another heads up

chopsmcp · 29-07-2004, 21:02

Turns out, ntlworld's losing incoming *and* outgoing mail. If you've sent it, don't assume it's gone anywhere; if it's important, send it from a non-ntl account.

rick · 29-07-2004, 21:06

Quote:

Originally Posted by chopsmcp

Turns out, ntlworld's losing incoming *and* outgoing mail. If you've sent it, don't assume it's gone anywhere; if it's important, send it from a non-ntl account.

Bet they dont lose the spam

Stuartbe · 29-07-2004, 21:07

Can I ask how you have come to this conclusion ????

Is this information from NTL ?

MetaWraith · 29-07-2004, 21:21

an automated daily test of one address to another maybe ?

greencreeper · 29-07-2004, 23:22

He's right on the receiving email front - as I posted elsewhere, there are emails I should have received from a mailing list but never did. One of them I did receive - a day late.

I have in my signature a warning that NTL email is rubbish and to resend emails if I don't respond.

30-07-2004, 11:50

Well I've just had to e-mail a few people because I've not had responses to important mails and I don't know if a) they didn't get out or b) their replies didn't get back to me and these are mails that I would most certainly expect a reply from.

If I'm using broadband can I actually send mails through another ISP without having them rejected for relaying?

chopsmcp · 30-07-2004, 12:21

Quote:

Originally Posted by Stuartbe

Can I ask how you have come to this conclusion ????

Is this information from NTL ?

LOL. No, I don't think you'd ever catch them fessing up to something like that. Various people have been emailing me lately asking why I haven't replied to message sent x days ago. In each case I'd replied immediately. Given that they're with a variety of providers and that I *know* ntl's losing incoming mail, the probability of this being anything but ntl's fault is vanishingly small.

30-07-2004, 12:54

Quote:

Originally Posted by chopsmcp

LOL. No, I don't think you'd ever catch them fessing up to something like that. Various people have been emailing me lately asking why I haven't replied to message sent x days ago. In each case I'd replied immediately. Given that they're with a variety of providers and that I *know* ntl's losing incoming mail, the probability of this being anything but ntl's fault is vanishingly small.

What about THEIR email server not sending it?

chopsmcp · 30-07-2004, 13:18

Quote:

Originally Posted by timewarrior2001

What about THEIR email server not sending it?

I refer the honorable gentleman to Mr Occam and his fine range of shaving products.

30-07-2004, 14:25

Quote:

Originally Posted by chopsmcp

I refer the honorable gentleman to Mr Occam and his fine range of shaving products.

SO because you *KNOW* NTL is at fault they must be?

I hope the MCP in your name doesnt indicate what i think it does.

Perhaps you cuold explain how you *Know* NTL are losing these emails.

chopsmcp · 30-07-2004, 15:04

Quote:

Originally Posted by timewarrior2001

SO because you *KNOW* NTL is at fault they must be?

I hope the MCP in your name doesnt indicate what i think it does.

Perhaps you cuold explain how you *Know* NTL are losing these emails.

Well, I thought I had. But let's go over it again.

1. Some messages sent to me aren't arriving. I know this because I've sent some of them myself from other accounts.
2. Various people with various ISP's have emailed me asking why I haven't answered messages they sent me - when I did in fact reply.

What's your explanation for what happened to those messages? That all their various servers are simultaneously having problems, coincidentally at the same as ntlworld's losing incoming mail? "Know" in this case means be certain beyond reasonable doubt. What reasonable scenario are you suggesting that doesn't involve NTL being at fault?

30-07-2004, 15:13

Quote:

Originally Posted by chopsmcp

Well, I thought I had. But let's go over it again.

1. Some messages sent to me aren't arriving. I know this because I've sent some of them myself from other accounts.
2. Various people with various ISP's have emailed me asking why I haven't answered messages they sent me - when I did in fact reply.

What's your explanation for what happened to those messages? That all their various servers are simultaneously having problems, coincidentally at the same as ntlworld's losing incoming mail? "Know" in this case means be certain beyond reasonable doubt. What reasonable scenario are you suggesting that doesn't involve NTL being at fault?

The basis of my doubts are this:-

Only you seem to be affected by this EDIT noted greencreeper is also affected seemingly
Due to the nature of transmitting emails it is highly possible that Other (i.e other ISP's) mail server can delay or fail to send an email.
If the mail reaches an exchange server and is "readable" then to the best of my knowledge it will be delivered either immediatly or whenever the server is back up and running. If it is sent when the server is down it would be bounced to sender as recipient unreachable. So basically they would turn up.
I know NTL are having major problems with their email but I have yet to lose an email that I am, aware of, and I receive a lot of emails.

From my point of view unless someone is manually deleting emails form your specific MS exchange server at NTL then its highly unlikely that NTL are at fault.

However I *could* be wrong.

If you still feel it is NTL's fault, report it to them via the help desk. Or perhaps if someon here is able to check it out they may.

greencreeper · 30-07-2004, 16:13

It's interesting that, in my case, the lost emails occurred around the time that NTL were doing email maintenance. The server status page suggests that email will be queued when the servers are down - I'd take that reassurance with a pinch of salt

Caff · 30-07-2004, 16:31

I was VERY lucky this Wednesday - I received an email from Tesco dated June 4th. I'm glad that ntl looked after it so well. They could have lost it. )

chopsmcp · 30-07-2004, 18:34

Quote:

Originally Posted by timewarrior2001

The basis of my doubts are this:-

Only you seem to be affected by this EDIT noted greencreeper is also affected seemingly
Due to the nature of transmitting emails it is highly possible that Other (i.e other ISP's) mail server can delay or fail to send an email.
If the mail reaches an exchange server and is "readable" then to the best of my knowledge it will be delivered either immediatly or whenever the server is back up and running. If it is sent when the server is down it would be bounced to sender as recipient unreachable. So basically they would turn up.
I know NTL are having major problems with their email but I have yet to lose an email that I am, aware of, and I receive a lot of emails.

From my point of view unless someone is manually deleting emails form your specific MS exchange server at NTL then its highly unlikely that NTL are at fault.

However I *could* be wrong.

If you still feel it is NTL's fault, report it to them via the help desk. Or perhaps if someon here is able to check it out they may.

For your explanation to be correct, various (not one) ISP's mailservers would have to be suffering problems simultaneously. Which coincidentally only affected messages from an ntlworld account, and none from the yahoo address I also use, and occured at a time when ntl is known to be losing incoming mail. Also, please note that Graham, above, reports similar problems, not just greenkeeper.

I can see no reasonable probability that this is not ntl's fault. And the fact that it doesn't apply to all or even most email and some or even most people may be unaffected does not make it less likely that the problem exists.

As regards the help desk, why do you assume I haven't reported it to them?