21-06-2004, 18:58
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#1
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Guest
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Unacceptable Speeds
I live in Heywood, between Bury and Rochdale, Gr. Manchester, and my broadband speeds are getting unacceptable.
First of all, my download speed started at 89Kb/s.
Then it fell to 60Kb/s
then 50, 40, 30, right down to 20.
This has been happening for a few months now, but I have been biting my lip and trying not to complain. But I've recently got download speeds of 4Kb/s and this is too far.
My connection is (meant to be) 600k, and I do not have any other programs running which could consume bandwidth.
Does anybody know what the problem is?
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21-06-2004, 19:01
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#2
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Inactive
Join Date: Jun 2003
Location: Woking
Age: 55
Posts: 2,266
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Re: Unacceptable Speeds
Have you called NTL about this?
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21-06-2004, 19:04
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#3
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Guest
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Re: Unacceptable Speeds
No, I thought I'd only resort to their 'customer services' if it's a life or death situation, I just wanted to see if anyone else was having the same problems.
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21-06-2004, 19:05
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#4
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Unacceptable Speeds
Quote:
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Originally Posted by Macca371
I live in Heywood, between Bury and Rochdale, Gr. Manchester, and my broadband speeds are getting unacceptable.
First of all, my download speed started at 89Kb/s.
Then it fell to 60Kb/s
then 50, 40, 30, right down to 20.
This has been happening for a few months now, but I have been biting my lip and trying not to complain. But I've recently got download speeds of 4Kb/s and this is too far.
My connection is (meant to be) 600k, and I do not have any other programs running which could consume bandwidth.
Does anybody know what the problem is?
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Downloading from where?
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21-06-2004, 19:08
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#5
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Guest
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Re: Unacceptable Speeds
Everywhere. I think the 4Kb/s low was when I was downloading from www.download.com
Still, the 20Kb/s connection is unacceptable on what is meant to be a 600k connection.
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21-06-2004, 19:10
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#6
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Inactive
Join Date: Jun 2003
Location: Woking
Age: 55
Posts: 2,266
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Re: Unacceptable Speeds
Call NTL. This is something that tech support should be dealing with. I would have called them weeks ago if I were you.
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21-06-2004, 19:11
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#7
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Guest
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Re: Unacceptable Speeds
ok, thanks to anyone who replied.
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21-06-2004, 19:18
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#8
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Unacceptable Speeds
Quote:
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Originally Posted by Macca371
Everywhere. I think the 4Kb/s low was when I was downloading from www.download.com
Still, the 20Kb/s connection is unacceptable on what is meant to be a 600k connection. |
Do this speed test, & post back the results now.
http://homepage.ntlworld.com/robin.d...speedtest.html
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21-06-2004, 19:41
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#9
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Guest
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Re: Unacceptable Speeds
Do this speed test, & post back the results now.
http://homepage.ntlworld.com/robin..../speedtest.html
Mon, 21 Jun 2004 19:39:09 UTC
1st 128K took 2594 ms = 50529 Bytes/sec = approx 420 kbits/sec
2nd 128K took 7281 ms = 18002 Bytes/sec = approx 150 kbits/sec
3rd 128K took 6735 ms = 19461 Bytes/sec = approx 162 kbits/sec
4th 128K took 6218 ms = 21079 Bytes/sec = approx 175 kbits/sec
It starts off OK (but still not quite 600k) then gets worse.
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21-06-2004, 19:56
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#10
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Unacceptable Speeds
Quote:
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Originally Posted by Macca371
Do this speed test, & post back the results now.
http://homepage.ntlworld.com/robin..../speedtest.html
Mon, 21 Jun 2004 19:39:09 UTC
1st 128K took 2594 ms = 50529 Bytes/sec = approx 420 kbits/sec
2nd 128K took 7281 ms = 18002 Bytes/sec = approx 150 kbits/sec
3rd 128K took 6735 ms = 19461 Bytes/sec = approx 162 kbits/sec
4th 128K took 6218 ms = 21079 Bytes/sec = approx 175 kbits/sec
It starts off OK (but still not quite 600k) then gets worse. |
Ouch 
Are you sure you have no spyware etc on your PC/P2P software running (uploads wil throttle your downloads remember)
If you are all certain, then your only option is to ring ntl Tech Support (remember to take a name of the person's name/extension number that you speak to)
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21-06-2004, 20:41
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#11
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Unacceptable Speeds
If it is a stand alone modem, pm me your postcode, house number and the mac address off the bottom of the modem and i will have a look at it.
MB
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21-06-2004, 20:48
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#12
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Guest
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Re: Unacceptable Speeds
I'll scan for spyware in a second, thanks.
And this is an STB modem, unfortunately.
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21-06-2004, 21:10
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#13
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Permanently Banned
Join Date: Jun 2003
Location: South-East London
Age: 47
Services: Depends who's being serviced :p
Posts: 2,588
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Re: Unacceptable Speeds
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Originally Posted by Macca371
I'll scan for spyware in a second, thanks.
And this is an STB modem, unfortunately.
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I don't discriminate, send me your IP address and will see what I can do.
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21-06-2004, 21:15
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#14
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Inactive
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 4,004
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Re: Unacceptable Speeds
Quote:
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Originally Posted by JustAnotherN00b
I don't descriminate, send me your IP address and will see what I can do.
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 As always willing to help. I would send the IP by PM to JustAnotherNoob. He has helped me on many occasions.  JAN
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21-06-2004, 22:11
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#15
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Guest
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Re: Unacceptable Speeds
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Originally Posted by Kits
As always willing to help. I would send the IP by PM to JustAnotherNoob. He has helped me on many occasions. JAN |
If this needs a local visit pm me the details and i will visit
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