All my TV packs gone.

Vegeta · 30-05-2004, 23:09

I woke up today to find that I only had the basic channels (yes, my payments are up-to-date) so I rang ntl: and their Customer Service Centre (0800 052 2000) was not accepting calls on Sunday

Its Bank Holiday tommorow, will they be open and why did all of my suscribed channels disappear suddenly?

In my 9 years with CW/NTL I haven't had this sort of problem

30-05-2004, 23:12

Check your smartcard is seated OK. It happens on one of my office boxes occasionally. If not then unfortunately its a call to CS. Sorry.

EDIT : Also try the good old favourite of power cycling, pull power, wait 10 seconds and repower.

Marge · 30-05-2004, 23:21

Quote:

Originally Posted by Vegeta

Its Bank Holiday tommorow, will they be open

Yes, they are open tomorrow, will be open from 9am till either 5 or 6 pm

(but not for me as day off

)

31-05-2004, 10:30

vegeta, what area are you in?

Mine are gone too, will be expecting a bloody credit to the bill or the tv package goes.

Vegeta · 31-05-2004, 13:38

Quote:

Originally Posted by arcamalpha2004

vegeta, what area are you in?

Mine are gone too, will be expecting a bloody credit to the bill or the tv package goes.

Manchester

Quote:

Originally Posted by Proppinupthebar

Check your smartcard is seated OK. It happens on one of my office boxes occasionally. If not then unfortunately its a call to CS. Sorry.

EDIT : Also try the good old favourite of power cycling, pull power, wait 10 seconds and repower.

I tried both solutions and they didn't work.

Time to call CS

paulyoung666 · 31-05-2004, 15:05

Quote:

Originally Posted by arcamalpha2004

vegeta, what area are you in?

Mine are gone too, will be expecting a bloody credit to the bill or the tv package goes.

as it appears it is ntl's fault then yes you should expect / will get a credit on your bill

Vegeta · 31-05-2004, 15:09

Ok, I called CS and it seems many customers in the North-West region are affected by the same problem, missing all of their TV packs.

CS only had recorded messages stating the problem, I couldn't speak to a live person...

Mike Harrison · 31-05-2004, 22:50

I had this happen a couple of times - called CS & they re-hit the box & all came back OK.

Foo Fighter · 01-06-2004, 10:50

Happen at me mates as well, only had mtv,1,2,3,4,5 and some other junk...

came back on after a few hours tho

crazy-trousers · 01-06-2004, 17:20

Mine have gone too which is particularly annoying as I was looking forward to the England match. When I rang CS first thing this morning they assured me that full servcies would be resumed by this evening, but not a hint yet, ah well, pub again...

MovedGoalPosts · 01-06-2004, 17:46

Mine went too - found out on the Sunday evening, just as I settled down to find something other than BigBrother and other reality s***e to watch. Had to resort to the DVDs

Called CS on Monday morning, took about 10 minutes to get through, after spending a couple of minutes just working through the press 2, now 5, no 3 and so on options - not bad i suppose or perhaps I just got lucky and called before most people had got up. Nothing mentioned about a credit though, yet the box once it was resent a signal started up fine.

I suspect something happened Sunday lunchtime, cos I did notice then that cable radio, went off. The CS bod did say there was a lot of it about, implying that they were in for a worse day than normal.

The annoying thing though is you ring CS on the Sunday, which the TV screen tells you to do. You find that CS faults aren't working, which is absolutely pants for a service that should be 24/7. BUt then annoyingly get all sorts of promotional blurb for broadband, and hear that they have support, at weekends up till midnight.

If ntl can do BB support at weekends, and into the evenings, why can't they do faults support for all their services (there was a number for a total telephony failure). Surely all services are equal?

crazy-trousers · 01-06-2004, 17:55

movedgoalposts, you couldnt post the sequence on here could you? My CS at ntl manchester is rubbish

Marge · 01-06-2004, 18:07

Quote:

Originally Posted by crazy-trousers

movedgoalposts, you couldnt post the sequence on here could you? My CS at ntl manchester is rubbish

Please check your PM's

crazy-trousers · 01-06-2004, 18:22

Debsy42, sent you a PM, but I am in Ashton-under-Lyne

MovedGoalPosts · 01-06-2004, 18:22

Quote:

Originally Posted by crazy-trousers

movedgoalposts, you couldnt post the sequence on here could you? My CS at ntl manchester is rubbish

Sorry, not quite sure what you mean by sequence. If it's the numbers on the phone to get through to digital TV faults no idea - just had to suffer the voice listing it all on each menu till I got there. My numbering above was just me being a tad flippant

If its what yo do to the box. I did nothing, it was CS faults who sent a signal to the box once they knew from me what the serial number on the STB card was. Must remember to put a longer piece of wire on my phone so I can speak to CS while I'm actually pulling plugs form the wall on the STB as they expect.