Thinking about getting rid of NTL unless this is sorted

[scrotnig]

Originally Posted by foggypicture

I think you have blown it mate! You cannot say anything against ntl: or ntl: staff on this website - they do not like it - even if it is only your opinion!

Absolute, unadulterated rubbish I'm afraid.

If people need help and I can assist....then I will assist. And I'm sure that goes for other staff posting here as well.

If you have a problem and you're in an ex-Cable & Wireless region, then feel free to ask me for assistance...PM is best. If not, there'll be someone else here who can help.

[scrotnig]

I have today seen two threads. One accusing the mods of running a site that is pro-ntl. The other accused the mods of running a site that is anti-ntl.

Proof positive that they are, in fact, getting the balance about right, methinks.

Originally Posted by Mark B

I have today seen two threads. One accusing the mods of running a site that is pro-ntl. The other accused the mods of running a site that is anti-ntl.

No wonder we feel dizzy ..

Originally Posted by Stuartbe

That is not the right way to get help on this site. The members that work for NTL post here in there own time and like the cable forum team are unpaid. They are NOT personaly responsible for your problems so do NOT take it out on them.

Well Put

c'mon guys have we lost our sense of humour?

After what the poor guy has been through he made what he felt was a whitty comment.

I work on a tech support desk and i laughed. Ok so I dont work for NTL but we all get the same problems and we all get customers that are not happy.

Look at life with a sense of humour he wasnt haveing a go at anyone thatgives their free time here, he was making a wise crack about his experiences with tech support.

I feel the same when I call sometimes and I do the same fecking job. The place I work at wouldnt exist if our standards were the same as some peoples at NTL. Yet we still get it wrong and we still laugh at ourselves when we do.


Keep up the good work and keep smiling, it costs nothing

[Charlie_Bubble]

Originally Posted by Bill C

By the way why are you spamming me in pm to join you forum. Well below the belt

Maybe you've pulled!

Originally Posted by Charlie_Bubble

Maybe you've pulled!

[Charlie_Bubble]

Originally Posted by timewarrior2001

Keep up the good work and keep smiling, it costs nothing

Unless you're Sean McGowan from the Pogues. According to the top 30 celeb mingers on Sky the other night it would cost £40k for him to have his teeth fixed up by a cosmetic surgeon!

[Tezcatlipoca]

Originally Posted by Stuartbe

to the site m8

I am afraid that you could not be more wrong !

We have no problems what so ever with users having anything against NTL. We respect there opinion. What we do have a problem with is members being insulted or belittled that do work for NTL and post in there own time.

Originally Posted by Neil

Anyone can berate ntl all they want to here-they deserve it IMHO for taking customer's money & not offering a decent service in return, but berating of the ntl staff that post here in their own free time to help customers will not be tolerated in any way/shape/form.

Now that we have establishe that, I hope youcan enjoy the site as much as the rest of us, & make a worthwhile contribution.

Very well put, guys

Originally Posted by Mark B

I have today seen two threads. One accusing the mods of running a site that is pro-ntl. The other accused the mods of running a site that is anti-ntl.

It always confuses me how some people claim we are pro-NTL while at the same time other people claim we are anti-NTL.

Proof positive that they are, in fact, getting the balance about right, methinks.

At least someone thinks so

Cheers

Originally Posted by zovat

It can be very frustrating talking to SOME of the NTL first line support people, we have all seen this time and time again.

LOL, I think that's a given, zovat.

I've had many frustrating calls to NTL, as have many people.

Of course, I have also spoken on the phone to some very helpful people at CS & TS - plus I am glad that we have so many NTL people here who are willing to give their help for free & in their own time

Originally Posted by zovat

I don't think Jamie meant to belittle those persons on this forum who give their time to help,(note the LOL at the end ) but judging from his dealings with tech support on this occasion, I can certainly understand the frustration involved.

Jamie's frustration at those he spoke to is easily understandable. And as you said earlier, hopefully he did not mean to belittle the NTL employees who post here & help people.

I hope that JamieLee2k and Debsy/MB/etc are not put off each other by this thread, & that he does manage to get the help he needs.

Originally Posted by Charlie_Bubble

Unless you're Sean McGowan from the Pogues. According to the top 30 celeb mingers on Sky the other night it would cost £40k for him to have his teeth fixed up by a cosmetic surgeon!

£40k? Is that all?!

[Richard M]

Originally Posted by foggypicture

I think you have blown it mate! You cannot say anything against ntl: or ntl: staff on this website - they do not like it - even if it is only your opinion!

Ignore this post - it's our old friend "Rippedoff".

[JamieLee2k]

Originally Posted by zovat

I don't think Jamie meant to belittle those persons on this forum who give their time to help,(note the LOL at the end ) but judging from his dealings with tech support on this occasion, I can certainly understand the frustration involved.

I am not here to have a go at anyone but to point out that I was getting passed from one person to another and it seemed like something that is so simple no-one can do, (not that I have found yet)

I have asked Debsy42 to help and she has done a great job with the resources she had in the little space of time.

I wasn't here to flame any NTL Staff, far from it, but everyone has problems and I just seem to be having more than most in a short space of time.

When I was on NTL before I had very little problems and sometimes it took about 3-4 phone calls just to get someone that could help with my problems.

My point was there are good and bad staff and some are still learning and they know very little, but give them time and they will improve.

Sorry if I offeneded anyone.

[JamieLee2k]

BTW Debsy42 was able to help me recover a previous email address for now, so If I can remember my password I will use that in the meantime, and I hope you feel better soon.

Originally Posted by JamieLee2k

I am not here to have a go at anyone but to point out that I was getting passed from one person to another and it seemed like something that is so simple no-one can do, (not that I have found yet)

I have asked Debsy42 to help and she has done a great job with the resources she had in the little space of time.

I wasn't here to flame any NTL Staff, far from it, but everyone has problems and I just seem to be having more than most in a short space of time.

When I was on NTL before I had very little problems and sometimes it took about 3-4 phone calls just to get someone that could help with my problems.

My point was there are good and bad staff and some are still learning and they know very little, but give them time and they will improve.

Sorry if I offeneded anyone.

good post JL2k, I'm not sure if you are 'damning with faint praise', a little, but it was nice of you to apologise

[Neil]

Originally Posted by Richard M

Ignore this post - it's our old friend "Rippedoff".

What a sad old bugger-leaving us $lagging us off rotten, then re-registering again just to say the same thing!

It's not the 1st time this idiot has registered either...Is it Robert Hill!?

Get a life!!

[JamieLee2k]

It's been a long time since this thread, but I was on the phone to NTL today and and I managed to do the housemove and the guy one the phone was so helpfull.

Now if this guy done it in less than 5 mins this thread would have never been started.

I managed to get my old email address and webspace back.

The problem is now I am getting soo much spam it's unreal.

2404 in 1 month and 30 days, you do the maths