1meg STBers - Has your box been swapped yet ? - Page 4

iron25 · 25-08-2004, 20:54

I got a call from someone at NTL and arranged to have my stb replaced on saturday. Low and behold the engineer did not turn up

Phoned customer services on Monday and they did not know which department was doing the upgrades

They said they would phone me back but never did.

Phoned them again today and was told it might be take a few days find out who was doing the upgrades

but someone will call back to keep me informed, still waiting for the call. How difficult can it be to find out which department is doing the upgrades

LostintheNW · 25-08-2004, 21:53

I got my samsung by calling CS and asking them to change the box due to the fact I had not heard anything(I am in Manchester by the way)

Elysium · 25-08-2004, 22:41

Quote:

Originally Posted by LostintheNW

I got my samsung by calling CS and asking them to change the box due to the fact I had not heard anything(I am in Manchester by the way)

I'll give it another go tomorrow, ringing CS up and saying pretty much the same thing. The problem is I tried this line before and was told that I would probably only be fitted with the same PACE box as I have already..

Elysium · 27-08-2004, 20:44

Called up CS again and they have penciled me in for the second week of September... not exactly what I had in mind; but better than nothing. Having said that the chances are they will not turn up and have just been fobbing me off.

BIGZIPZ · 27-08-2004, 21:00

If its true that all STB 1MB are getting the upgrade at the same time, then now we know it wont be at least while Mid September.

flakmonkey · 29-08-2004, 12:09

Got a message on my answerphone last Monday, called the engineer back and he was round within five minutes! ten minutes later new Samsung STB fitted and one hour later back on line as promised. Very smooth.

FM

winterbrew · 29-08-2004, 12:51

Mines just been swapped out today. The engineer called on his mobile to arrange yesterday.

So far so good, all channels working and b/b back up. Glad I read this thread, as I did a speed test, and didn't get 1.5Mbps. Roll on Sepetmber 1st.

Jon

BIGZIPZ · 29-08-2004, 13:01

If everyone gets the upgrade at the same time, how can it happen on 1st September, when a guy further up this thread says his box is nto getting swapped while Mid September? surely others will be even later.

philquinney · 29-08-2004, 13:13

I thought that the way things work was that for cable modems a specific config file relating to the individual cable modem model was sent out. (Eg: silver-ambit120.cm or something.) Coudn't ntl send out a gold-pace.cm or a gold-samsung.cm depending on the type of box installed? That way the set top box users would be able to get their 1.5meg.

Just an idea - I have no idea on the technicality of this stuff (other than how tftp sends out specific files to specific mac addresses).

Phil.

BIGZIPZ · 29-08-2004, 13:15

I'm not sure, but I am pretty sure somewhere in this thread or the Speed increase thread one of the Ntl employeers who help run the boards confirmed all STB's would go up together.

LostintheNW · 29-08-2004, 13:52

But NTL have also said that if the swap outs have not been completed by a certain date then those who do not have the samsung stb will drop to 750k. If by the first of Sept my speed hasn't increased I am demanding a SACM be installed

ZrByte · 29-08-2004, 13:57

Anybody else on the Samsungs noticed that your download drops to half when uploading at full speed? Anything I can do to fix this?

Kneebs · 29-08-2004, 14:07

Quote:

Originally Posted by ZrByte

Anybody else on the Samsungs noticed that your download drops to half when uploading at full speed? Anything I can do to fix this?

Yep, that along with packet loss. Its happened on the two samsungs I've had. I'm having a SACM installed on Wednesday.

See http://www.cableforum.co.uk/board/sh...6&page=1&pp=15