All my TV packs gone.

[crazy-trousers]

Oh sorry,was hoping for a magic sequence which would restore my packages.

[Marge]

Grrrrrrr after spending all bluddy day fixing these faults for customers I come home to find mines off and no amount of rebooting and card in-and-outing will bring them back on

[MovedGoalPosts]

Originally Posted by Debsy42

Grrrrrrr after spending all bluddy day fixing these faults for customers I come home to find mines off and no amount of rebooting and card in-and-outing will bring them back on

Oh dear, if ntl staff can't sort out their own faults, what hope is there for the rest of us mere mortals

[Marge]

Originally Posted by MovedGoalPosts

Oh dear, if ntl staff can't sort out their own faults, what hope is there for the rest of us mere mortals

i can't sort my own fault out lol, have to get someone else to do it for me

totally fed up, no kerrang channel, can't cope

[Vegeta]

Anyone got their channels back yet?

Its been almost a week

Originally Posted by Vegeta

Anyone got their channels back yet?

Its been almost a week

If you are still missing channels then phone CS. They will have to send a refresh to your card.

[Vegeta]

Originally Posted by Proppinupthebar

If you are still missing channels then phone CS. They will have to send a refresh to your card.

Yes I called them again today, this is the 4th time in 5 days, finally all channels are back and working fine.

About time too :o

Seems to be the second weekend on a run now that this has happened to customers, and NTL staff... ......What is going on?

Must be a wonder of the world to add to the other seven, because apparantly, nobody knows why people are losing their channels, all customers are told is "reboot your box".
One thing for sure though, there will not be a gap in your bill for the month, to take account of the time you have not had tv services you're paying NTL good money for.
Something very wrong I think.

[ntlrocks]

well a simple reboot shouldnt deserve for a customer to recieve a refund?.....no service is fault free any where....keep your box well ventilated on all sides.

[MovedGoalPosts]

Originally Posted by ntlrocks

well a simple reboot shouldnt deserve for a customer to recieve a refund?.....no service is fault free any where....keep your box well ventilated on all sides.

Problem is that a simple reboot is insufficient:
1) Pull the plug and switch back on (you havent tried to get behind my TV/STB/DVD/VCR/XBox/Router to know how much of a task that is fighting past the spaghetti) - zilch on the subscribed channels
2) Pull the plug, pull the STB card and wipe it, reinsert and switch on - still naff all
3) So phone CS,. Great, exercise that digit for the press xyz options 20 times and go on hold for ## minutes to repeat 2 because they don't beleieve that you have done it already then do 2 again at thier insistence BUT adding a read out the card number to CS in the process (why don't they have this and my ntl home phone number logged on their systems)

So this is not a simple reboot issue. It's an ntl messing up the system issue. That's deserving of a credit for anyone who has service out for more than a minimal time

[paulyoung666]

Originally Posted by MovedGoalPosts

Problem is that a simple reboot is insufficient:
1) Pull the plug and switch back on (you havent tried to get behind my TV/STB/DVD/VCR/XBox/Router to know how much of a task that is fighting past the spaghetti) - zilch on the subscribed channels
2) Pull the plug, pull the STB card and wipe it, reinsert and switch on - still naff all
3) So phone CS,. Great, exercise that digit for the press xyz options 20 times and go on hold for ## minutes to repeat 2 because they don't beleieve that you have done it already then do 2 again at thier insistence BUT adding a read out the card number to CS in the process (why don't they have this and my ntl home phone number logged on their systems)

So this is not a simple reboot issue. It's an ntl messing up the system issue. That's deserving of a credit for anyone who has service out for more than a minimal time

finished

[MovedGoalPosts]

Originally Posted by paulyoung666

finished

sorry if the previous post seemed a bit over the top. Maybe too many resulted in my being a tad and loosing my usual restraint now off to have a hangover

[McYorkie]

We too have fallen into the same boat of losing channels. we have two digiboxes and on one of them we have varied between having just 1 to 5 and nothing else, and then alternating with seeing just the base pack channels since last Sunday evening. Our other box upstairs is behaving normally with all channels we are subscribed to displaying properly.

The usual reboot - wipe card - power cycle "self help" fixes have been tried to no avail umpteen times this week, as has telephoning CS twice, end result is that we still have one very dodgy digibox with majority of channels missing.

I did read over on DS in a similar thread that there was an "area fault" - but surely it wouldn't take days/weeks to fix?
Anyone got any suggestions as to what we can try before asking for an engineer?

[spiderplant]

Originally Posted by McYorkie

Anyone got any suggestions as to what we can try before asking for an engineer?

Nothing. You'll need to ring ntl to get your full set of channels restored.

[McYorkie]

Originally Posted by spiderplant

Nothing. You'll need to ring ntl to get your full set of channels restored.

Thanks Spiderplant, duly rung ntl: and box rehit by CS, but also engineer booked to check everything ok, and he called last Wednesday. Explained problems with box, and his words were along the lines of that the box was heading for pace heaven, as it was one of the oldest Pace 1000A's that had been installed.

He also checked our other box and it was also a 1000A, and so we are now the owners of two newer boxes, a Pace 2000 and a 4000-N.

End result is that everythings ok now, and even interactive is faster.

Thanks to ntl: for a good job done.

P.s. sorry its taken this long to update - but I don't get that many days off during the week so postings usually few and far between!!!!