NTL phone line problem

[easyr17]

Hi,

Wondered if anyone has same problems as me on my ntl phone-line.

Two days ago, i could not make outgoing calls on my ntl5100 digital phone. Whenever i dialed a number I would just keep on hearing a dial tone in the background while the dialer was dialling. At the end there was just the dial tone and the number was not connected through.

Funny thing is, I am still able to receive calls on this phone.

When i replaced it with an old analogue phone I found I could call out again but this time it would not ring if someone called in!!

Prior to 2 days ago I had no problems at all.

Has anyone experienced similar troubles or know what the hell is going on?

Help appreciated.

al.

[toytown]

Had the same problems with 2 of our NTL lines in the same house, this started on thursday of last week,

Problem is that i could recieve all incoming calls, but when i made an outgoing call it would go dead right after the last digit was typed in, like it was barred.

Thursday
the first time we rang they said its because we had option 6 on barring or something, when we asked what this was they wouldnt tell us, but told us to tell customer service that and it would get addressed. This fixed the 1 line for about 24 hours and the other line for a period of about 8 hours.

Friday
we had the same trouble only this time they told us the issue was a local fault and it would get addressed soon, line 1 came on around 12pm and line 2 came on around 6-7pm.

Saturday
Line 2 was down, they told us again it was there own problems and they would get it sorted, line 1 was also down but at spot times, hard to give any info.

Sunday
Line 2 still down, i think line 1 was working ok.

Monday
Line 1 down in the morning and was told it was because of a broken switch, line 2 also remained down all day. At this point we cancelled line 2 (told it would be cut off on the 22/24 of the month)

Tuesday-Today
Line 2 can still take only incoming calls, all outgoing calls are screwed.

All the way through when we asked if it were a billing issue they said the accounts were comming up all zero's and that everything looked good. The fact they screwed us about so much is why we cancelled the second line, we already have a BT line in the house as well, so it was a nice drop back option.

To be honest im not sure what went wrong, but its so frustrating not to have the telephones working and having to deal with the complete incompetence of the NTL staff, im just glad i dont have as many issues with my cable modem otherwise they would lose me as a customer completely.

[Neil]

Moved to ntl Telco Discussion Forum.

to the site btw.

[easyr17]

I am getting no where with this. I rang them up and they did the usual line check which came back okay and the technician was then insistent that it was my phones that were faulty. I told him it couldn't be coz I took it to my parents home (also ntl) and it worked perfectly fine there. He then said if he called out an engineer I would be charged £50 for it!!

In the meantime, I am also having major probs trying to get a PIN number to get connected to broadband (installed a week ago!). Been passed around various depts for days now and been given 2 invalid numbers!! It feels as though no one seems to know or care.

In the end I got so fed up I decided to cancel everything and move onto BT. When i told them this, they said they will get someone to check my phoneline tomorow and will have a Pin number within 24 hours!!

Why does it always have to be like this before we get anything done!

Anyway, i give 24 hours, and if i get no joy, i will go to BT.

al.

[Neil]

Originally Posted by easyr17

I am getting no where with this. I rang them up and they did the usual line check which came back okay and the technician was then insistent that it was my phones that were faulty. I told him it couldn't be coz I took it to my parents home (also ntl) and it worked perfectly fine there. He then said if he called out an engineer I would be charged £50 for it!!

In the meantime, I am also having major probs trying to get a PIN number to get connected to broadband (installed a week ago!). Been passed around various depts for days now and been given 2 invalid numbers!! It feels as though no one seems to know or care.

In the end I got so fed up I decided to cancel everything and move onto BT. When i told them this, they said they will get someone to check my phoneline tomorow and will have a Pin number within 24 hours!!

Why does it always have to be like this before we get anything done!

Anyway, i give 24 hours, and if i get no joy, i will go to BT.

al.

I'm afraid that is typical of ntl (but most companies today I'm afraid)

It just highlights the fact that the BS-ers are still alive & kicking in ntl.

Let us know how you get on.

[easyr17]

Finally got the engineer round and they said that there was a fault in the extension sockets and as a result this also affected the main socket hence the reason I still had problem when trying the main socket.

So now my extension is disconnected and i am using only the base socket for my dect phone. So far it all works okay thank goodness.

Unfortunately i only have an ntl dect twin pack so will now have to hunt around for an additional handset which seems to be harder than i thought.

Anyway, wrt the PIN number for broadband, they said the manager set up the new account yesterday and it takes 48 hrs before i can have the PIN. So I give them one more day, but only coz the phone line's been sorted.

al.

[toytown]

Our telephone line went back into incoming calls only mode again last night/this morning, is there any reason why it would keep doing this? I have already moved one line to BT and im looking at moving all services over now. I dont mind a problem, but for it to happen every few days and have NTL not have a clue about whats happening is really frustrating.

[Nemesis]

As above ... check the wiring

[toytown]

The fault is with NTL everytime we phone them they tell us that blocking is turned on the line. They have given us a stupid * (6 digits) number we must phone before making a call, which is absolutely stupid.

[Derek]

Have you tried asking them to remove call barring on the line???

[toytown]

There normally isnt any call barring on the line, however every day NTL turn it on themselves, then we have to phone up and after another 20 minute call they remove it, they dont appear to have a clue what is wrong, as they dont know why it keeps getting enabled and were sick of making the daily calls to NTL.

[toytown]

We just had the line barred from making outgoing calls again, and the NTL support people will not let us speak to a supervisor, is there anything else i can do to get this moved up, or am i literally stuck with making 40 min calls to ntl almost every 2 days?

FYI the ntl support said and i quote "fingers crossed this time" i think if thats the best kind of reassurance they can offer there customers then im moving all my services back to BT.