Merged: Email down again!!!!!

[HornetUK]

Mine is down to, I take it 19.30 was wrong??

[Z4pp4]

What is it with NTL, you would think they would learn from their mistakes, they are being stealth / spammed mailed to death. The mail servers have been flaky for months, if not years. There is little or no filtration from what I can see. And no transparency regarding information †œbarâà ƒÂ¢Ã¢â‚¬Å¡Ã‚¬Ã‚ÂÂÂ� those soft soap information bulletins †œQuote⠀ Â�: †œPlease accept our apologies for any inconvenience this may causeââ‚ƚ¬Ã‚ÂÂÂ�
Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s unbelievable beyond comprehension, and from what I can see the whole ethos is !

1) if it breaks fix.. it

2) But if it constantly breaks we will constantly fix it over and over and over again without solving the root problem.

...Unbelievableâââ₠¬Å¡Ã‚¬Ã‚¦

Management need a good kick up the rectum.. Totally C**P

Fr4nk

[Mark W]

Originally posted by Undisputedtruth
I get it, emails system works for NTL staff but not for customers. Interesting.

As fun as the theory that ntl staff have their own personal mail server might be, ive got to put my hand up and say i cant get my mail either

[hoggyspuds]

mail seems to be down here on the mainland too!!

[seniorbod]

Has anyone else had a problem over the past 5-6 days with e-mail. Only once have I been able to access my e-mail account. Every other time it has said "could not connect to server pop.ntlworld.com; the connection was refused". I have had to use web mail from the NTLwordl homepage to receive or send e-MAIL. I am in Paisley

[th'engineer]

Normal mail service from NTL intermitant as usual everyones suffering with it

BTW welcome to NTHW.co.uk

[iadom]

Well suprise, suprise my Ntl mail is working, but for the first time in six years my Zen email is on the blink this morning. Whats the betting that it is fixed very quickly and it will be years before it fails again.

[Sipowicz]

My Spam killer just got a good one for me; obvious spam in the inbox, click on killer to tell it that it is spam; killer than asks if I want to block future mail from ****.*****@ntlworld.com.

Guess what, it's me!!

Am I doing something wrong? Have I been "got at"?

Using XP Pro, it's own firwall and Norton Anti Virus.

(Apologies if I have posted to the wrong forum!! )

[iadom]

The firewall in XP is very basic and I think it only prevents incoming scans etc. You would be well advised to disable it and use full Norton security firewall or try ZoneAlarm free firewall. That will let you know if anything on your PC is trying to access the internet without your knowledge.

[orangebird]

Originally posted by Undisputedtruth
I get it, emails system works for NTL staff but not for customers. Interesting.

Originally posted by Undisputedtruth
I get it, emails system works for NTL staff but not for customers. Interesting.

The explanation for this was posted a while ago on nthw.com. From memory, what happens seems to be that when one mail server goes down, ntlworld addys stored on that server become inaccessible. At the same time, load on the remaining servers increases. Hence some folks can't get in at all, others can but only if they set the time-out on their email client to persist for about 5 minutes before giving up on the connection.

I think there are 6 mail servers so you have a one in six chance of losing access altogether if one of them packs in, and a rather higher chance of suffering delays of some kind. Mailboxes are distributed at random among the servers so you may be able to access some, all or none of them while there's a problem.

You can accuse ntl of many things - like using under-specced servers that clearly can't cope with the workload, for example - but I don't think discriminating between ntlworld addys owned by staff and customers is one of them.

[allanprg]

Bloody hell everythings not working now. No onlins status no email, great.

[allanprg]

Hold everything. It's working alright now. So far so good. Until the next time. Which will be soon.

Originally posted by allanprg
Hold everything. It's working alright now. So far so good. Until the next time. Which will be soon.

I have long had an additional paid-for email account from .Mac, which provides webspace, homepage design etc etc for Mac users. At first I didn't particularly use the email addy that came with it but as ntl's service has gone to hell in a handcart I found myself using it more and more and eventually I bought an additional addy for my missus (only an extra £7 per year).

We have diverted our ntl accounts to our mac.com mailboxes, and I haven't had any problems since. TBH, I don't even notice when ntlworld is 'experiencing problems' with email any more; my email client is set never to automatically check @ntlworld.com automatically so error messages are a thing of the past...

[obvious]

It's old ground but here I go again.

Part of ntl's core business is the provision of email. They have 7 non redundant mail servers for well over a million customers. If they were to take 10p from everyone's subscription for one month they could sort the problems out once and for all. WTF are they playing at?