Internet Keeps going offline for a few mins - NB, Problem has returned

[hawkseye000]

i'm in blackburn and experiencing the same as you guys... it seems like a pretty widdespread problem... there are a couple of other threads on this forum detailing similar issues... msn signing out, browsing slow (personally i need to refresh about 3 times per webpage before it loads it correctly)

[stuG]

hawkseye000, have you reported to tech support?

[hawkseye000]

no, not billpayer, but will get parents to do it tomorrow

[Rone]

I waited 25 minutes to speak to a guy who could'nt find any record of my complaint from last night, or who rang me today.
He didnt know there was a problem, he said i can put you through to someone else, waited over 10 minutes and gave up.
I mean it didnt say the usual "you might be waiting hours" as i then ask the wife to do me butties, and put a new blade in the razor.

Maybe if a few peeps there read this forum, stuff might get sorted out.
No offense to the regular guys here who get stuff done.

[mcfc2134]

I'll be honest, I've not had chance to read through the whole thread, but does this sound like the same problem that you lot are having?

Every now and then MSN and ICQ will disconnect and take a few mins to come back on. I listen to a lot of streaming audio, and this cuts off and then times out alot recently. Also, I'm struggling to download through port 80, it cuts out, downloading through port 81 seems to solve this though.

Sound familiar to anyone? Only really started happening over the past week or so.

Cheers

Tim

[TheAdmiral]

Originally Posted by mcfc2134

I'll be honest, I've not had chance to read through the whole thread, but does this sound like the same problem that you lot are having?

Yup...sounds like it.

[None^]

Lo peeps,

I have been suffering the same problems... Only noticed this thread yesterday.

My initial problem started last Thursday - complete loss of connection for a solid 2 hour period. Again, yesterday the same thing happened, completely lost my connection for 20 minutes, then it suddenly came back.

Now, a few peeps here have mentioned online gaming as being unplayable - I am getting this exactly. While downloading seems ok (when my connection is up) i have what seem like massive lag spikes. This is also noticable when pinging the game server IP's.

I have had 1mb broadband for over a year with no problems (apart from email ), but everything else has been superb. Now i have 1.5mb it seems to have gone downhill, especially in the gaming dept, which is what i use my connection for most.

Engineer is coming today, Ill post the outcome of this (if any) when i have more info

PS I'm Baguley (Cheshire) Area

[Rone]

Well its looking like some of the original; fears that the network "cannot cope" is the answer? Or maybe the equipment, who knows.
Why else would almost 2 yrs of reliability on 1meg now be replaced by 2 weeks of cruddy connections and browsing?
Or are there just too many customers. These problems seem to be spread over a few regions, and it seems its a lot of the 1meg customers who are getting shafted.
"And all at no extra cost" grrrrrrr.

[Siuko]

Just thought I'd add Derby into the possible affected areas.

Had stable 1mb STB access for about 18 months... now I have the new samsung box access drops (the green internet light goes out) about 3-4 times a day and the STB requires a restart.

[ANORAK2001]

I'm using EMule/bit Torrent etc and ever since I recieved the new samsung SMT 2100c EMule does not work correctly.

Downloads speeds are at 1-2k and upload speed decreases if my downloads increase. also browsing web pages is VEEERRRYY SLLOWW if EMule is running.When I close EMule web browsing speeds up. Downloading from web sites is fine just as long as I close EMule (Even if nothing is in the download queue)

It seems the only solution is to get my old pace box back. I'm on the 600k service so it can handle the 750k speed upgrade those of you on the 1mbit connection will have to chose between having either samsung 1.5mbit with no P2P OR the pace with P2P but no speed upgrade. Is this the beginning of the end for P2P?????????????

PS.. I have also tried Bit Torrent, Shazzer etc but no use they do not work with the new Samsung boxes.

[Chrysalis]

is it only 1.5meg users affected? if so I would say it could be a problem with just that configuration rather then ntl's network otherwise all 3 tiers would be seeing the problem. I am on 750kbit and haven't got the issue.

[hawkseye000]

no i'm on 300k

[TheAdmiral]

Originally Posted by Chrysalis

is it only 1.5meg users affected?

No, it appears to be affecting all 3 tiers.

[Mauldor]

Think we have a few different problems here, the Scunthorpe One - to my Knowledge was thus, although the connection on the modem stayed on, it actually was disconnecting as it were somewhere down the line (NTL End) and thus if you happen to browse a web page at that second, page not found (so you refresh and it works evetnually). If you were say downloading a file, it Physically looses the connection for a brief second, thus downloads fail randomy. The same with Games, MSn etc, as it is loosing connection, then you Lag out, get kicked and so forth...

Now we in little old Scunthorpe had this problem before the 1.5mbit upgrades (and other speeds of course) and problem was sorted. I have not had any single problems since reporting both on here and on the phone - unlike some people who posted, i never got reverted for exmaple to 750/1mbit etc, so maybe this was a different problem from the one reported..

Since my last post ivs not had any more problems as such so unless somebody says different, i presume NTL Fixed the UBR Loss in the Sunthorpe Area...

[Rone]

Mine seems to mostly ok during the day [my work is mainly home based]
so from time to time i can see problems developing. This problem seems to start about 6-7pm onwards, making me think its when the population of manchester start browsing, tho it has been dodgy on some afternoons.
Its been solid so far, since it started spiking last night again, so tonight will be a test for it.