Can't speak to NTL on phone - help!
19-09-2004, 15:06
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#1
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cf.member
Join Date: Jan 2004
Location: Wirral
Posts: 79
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Can't speak to NTL on phone - help!
I'm trying to contact NTL but when I ring and make any selection from 1-5 from the 1st prompts it says thanks for calling NTL Customer support please key in your telephone number etc. It then cuts me off. Is there any other number to ring to get through. I want to terminate my services. 
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19-09-2004, 16:11
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#2
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Inactive
Join Date: Jun 2003
Location: Stafford
Age: 52
Services: Sky World
300k BB
NTL Phone
Posts: 2,399
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Re: Can't speak to NTL on phone - help!
Quote:
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Originally Posted by willo
I'm trying to contact NTL but when I ring and make any selection from 1-5 from the 1st prompts it says thanks for calling NTL Customer support please key in your telephone number etc. It then cuts me off. Is there any other number to ring to get through. I want to terminate my services. |
You do realise it is Sunday and NTL in their infinite wisdom decided to close CS on Sundays.
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19-09-2004, 16:13
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#3
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cf.member
Join Date: Jan 2004
Location: Wirral
Posts: 79
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Re: Can't speak to NTL on phone - help!
That may answer my question! I'll try tomorrow, cheers.
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19-09-2004, 19:10
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#4
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Inactive
Join Date: Aug 2004
Location: Bedford, Beds
Age: 88
Posts: 6
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Re: Can't speak to NTL on phone - help!
 No Broadband, No TV, cannot get through to NTL, they suggest logging onto website for information, or if your telephone is out of order ring......................, I thought Ntl should provide a 24 hour service for breakdown problems. Ah well - I can dream...................(back to good old dial up back-up)
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19-09-2004, 23:24
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#5
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Inactive
Join Date: Jun 2003
Location: Cambridge
Posts: 16,760
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Re: Can't speak to NTL on phone - help!
Quote:
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Originally Posted by willo
I'm trying to contact NTL but when I ring and make any selection from 1-5 from the 1st prompts it says thanks for calling NTL Customer support please key in your telephone number etc. It then cuts me off. Is there any other number to ring to get through. I want to terminate my services. |
ntl disconnections - 0800 0521474, open Mon to Fri, 9am to 5pm
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20-09-2004, 15:41
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#6
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cf.member
Join Date: Jan 2004
Location: Wirral
Posts: 79
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Re: Can't speak to NTL on phone - help!
Got through to disconnections eventually after 20 odd minutes. Gave account number and got cut off! Tried to call again and got cut off by the anwering/routing system. Am I paying for this service?
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20-09-2004, 15:59
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#7
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Inactive
Join Date: Jun 2003
Location: South-East-Cambridge
Services: ntl digital basepack
ntl 1M broadband
Posts: 1,068
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Re: Can't speak to NTL on phone - help!
Quote:
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Originally Posted by willo
Am I paying for this service?
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Not if you are ringing a 0800 number.
(See the number Matt D gave above)
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20-09-2004, 16:01
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#8
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cf.member
Join Date: Jan 2004
Location: Wirral
Posts: 79
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Re: Can't speak to NTL on phone - help!
Yep got through just and sorted it out, cheers 
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20-09-2004, 16:10
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#9
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cf.member
Join Date: Jan 2004
Location: Wirral
Posts: 79
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Re: Can't speak to NTL on phone - help!
Free phonecall but I am currently paying for the service. I wish it was free.
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20-09-2004, 18:01
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#10
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: Can't speak to NTL on phone - help!
Hmm, I just tried calling them, seems like the VRU is fubared.
Dial you telephone number... Choose option 1-5 or you will be disconnected ( I guess everybody uses DTMF these days then...)
1 , 2 for billing wait time of 5 mins, goes to drop into queue and unobtainable...
5 for telco faults - It has not been possible to connect your call...
Fab
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