NTL Phone Line Disconnection!!

[Disillusioned]

Returned home on Sat 8th of this month to find my phoneline cut off! Kind of difficult to phone CS when you have no phone . Anyway, used mobile to phone,(freephone number not a lot of use though as mobile charges call at normal rate), got through to vinnie who informed me I needed customer solutions, this department being close on a saturday!, so phone back on Monday!!

Phoned on Monday, after approx. 25 mins, customer solutions told me it was an IT error and they would get it rectified!!:o After waiting until the end of the week and hearing nothing I phoned back!!

To cut this very long & boring story short, my phone line is still disconnected (through no fault of my own I hasten to add as I pay DD a month in advance to this joke of a company), I have been told twice that an engineer will come and today I arrive home to see an engineer came while I was at work but no one has had the courtesy to inform me of this.

Anyone got any ideas how I can get this rectified sooner than the end of time? Thinking about emailing managing director of NTL:home, if it will do any good!! Very p****d off at the moment. (Not the first time NTL have caused problems in the 6 months I have been with them, Time for a change me thinks!!)

[TheBlueRaja]

You can still phone customer services if the phone line has been blocked, i.e. due to non payment of bill. IF it has been physically disconnected then thats a different matter.

[Disillusioned]

Originally Posted by theblueraja

You can still phone customer services if the phone line has been blocked, i.e. due to non payment of bill. IF it has been physically disconnected then thats a different matter.

There is no dial tone at all!! And believe me, they take the money for the bill from my account every month without fail!!

[TheBlueRaja]

Sounds unfortunate (and i bet thats no comfort), sorry but i dont know what you can do to speed things up other than phone customer services, explain that you REALLY need you phone and that your not very happy because you HAVE paid your bill.

If you play it nice (which i always find works better), there is a good chance they may send somebody out sooner for you, given that this was not your fault.

However, when i was disconnected for forgetting about a bill once, i still had dial tone, so it sounds like you either have a faulty cable or a dodgy phone. Unless it has been disconnected at a local junction box?

Either way this does not sound like what happens when the bill is not paid.

[Matuka]

Sounds more like aphysical disconnection & that may not be NTL's doing.
Have you looked at your local green box? is it still intact?

[poolking]

Originally Posted by Matuka

Sounds more like aphysical disconnection & that may not be NTL's doing.
Have you looked at your local green box? is it still intact?

If that were the case wouldn't the TV be off as well? I doubt vandals are that selective about which cables to pull.

[kingdaviduk]

I am having the same problem. Last Thursday when I got home I found the phone line dead and it has been dead ever since. I have contacted them through the ntl website and so far no response, other than just standard automatic replies.

Did you get your problem resolved yet? I would like to know how to resolve this, as so far NTL seem to be in a frame of mind to not care and alienate me.

David King

[Neil]

Originally Posted by kingdaviduk

I am having the same problem. Last Thursday when I got home I found the phone line dead and it has been dead ever since. I have contacted them through the ntl website and so far no response, other than just standard automatic replies.

Did you get your problem resolved yet? I would like to know how to resolve this, as so far NTL seem to be in a frame of mind to not care and alienate me.

David King

Hi David, & to the site.

Leaving you with no phone line is unacceptable (& probably illegal)

Have you rung ntl? Let me know your postcode via PM, & I'll put you in touch with someone who can help.

Sadly, NTL do not guarantee that the service you pay for will work all of the time, I was told this by some nasty piece of customer services, and advised to check my terms and conditions.

It was sorted eventually, but NTL are such a shambles sometimes It's rediculous.
If you want contact from NTL stop your DD, and let them try and cut off a cut off line!

[kingdaviduk]

I got an engineer to come out today, after also losing the cable TV and broadband internet on Tuesday. He found that the cable TV cable had become disconnected at both ends outside, but the phone cable was a different matter: the staff who put that in (before I moved in) joined an old cable to a new cable, and the joining connection, which is underground, has obviously broken causing a total loss of telephone connection. The worst thing though is that they cannot come to redo the cable until 29 June, so I have a further 33 days without a phone.
NTL = No Telephone Line

[paulyoung666]

Originally Posted by kingdaviduk

I got an engineer to come out today, after also losing the cable TV and broadband internet on Tuesday. He found that the cable TV cable had become disconnected at both ends outside, but the phone cable was a different matter: the staff who put that in (before I moved in) joined an old cable to a new cable, and the joining connection, which is underground, has obviously broken causing a total loss of telephone connection. The worst thing though is that they cannot come to redo the cable until 29 June, so I have a further 33 days without a phone.
NTL = No Telephone Line

= compo surely

[kingdaviduk]

Originally Posted by paulyoung666

= compo surely

Huh?

[Marge]

Originally Posted by kingdaviduk

I got an engineer to come out today, after also losing the cable TV and broadband internet on Tuesday. He found that the cable TV cable had become disconnected at both ends outside, but the phone cable was a different matter: the staff who put that in (before I moved in) joined an old cable to a new cable, and the joining connection, which is underground, has obviously broken causing a total loss of telephone connection. The worst thing though is that they cannot come to redo the cable until 29 June, so I have a further 33 days without a phone.
NTL = No Telephone Line

This sounds like a repull needs doing but waiting till 29th June is not on, please ring back through to c/s, explain that you have no telephone line and can they please request an urgent repull for an earlier date. You do need to stress (nicely) it's a telephone line repull !! This should be actioned for you as a priority

I would guess you are down south somewhere ???

[kingdaviduk]

Originally Posted by Debsy42

I would guess you are down south somewhere ???

Yes, how did you guess? I am in east London.

David

[paulyoung666]

Originally Posted by kingdaviduk

Huh?

not your fault you are without service should mean you get compensation for being without service , is that clear enough