Broadband PIN Problems -> - Page 2

Marge · 08-08-2004, 19:55

Quote:

Originally Posted by monkeybreath

aren't there lots of

faces in c/s anyway

yep, mine included

MB if you have the details do you want to send them to me as I'm in from 8 so might be able to sort for you cos I know you'll be mad busy first day back

Chris W · 08-08-2004, 20:54

Quote:

Originally Posted by Debsy42

yep, mine included

MB if you have the details do you want to send them to me as I'm in from 8 so might be able to sort for you cos I know you'll be mad busy first day back

the guy hasn't sent the details yet

if it is before 4 i will do though

Shouldn't be too busy... only have 3 other issues from here to look at

dave_birdi · 09-08-2004, 14:04

ok, forgive me for sounding a tad p*ssed off, but it has taken 5 F*****G days before NTL has finally provided any other additional information other than "it'll be ready tomorrow" in them taking so long for a PIN generation. The most recent phone call that i have made to NTL involved an NTL representative finally admitting that NTL currently has "some problems" in generating new PINs for SACMs.

The representative promised to contact me via my mobile once the PIN had been generated. Just in case i took the name and extension number of the person in question. But i'm still somewhat annoyed.

Eventhough i've not registered the modem with NTL as of yet, once i connected the modem i could still ping websites such as bbc.co.uk (showing a connection), but my browser wasn't configured. Is it possible to still use the internet without registering the modem?

MagicMan · 09-08-2004, 14:32

Quote:

Originally Posted by dave_birdi

Eventhough i've not registered the modem with NTL as of yet, once i connected the modem i could still ping websites such as bbc.co.uk (showing a connection), but my browser wasn't configured. Is it possible to still use the internet without registering the modem?

The only thing you can do is ping etc... due to the way that the NTL network is configured. From what I can work out - prior to the MAC address being registered, you have an IP address within a specific range which is limited to only certain TCP ports or something.

This sounds like the same problem I had but I was (thankfully) sorted out via this forum by MarkB and Hell's Child . Even if there are one or two bad eggs in CS, many of them are cool and will do all they can to help - as far as the whole registration system goes, it is pretty terrible. Hope everything gets sorted out for you.

Ramrod · 09-08-2004, 15:31

Quote:

Originally Posted by dave_birdi

ok, forgive me for sounding a tad p*ssed off, but it has taken 5 F*****G days before NTL has finally provided any other additional information other than "it'll be ready tomorrow" in them taking so long for a PIN generation. The most recent phone call that i have made to NTL involved an NTL representative finally admitting that NTL currently has "some problems" in generating new PINs for SACMs.

The representative promised to contact me via my mobile once the PIN had been generated. Just in case i took the name and extension number of the person in question. But i'm still somewhat annoyed.

Eventhough i've not registered the modem with NTL as of yet, once i connected the modem i could still ping websites such as bbc.co.uk (showing a connection), but my browser wasn't configured. Is it possible to still use the internet without registering the modem?

Did you give monkeybreath or debsy your details?

Chris W · 09-08-2004, 15:53

Quote:

Originally Posted by Ramrod

Did you give monkeybreath or debsy your details?

not me

Marge · 09-08-2004, 16:09

Quote:

Originally Posted by monkeybreath

not me

Me neither

and MB I've emailed you chuck, need you !!!!!!!!

Chris W · 09-08-2004, 16:16

Quote:

Originally Posted by Debsy42

Me neither

and MB I've emailed you chuck, need you !!!!!!!!

not in work until 6pm... have mailed you from home though

scrotnig · 09-08-2004, 19:54

I could sort this out too...so there's three of us here now!

dave_birdi · 10-08-2004, 13:07

Rang NTL this morning, and i finally received a PIN for my CM, Great!!!! I thought...........

I then tried registering the modem with ntl but was unsuccessful. To make things even more worse, when i rang NTL to find out what th F**K was going on the guy said that the PIN had NOT!!!!!!!!!!!!!!! (emphasis on the HAD NOT) been generated, which by implication means that the previous phonecall to NTL CS was to a F*cking liar!!!, who when beyond the call of duty by *generating* a PIN out of thin air.

Anywayz, seeing how one of you lot could sort me out, what information woyuld i have to provide to get my PIN number!!!!!

P.S - Is there any NTL number that i can ring for someone to sort me out else am i gonna have to LEAVE NTL before they even provide me with their *so called* service?

Chris W · 10-08-2004, 13:10

i could have a look at this and would need:

your postcode, house number, name, a contact phone number and which speed of connection you have signed up for.

I'll be able to have a look tonight for you.
MB

Hell's Child · 10-08-2004, 13:52

Make it 4 people that could help haha.

You might want to take note that there is a problem with SABS (the stand alone broadband server) that means it is taking 48 hours to generate PINS. However in some circumstances they are not generated at all.

It is something to do with microsoft (we keep getting told) and they are working on resolving this at the moment.

In these situations someone from ntl (Debsy42, monkeybreath, markb or myself) can register you manually from work and then all you need to do is set your pc up. Tech support can help if you are unsure or I also know that markb can help you through this process.

But as has been said, one of us needs your account details (postcode/house number/acct no) so we can get into your account and get you registered.

Send it via pm to one of the above and it will get sorted for you!!!

dave_birdi · 10-08-2004, 20:02

Finally........ SORTED, i managed to get a techie @ NTL to manually add my modems MAC address to the server and it now all works, thanks for all the help guys!

scrotnig · 10-08-2004, 23:49

Quote:

Originally Posted by Hell's Child

You might want to take note that there is a problem with SABS (the stand alone broadband server) that means it is taking 48 hours to generate PINS. However in some circumstances they are not generated at all.

It is something to do with microsoft (we keep getting told) and they are working on resolving this at the moment.

Just one small point...

Who on Earth told you SABS stood for Stand Alone Broadband Server?

It's Subscriber Administration & Billing System.