You are here: Home | Forum | Cannot communicate with Smart Card
You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
My STB went wrong last week and was replaced. The new box is now throwing out this error message:
"A002 Your set top box cannot communicate with the smart card."
The side effects seem to be:
1) I can view *lots* of channels even those I don't subscribe to.
2) All encyrpted channels have a habit of crashing the box Ch5, SKY1 etc
I've cleaned the card and replaced it to no avail.
The engineering pages also show that there a a few bad blocks in the flash memory - is this normal, or have I been given a brand new borked box !
Can't phone customer support as all the systems are down - aaarrgggg.
Services: Humane elimination of all common Internet pests
Posts: 38,607
Re: Cannot communicate with Smart Card
Sky+ is going to be a lot more expensive than your NTL subscription ... if you wanted +, why did you go for NTL in the first place?
Hopefully one of our resident NTL techs will be along soon enough with some advice, seeing as you can't phone CS at the moment. However my own (entirely non-technical) suspicion is that they have given you a duff box.
I got NTL originally as I wanter a cable modem and there was no ADSL on my exchange at the time.
To be fair, NTL has been fine for the last 3 years. I'm just irritated having had three engineer visits in the last week (and having to take time off work each time).
Services: Humane elimination of all common Internet pests
Posts: 38,607
Re: Cannot communicate with Smart Card
Quote:
Originally Posted by Hodders
I got NTL originally as I wanter a cable modem and there was no ADSL on my exchange at the time.
To be fair, NTL has been fine for the last 3 years. I'm just irritated having had three engineer visits in the last week (and having to take time off work each time).
Understandable! I believe you can now take Cable Broadband without the TV service, so don't be afraid to threaten to walk if they don't seem to want to help fix your TV.
Join CF
You are here: 
