Luton Telephone Problems..

cathy2907 · 11-05-2004, 17:14

Hi, I have just returned home to find out there are telephone probelms with NTL in the Luton area? I am unable to call NTL to ask, but after calling friends on there mobiles, hear they are having the same problems, does anybody know whats happening..

i need my phone !!!!

Cathy

monkeh · 11-05-2004, 21:20

i was in a pub earlier, and there was a couple of coppers there, they have no phone lines to the station !!

they was told a powersupply has failed. !! no backups ? suppose NTL sold them to pay for their staff's wages ?

Seems to be spread across bedfordshire

gooner4life · 11-05-2004, 21:29

The Luton Switch had planned maintenance work carried out over night last night, due to a problem which arose during the works the lines have been down since 2.30am they were off all day and we were being told within an hour they would be back up, we could call out as long as it was beyond the luton switch which affects lots of herts and beds as well.

Please accept our appologies for this fault and rest assured that our engineers are working on a resolution as we speak.

Hopefully the fault will be rectified by tomorrow morning if not then its another very stressful and busy day for us at NTL tomorrow and for our customers!

Im sorry that is all I know at the moment when if worst comes to worst and they arent back on by tomorrow i will try and find out more when i get into work and post here

thanks for your patience.

**EDIT** Its a fault with the switch not the power supplys we have even got Marconi engineers working on this as well, although yes it would appear the Luton police do indeed use NTL as a line provider.

dilli-theclaw · 11-05-2004, 21:40

Would this affect ex ntl phone lines?

Only asking as i've not been able to dial into my house all day - I live in sandy in bedfordshire....

I can dial out ok.

BT are supposed to be looking into it.

gooner4life · 11-05-2004, 21:41

It shouldnt do to be honest dilligaf because if you ported your number it now doesnt exist on ntl's switch it will be on BT's switch, what happens when you try dialling into it?

Stuartbe · 11-05-2004, 21:45

Down here to

Nice one ntl

dilli-theclaw · 11-05-2004, 21:45

Quote:

Originally Posted by gooner4life

It shouldnt do to be honest dilligaf because if you ported your number it now doesnt exist on ntl's switch it will be on BT's switch, what happens when you try dialling into it?

'You are dialing an incorrect number'

gooner4life · 11-05-2004, 21:49

Quote:

Originally Posted by dilligaf1701

'You are dialing an incorrect number'

If it was the same problem you would have got an NU Tone (dead tone) or nothing at all to be honest but I couldnt rule it out completely from here!

Id chase BT up on it personally it sounds like your number has dropped off of there switch, try dialling your mobile from your landline and see what number is displayed, id hazard a guess that it isnt the number ntl ported.

gooner4life · 11-05-2004, 21:52

Quote:

Originally Posted by Stuartbe

Down here to

Nice one ntl

Its not NTL's fault entirely, equipment has failed, and no doubt people will call through and scream at us guys on the end of the phone when the lines become live again, but it isnt our fault either

I know the majority of the people in my office are affected by it as well as the majority of them live in Luton.

dilli-theclaw · 11-05-2004, 21:54

Quote:

Originally Posted by gooner4life

If it was the same problem you would have got an NU Tone (dead tone) or nothing at all to be honest but I couldnt rule it out completely from here!

Id chase BT up on it personally it sounds like your number has dropped off of there switch, try dialling your mobile from your landline and see what number is displayed, id hazard a guess that it isnt the number ntl ported.

BT have just called me to say that they will be sorting it shortly.

When I dial out it comes up with the correct number.

Thanks for the help people

(and those who helped via pm too

)

Marge · 11-05-2004, 21:54

We had loads of misrouted calls today from poor Luton folk trying to find out what was happening

gooner4life · 11-05-2004, 22:05

Dilligaf did they say what was wrong?

dilli-theclaw · 11-05-2004, 22:07

Quote:

Originally Posted by gooner4life

Dilligaf did they say what was wrong?

Nope the missus didn't ask and they didn't offer any information

If they call again (they are supposed to tell us when it's fixed) I'll post what they said here. If they tell us that is

**Paul** · 11-05-2004, 22:15

If they have Marconi engineers working on it as well as their own (and it's been down all day) then it must be a pretty major failure.

I have added Luton to the tread title to make it easier for affected people to see it.

timmyf2371 · 11-05-2004, 22:53

With regards to the BT line situation...

When a number is ported, it still remains on the ntl switch and is basically diverted to the BT Switch which then processes the request and forwards it to the correct circuits.

All number porting really is, is an advanced form of call divert.

Some of the customer service calls from customers serviced by the Luton Call Centre were diverted to Glasgow today - around 1,200 calls - and some were diverted elsewhere I believe.

Fingers crossed ntl get the switch up and running as soon as possible for the benefit of all customers affected.