry for calling you a monkey: of course, i have no real way of knowing whether you are a monkey or not.

Tezcatlipoca · 24-09-2004, 20:14

Quote:

Originally Posted by RATBOY99

hi, i was talking about the installation cd and the registration program that you have to launch (cant think of a way to register manually - if you have a tip would love to hear it).

Yep, no need for the CD.

Try visiting https://autoreg.autoregister.net/start.html & use the PIN & serial from the "Welcome letter".

Also, it's worth a read of the links in this post: http://www.cableforum.co.uk/board/sh...68&postcount=4

Quote:

Originally Posted by RATBOY99

of course they wouldnt appreciate being called monkeys. i based that throwaway remark on the 3 ntl employees ive come across so far. so to any ntl employees offended: im sorry for calling you a monkey: of course, i have no real way of knowing whether you are a monkey or not.

Just so long as you don't tar them all with the same brush. Although there are some ntl employees who aren't very helpful, there are also many who do a great job.

scrotnig · 24-09-2004, 20:24

Yes, it's something that winds me up no end, running around in my own time and in lucnch breaks fixing problems only to be branded a monkey.

Besides which, ntl do NOT largely employ monkeys. The person on the end of the phone is invariably doing the best they can. If the registration server is down, there's not a damn thing they can do about it, whether they are a monkey or not.

BBKing · 24-09-2004, 20:38

Quote:

now i know how ntl can charge cheap (ish) prices..they employ monkeys

Oook. Will fix problems for bananas.

funkyhitman · 25-09-2004, 15:40

Hello people. Ive been battling with the installation cd trying to register since wednesday. I thought i'd bypass the crappy cd sofware and register manually.

It worked!! I find it odd that registering with the cd does not work but manually does.

Does this mean the cds are at fault? Or maybe it was coincidental and the problem was fixed just before I registered manually.

Iain.

**Paul** · 25-09-2004, 15:57

Quote:

Originally Posted by RATBOY99

now i know how ntl can charge cheap (ish) prices..they employ m.....

What a silly remark, and your first post as well.

Normally we like to welcome new members, but in this case, I'm not sure that would be entirely appropiate.

Chris W · 25-09-2004, 16:08

Quote:

Originally Posted by funkyhitman

Hello people. Ive been battling with the installation cd trying to register since wednesday. I thought i'd bypass the crappy cd sofware and register manually.

It worked!! I find it odd that registering with the cd does not work but manually does.

Does this mean the cds are at fault? Or maybe it was coincidental and the problem was fixed just before I registered manually.

Iain.

The process that happens on the cd relies on different servers to the online registration process- this is likely to be why had you success with this and not the cd.

Glad that you got registered successfully

MB

EDIT: and

to the site

ben_keates · 26-09-2004, 16:01

I'm also having the problem with registration. Now I've found how to do it manually from this message board, I'll give it a go. However, at the moment I'm on a workstation at University and not on my home machine, and when I clicked on the autoreg.autoregister link above, it said "your browser issued a request that was denied by the registration server" - is this because I tried it from the University network, or is it because this service is now unavailable as well? Should it work if I try it from home?

Also, at home we're working on a wireless network, so rather than plug the cable modem into my PC with an ethernet cable, the modem is plugged into a Linksys broadband router with my computer accessing that via a wireless PCI card. Should it still work in that setup, or should I plug my computer directly into the modem?

To the guys who work for NTL - I welcome any help that you can give and I know you're probably absolutely sick of people asking you this question, but just to clarify, is it possible to offer any sort of timescale for the resolution of this problem? Are we talking days, or weeks?

Any help here would be much appreciated - the problem is extremely frustrating, and even more so now I've discovered it's been dragging on for two weeks. Thanks.

26-09-2004, 16:46

Quote:

Originally Posted by ben_keates

I'm also having the problem with registration. Now I've found how to do it manually from this message board, I'll give it a go. However, at the moment I'm on a workstation at University and not on my home machine, and when I clicked on the autoreg.autoregister link above, it said "your browser issued a request that was denied by the registration server" - is this because I tried it from the University network, or is it because this service is now unavailable as well? Should it work if I try it from home?

Also, at home we're working on a wireless network, so rather than plug the cable modem into my PC with an ethernet cable, the modem is plugged into a Linksys broadband router with my computer accessing that via a wireless PCI card. Should it still work in that setup, or should I plug my computer directly into the modem?

To the guys who work for NTL - I welcome any help that you can give and I know you're probably absolutely sick of people asking you this question, but just to clarify, is it possible to offer any sort of timescale for the resolution of this problem? Are we talking days, or weeks?

Any help here would be much appreciated - the problem is extremely frustrating, and even more so now I've discovered it's been dragging on for two weeks. Thanks.

Hi

to the forum

I would imagine your failure to connect to the registration server is, indeed, due to trying to connect from uni.

Your idea to disconnect the router & connect the pc direct to the modem during registration sounds good - & it's probably an idea to temporarily disable any firewall software, also. - just don't forget to turn it back on

ben_keates · 27-09-2004, 11:12

Well, I tried using the manual registration as described earlier... and it worked fine first time! To the users who put up these instructions, thank you very much - if you're ever down in Leamington there'll be a pint waiting!

By the way, I did manage to do it via the router and wireless card... it didn't appear to be a problem.

Tezcatlipoca · 27-09-2004, 19:03

Glad it worked for you

jhastie · 05-10-2004, 18:54

Hi everyone, 1st post, sorry its slightly negative, but I have been trawling the net for some any extra info or help on this problem.

I got my NTL modem 2 weeks ago, and obviously like many others on here, I am unable to register, either via CD or using the online auto reg site.

It seems others have managed to resolve the problems by registering via the website, but I cant seem to be able to.

My MAC address starts 00028a1, which seems to be an issue.

Do any of the nice NTL people here have any new info on the reg server(s)?

At the moment I am using the free trial on AOL, but I only have 2 months

Thanks guys

Marge · 05-10-2004, 19:49

If you want to PM me your details I can have a nosey