Dead Box?

FireFoxx74 · 12-06-2004, 20:20

Got home about an hour ago to see that the box had frozen (image frozen on screen). Unplugged, 30-secs, replugged; now it's just stuck on the "Installing Update" screen and TUNE.

Tried the down-button trick, but to no avail. Any ideas?

I am in CO2 area.

IanGuy · 12-06-2004, 20:41

Turn box off, hold down the 'UP' button on the STB and plug the cable back in, keep it held down - this sometimes happens to me when booting up (stuck on TUNE).

This then seems to bypass this and soon you should see 'BOOT' appear. If it does then all is well

paulyoung666 · 12-06-2004, 20:43

Quote:

Originally Posted by FireFoxx74

Got home about an hour ago to see that the box had frozen (image frozen on screen). Unplugged, 30-secs, replugged; now it's just stuck on the "Installing Update" screen and TUNE.

Tried the down-button trick, but to no avail. Any ideas?

I am in CO2 area.

hi and

to the site , do you just have catv ????? , or have you lost bb as well , it sounds as though it is a signal problem to me

FireFoxx74 · 12-06-2004, 20:45

Ok..

Tried On-Up, On-Down, On-Left (As found in forums).

Goes... BOOT ... then shows the NTL boot screen... then black, and no STB dispaly.

Cable BB is fine

12-06-2004, 20:49

Quote:

Originally Posted by IanGuy

Turn box off, hold down the 'UP' button on the STB and plug the cable back in, keep it held down - this sometimes happens to me when booting up (stuck on TUNE).

This then seems to bypass this and soon you should see 'BOOT' appear. If it does then all is well

This does nothing, its just fluke if it works. Holding the down arrow in the way you describe does change the way the box boots up, but that hasn't worked in this case.

Firefox, does the box throw up an error message or just go to a black screen?
If just a black screen then check your smartcard is seated correctly.

FireFoxx74 · 12-06-2004, 20:52

If I just leave it...
STB: tune
Screen: "We are installing upgrade..."

If I press down...
STB: blank -> boot -> blank
Screen: blank -> ntlworld white screen -> blank

No error codes either way, had a look at the smartcard - no burning appearence like I've had in the past.

12-06-2004, 20:54

Quote:

Originally Posted by FireFoxx74

If I just leave it...
STB: tune
Screen: "We are installing upgrade..."

If I press down...
STB: blank -> boot -> blank
Screen: blank -> ntlworld white screen -> blank

No error codes either way, had a look at the smartcard - no burning appearence like I've had in the past.

Do channel numbers appear at all on the front of the box? If so what?

FireFoxx74 · 12-06-2004, 20:55

Nope, nothing.

12-06-2004, 21:01

Mmmm, I think the box may well be boogard then. Have you tried unplugging and leaving for 10mins to cool down?

Wheres Spiderplant? You any ideas?

FireFoxx74 · 12-06-2004, 21:02

Yeah, sounds pretty much like it's shagged, from looking at other posts.

Going to just try doemstic BBC1-CH4 through aerial and see what happens.

Thanks though, if you think of anything else, lemmie know.

spiderplant · 12-06-2004, 23:16

Quote:

Originally Posted by Proppinupthebar

Mmmm, I think the box may well be boogard then. Have you tried unplugging and leaving for 10mins to cool down?

Wheres Spiderplant? You any ideas?

In the garden, of course.

Anyway, I agree that it sounds like a boogard box. Can't think of anything else to try though. If the suggested cooldown doesn't help I'm afraid you're stuck until you can call ntl.

spiderplant · 13-06-2004, 10:40

Ok, one more idea...

Leave the STB displaying 'tune' for a few hours. It might start working and you'll get some channels. (It probably won't work, but you've got nothing to lose).

IanGuy · 13-06-2004, 19:18

Nah that's a box problem I think, call NTL and when the engineer comes I think he will replace the box after fiddling with some things and checking the levels.

Also you should keep your box well ventilated to prevent these problems in the future - never put things on top of your box! Especially if it's a 4001! These run scorching hot.