Internet Keeps going offline for a few mins - NB, Problem has returned - Page 5

stuG · 13-08-2004, 11:40

I have had similar experiences I am in the PE27 3 area of the country, there has been a trail to even attempt to use BB in the last 7 days. I am now at least back on the network although still unable to do anything with it.

I download a 5mb file, all looks good, full speed till past 1mb then the speed drops like a stone. I run a ping at the same time and just get request time out. The download then timesout and im unable to do anything from 1s to 20 minutes.

I believe in having my system up to date with patches and even trying the XP SP2 I dare not even risk, What will happen next is I am sure this will continue into the following week as faults do not fix anything over the weekend.

Retrovertigo · 13-08-2004, 12:00

Yep, problem has returned here for me as well (Manchester). Stuff I'm downloading seems unaffected so I'm not sure I'm literally being cut off? BUT, Yahoo Messenger and MSN will lose connections and the reconnect. Same with Soulseek (music share prog). Browsing gets erratic though. It's weird how the connection drops on some things and not other.

However, last night I had to reboot my modem 3 times as I completely lost my connection. It's a nuisance if you are downloading something overnight only to find the modem has gone down at 2 am or whatever.

The other probem is far more annoying though. Makes having a conversation on MSN very hard

Rone · 13-08-2004, 12:04

Ive mentioned this in several threads, and tech supports ideas on fixing it did no good.
The connection is erratic, occasionally disconnecting and reconnecting WITHOUT re-booting, up and down spikes and browsing is problematical.
E-mail status says fine but as usual , it is'nt.
NTL and online gaming are not related in my house either.

Sooner go back to 1 meg, no problems then.

Mauldor · 13-08-2004, 12:06

Well as per my first post you will see that We had a problem in the DN POstcode area which was pushed aside by support (phoning them) as it must have been the pc at fault, the router and god knows what else. Now MSN is flaky best of times so cannot just go on my MSN problems. I checked the status page and no signs of any problems that mighr effect my area - i was just wondering if the people in my area are expericeing the same problem again, then whatever they did to fix it last time, they can do again.

It might just be a whole internet problem for all I know, it so hard to pin down these faults and even bringing up this site took me a fair few times as it just cannot find it but eventaully it does.

I did the normal rounds of checking various things such as

Download from a UK FTP Server using FTP Client
Playing various servers on various games to rule out a individual problem with one server or link.
Trying varoius machines (i have about 6 i think) to make sure it was not machine related in any shape or form.
Tried with and without the two routers i have to take them out of the loop.
Changing IP by forcing MAC Change and chaging Channels in case one was flooded..

All to no avil basiaclly

stuG · 13-08-2004, 12:34

Is there any information that we can give the TS peeps something to help em actually fix the issue (something from from robin's diag proggy or modem log file). Any techies wanna give us some clues as to how to help us get our lines fixed. As some of us are approaching our second week without a usuable service.

Any help appreciated

Rone · 13-08-2004, 12:54

Well as its intermittent, its like taking your car to a garage and saying its misfiring at times, but not all the time. If its ok when you take it you wind up looking a *%$*.
If it totally breaks down, its easy to find, otherwise its the sort of state we are in now.
When the TS guy tested mine it seemed ok, but only an hour ago this page took ages to load, and so did many others.

Now its fine.

BootBlock · 13-08-2004, 14:19

Another one here: I've just moved to the Scunthorpe area, and found the exact problem everyone else in this thread is getting is happening to me since yesterday.

Other than the almost constant (connection stays up anywhere from a few seconds to a few minutes at a time) connection failures, I've noticed something else. Last week I upgraded to the 1Mb (1.5Mb now, I suppose) service and all was fine. After yesterday's connection nightmare, I checked the modem's status pages this morning and found that I've been put back to the 750Kb service! I then tried upgrading to 1.5Mb again but couldn't as the site said that I was already at that level. Hmm.

This suggests to me that NTL sees that my modem's speed is under what it should be (eg. not 1.5Mb), and so keeps rebooting it in order for it to get the new config file from the uBR. I'm guessing that if my modem was at 1.5Mb, then the reboots wouldn't be happening.

Just all guess work, really.

zally · 13-08-2004, 20:29

Me getting it again in Scunthorpe

Bubo · 13-08-2004, 20:30

Scunthorpe here as well. Yes it has definately started again, extremely annoying. As I use BB mostly for online games its pretty much useless for now. Please tech guys, sort it out.

13-08-2004, 20:44

Quote:

Originally Posted by BootBlock

Another one here: I've just moved to the Scunthorpe area, and found the exact problem everyone else in this thread is getting is happening to me since yesterday.

Other than the almost constant (connection stays up anywhere from a few seconds to a few minutes at a time) connection failures, I've noticed something else. Last week I upgraded to the 1Mb (1.5Mb now, I suppose) service and all was fine. After yesterday's connection nightmare, I checked the modem's status pages this morning and found that I've been put back to the 750Kb service! I then tried upgrading to 1.5Mb again but couldn't as the site said that I was already at that level. Hmm.

This suggests to me that NTL sees that my modem's speed is under what it should be (eg. not 1.5Mb), and so keeps rebooting it in order for it to get the new config file from the uBR. I'm guessing that if my modem was at 1.5Mb, then the reboots wouldn't be happening.

Just all guess work, really.

to the site BootBlock

what proxy do you go through in Scunny?

http://www.nthellworld.co.uk/home?nav=tools&exec=proxy

will tell you.

- Grimsby/Cleethorpes is proxied via Nottingham & seems to be working ok.

Mauldor · 13-08-2004, 21:29

You are using a new style proxy, cache5-nott.server.ntli.net.
This is a Nottingham proxy.

Its not just the proxy though, we had this problem before (see start of thread) thats before the 1.5mbit upgrade and eventually someone, somewhere done something and its fixed it for AGES......

Online Games? You can forget about these as the connection dies and them comes back but by then you have either lagged to death or been kicked. The way I knew it was actually loosing connection (but light staying on as such) before was i tried a FTP server to get ONE file from a person - this process took him a long time as he kept timing out.

Can someone in the know not add something to server status to say there is a problem again in scunthrope area? Nothing on there at the moment apart from Southampton...

13-08-2004, 21:33

Quote:

Originally Posted by Mauldor

You are using a new style proxy, cache5-nott.server.ntli.net.
This is a Nottingham proxy.

Its not just the proxy though, we had this problem before (see start of thread) thats before the 1.5mbit upgrade and eventually someone, somewhere done something and its fixed it for AGES......

Online Games? You can forget about these as the connection dies and them comes back but by then you have either lagged to death or been kicked. The way I knew it was actually loosing connection (but light staying on as such) before was i tried a FTP server to get ONE file from a person - this process took him a long time as he kept timing out.

yeah that's the same one I get reported - thanks

Tezcatlipoca · 13-08-2004, 21:39

Quote:

Originally Posted by BootBlock

Another one here: I've just moved to the Scunthorpe area, and found the exact problem everyone else in this thread is getting is happening to me since yesterday.

Other than the almost constant (connection stays up anywhere from a few seconds to a few minutes at a time) connection failures, I've noticed something else. Last week I upgraded to the 1Mb (1.5Mb now, I suppose) service and all was fine. After yesterday's connection nightmare, I checked the modem's status pages this morning and found that I've been put back to the 750Kb service! I then tried upgrading to 1.5Mb again but couldn't as the site said that I was already at that level. Hmm.

This suggests to me that NTL sees that my modem's speed is under what it should be (eg. not 1.5Mb), and so keeps rebooting it in order for it to get the new config file from the uBR. I'm guessing that if my modem was at 1.5Mb, then the reboots wouldn't be happening.

Just all guess work, really.

If they've put you onto a lower tier (750k), yet you are still paying for 1.5mbit, then you really should phone ntl.

There's a list of phone numbers (tech support, CS, etc) here: http://www.cableforum.co.uk/board/sh...ad.php?t=10350

Customer Services closes at 8pm, but Tech Support is open until midnight.

As for the general Scunthorpe problems, hopefully JustAnotherN00b or one of the other helpful ntl people will see this thread & be able to help you all out.

BootBlock · 13-08-2004, 21:45

Hi Homealone!

Like Mauldor, it says I'm connected via the Nottingham proxy:

Quote:

You are using a new style proxy, cache5-nott.server.ntli.net.
This is a Nottingham proxy.

Although last week the proxy (uBR?) had scun in it when I connected to a friend's game server.

I moved here from Grimsby, funnily enough; but weirdly I was connected to the Leeds uBR for some reason while I was there, having been on the Grimsby uBR for around about a year or so.

Compared to yesterday, the problem today seems to be even worse. I can't even view sites without them stalling part-way through. Gaming and voice chat are, of course, completely useless.

I don't think there's any other information I can add other than to say that I think the CM reverting back to the 750Kbps config a few days after I upgraded it to the 1.5Mbps service may play a fairly big part in this. Has anyone else had this happen?

BootBlock · 13-08-2004, 21:51

Quote:

If they've put you onto a lower tier (750k), yet you are still paying for 1.5mbit, then you really should phone ntl.

Unfortunately I'm not the account holder, and getting the actual account holder to phone up is a nightmare. He doesn't like talking on the phone.. oh, wait - neither do I. But I said I'd explain the situation to tech support as he doesn't have a clue about it (he just views sites and thinks the stalls are a general NTL thing; I on the other hand do all sorts of stuff..). Gagh.