Still not activated :-( - Page 3

**Maggy** · 22-09-2004, 16:44

Well that's just wrong and disgraceful.I'm sure that could almost be considered fraud.

littleraven · 22-09-2004, 16:47

I shall have to phone them and suggest that. Oh... I can't can I... my phone has not been activated yet!!!

oxbro · 22-09-2004, 19:09

Quote:

Originally Posted by Mark B

I don't know as regards that, as it isn't in my region. It's a really bad situation, I agree.

Similar problem in the Oxford Area. NTL installed the modem and telephone yesterday morning. The phone works OK but the welcome letter didn't have a pin number for registering the broadband service. Managed to obtain a pin from support but the registration server couldn't validate the account so never got as far as entering the MAC address that starts 00.02.8A.
Judging by another post here, I imagine that we would still have been unable to complete the registration because of the unrecognisable MAC address.
Support suggested that Oxford was one of the areas with activation problems. Can anyone confirm this? Anyone else have problems with validating the pin and account info?

scrotnig · 22-09-2004, 19:27

Quote:

Originally Posted by oxbro

Similar problem in the Oxford Area. NTL installed the modem and telephone yesterday morning. The phone works OK but the welcome letter didn't have a pin number for registering the broadband service. Managed to obtain a pin from support but the registration server couldn't validate the account so never got as far as entering the MAC address that starts 00.02.8A.
Judging by another post here, I imagine that we would still have been unable to complete the registration because of the unrecognisable MAC address.
Support suggested that Oxford was one of the areas with activation problems. Can anyone confirm this? Anyone else have problems with validating the pin and account info?

Ok two different issues here....

If your MAC address starts 00028A5 then you won't be able to register yet.

Note the 5 at the end there......other 00028A MACs, eg 00028A1, are fine. It's just the ones with the 5.

If it's not that, then it could be the other issue, but check your MAC address first, that will tell you for certain.

oxbro · 22-09-2004, 20:31

Quote:

Originally Posted by Mark B

Note the 5 at the end there......other 00028A MACs, eg 00028A1, are fine. It's just the ones with the 5.

Thanks for that Mark. It's 00028A1, so no problem there.

Quote:

Originally Posted by Mark B

If it's not that, then it could be the other issue, but check your MAC address first, that will tell you for certain.

Once the registration problem reported on the service status page has been resolved, I imagine a connection will be possible: http://www.ntl-isp.ntl.com/ServiceSt...iceStatus.aspx

The question I would like answered is: 'Will this problem be resolved for all areas of the Country at once?'

If some areas are resolved sooner than others, will the status page explain which those areas are? I know that my daughter and her friends are anxious to get connected asap.

nostra · 23-09-2004, 09:51

hey oxbro, what is the error message you get when you try to register on the ntl reg server https://80.5.178.26

???

oxbro · 23-09-2004, 13:31

Quote:

Originally Posted by nostra

hey oxbro, what is the error message you get when you try to register on the ntl reg server https://80.5.178.26
???

I can't remember exactly. Something like, 'An error has occurred. Cannot verify account details'.
Certainly, the only option was to go back and try again. I believe the pin must match the name on the account.
Customer support was unable to provide an explanation.

Marge · 23-09-2004, 13:33

There has been a problem with registrations for the Cable Modems, sounds like it's still ongoing.

SMHarman · 23-09-2004, 13:35

Dunno, my parents registed fine a couple of hours ago.

scrotnig · 23-09-2004, 13:57

OK just to clarify, Oxbro's problem was NOT related to the reg issue on the status page. I think I have sorted it now.

oxbro · 23-09-2004, 16:16

Quote:

Originally Posted by Mark B

OK just to clarify, Oxbro's problem was NOT related to the reg issue on the status page. I think I have sorted it now.

Thank you Mark, for sorting that out. Apparently its working now.

mcfc2134 · 30-09-2004, 09:33

Had NTL Broadband and Digital TV installed into our new flat yesterday afternoon. Engineer said wait 20 mins and you channels will come on......

So this morning I rang customer services to simply ask where they were (at this point the internet wasnt up and running). Obviously I now know the problem, but why dont they say something when the engineer visits?!

Also, anyone have any idea when I can expect to see what I've ordered?!

Plus, the MAC Address of my SACM begins with 00028A5, but it registered fine!

GazzaB · 30-09-2004, 09:54

Hello all,
Just to clarify the 00028a5 issue is now sorted and has been for a few days now. Registration is still intermittant though!

scrotnig · 30-09-2004, 10:14

Quote:

Originally Posted by GazzaB

Hello all,
Just to clarify the 00028a5 issue is now sorted and has been for a few days now. Registration is still intermittant though!

There seem to be issues with some registrations using the CD.

Anyone having such trouble should try manual registration using https://autoreg.autoregister.net.

There are instructions for doing this in the Cableforum Knowledgebase HERE