tech support hours changing from july 1st

kronas · 21-06-2003, 17:43

just rang tech support about the email service and before i was connected i got a recorded message saying from the 1st of july tech support will only be available from the hours of 8am till 12pm

i asked the tech support person why this has to be changed

he said it was not 'viable' for them to provide 24/7 support as during the early hours there were hardly any customers wanting support

another cutback in my eyes yes its only a matter of time before the services they provide start to deteriorate to such an extent any service you currently have near fault free or 'working' will just fall apart NTL

grum1978 · 21-06-2003, 19:14

Quote:

Originally posted by kronas
just rang tech support about the email service and before i was connected i got a recorded message saying from the 1st of july tech support will only be available from the hours of 8am till 12pm

i asked the tech support person why this has to be changed

he said it was not 'viable' for them to provide 24/7 support as during the early hours there were hardly any customers wanting support

another cutback in my eyes yes its only a matter of time before the services they provide start to deteriorate to such an extent any service you currently have near fault free or 'working' will just fall apart NTL

to be fair kronas what it will do is allow more ppl to be working during the times they are open hopefully meaning the majority of ppl will get a better service.

for the record the new hours will be

8am - midnite 7 days a week from 1st July like kronas said!

Stuart W · 21-06-2003, 20:15

If there are so few calls in the small hours, how come I'm on hold for 20 mins at 2:00am??

Escapee · 21-06-2003, 20:17

Quote:

If there are so few calls in the small hours, how come I'm on hold for 20 mins at 2:00am??

Cos they have to wake up

Stu038 · 21-06-2003, 20:20

Thats cos no one ever phones at that time of the day mate....... so they've nipped out the back for a fag

paulyoung666 · 21-06-2003, 20:23

Quote:

Originally posted by kronas
just rang tech support about the email service and before i was connected i got a recorded message saying from the 1st of july tech support will only be available from the hours of 8am till 12pm

i asked the tech support person why this has to be changed

he said it was not 'viable' for them to provide 24/7 support as during the early hours there were hardly any customers wanting support

another cutback in my eyes yes its only a matter of time before the services they provide start to deteriorate to such an extent any service you currently have near fault free or 'working' will just fall apart NTL

as much as i hate to admit it , it does make sense , as long as you are going to get a better service during the other hours i cant see the problem

eh kronas

DrAwesome · 22-06-2003, 00:11

Quote:

Originally posted by kronas
from the 1st of july tech support will only be available from the hours of 8am till 12pm

i asked the tech support person why this has to be changed

he said it was not 'viable' for them to provide 24/7 support as during the early hours there were hardly any customers wanting support

In the quite periods they could answer/solve email questions/problems that customers have sent instead of queueing for 20-45 mins during peek times till it picks up again or have NTL stopped doing tech support via email?.

kronas · 22-06-2003, 00:14

Quote:

Originally posted by DrAwesome
or have NTL stopped doing tech support via email?.

last time i heard a response was non existant for some from NTL

poolking · 22-06-2003, 08:59

I suppose it beats having a tired tech support guy at 3am give you some duff information.

Not that I've experienced this myself.

Mark W · 22-06-2003, 09:38

Quote:

Originally posted by DrAwesome
In the quite periods they could answer/solve email questions/problems that customers have sent instead of queueing for 20-45 mins during peek times till it picks up again or have NTL stopped doing tech support via email?.

i can assure you we do reply to your emails - was doing it all day yesterday, so i should know

Jarandco · 22-06-2003, 09:51

Quote:

Originally posted by grum1978

8am - midnite 7 days a week from 1st July like kronas said!

at first i thought he meant 8am to midday, which i thought was a bit stupid, anyway i understand now!

dragon · 27-05-2004, 11:23

Quote:

Originally Posted by kronas

just rang tech support about the email service and before i was connected i got a recorded message saying from the 1st of july tech support will only be available from the hours of 8am till 12pm

12pm (12:00) is midday mate 12am is midnight (i think lol well my clock always goes to pm at midday!)

or 0:00 if you are 24 hours

Pritch · 27-05-2004, 11:27

Eeek! Time-warp!

ian@huth · 27-05-2004, 11:34

Quote:

Originally Posted by dragon

12pm (12:00) is midday mate 12am is midnight (i think lol well my clock always goes to pm at midday!)

or 0:00 if you are 24 hours

To be pedandtic, 12:00 noon is midday (the meridian). 12:00 am is midnight before and 12:00 pm is midnight after.

dragon · 27-05-2004, 11:56

Quote:

Originally Posted by ianathuth

To be pedandtic, 12:00 noon is midday (the meridian). 12:00 am is midnight before and 12:00 pm is midnight after.

ok im confused now LOL