O2 - This is funny!

[Chimaera]

Originally Posted by yesman

Can anyone recommend a better service provider ?

Erm - yes - ANYONE!!!
Other than O2 that is

[Chris W]

i had a conversation that went a bit like this:

me: i am going on holiday for a couple of weeks and i need to know what my bill is so far this month so there will be money in the account to pay it while i am away. I have tried the website but there is a message saying it is under maintance.
o2: to check your bill view our website, if you are having problems with your password i can reset it.
me: no, my password is fine, but the online bill section is saying it is under maintenance.
o2: oh is it? that must be your ISP's fault.
me: urm... i work for my isp. it isn't. I have also tried from a different isp. Anyway, i phoned up because i wanted to know my bill. Can you tell me.
o2: no sorry they are doing maintenance on your billing system at the moment sir.
me: *hung up before i said someone i would regret.*

and all of that was charged at 50p per minute

Originally Posted by monkeybreath

i had a conversation that went a bit like this:

me: i am going on holiday for a couple of weeks and i need to know what my bill is so far this month so there will be money in the account to pay it while i am away. I have tried the website but there is a message saying it is under maintance.
o2: to check your bill view our website, if you are having problems with your password i can reset it.
me: no, my password is fine, but the online bill section is saying it is under maintenance.
o2: oh is it? that must be your ISP's fault.
me: urm... i work for my isp. it isn't. I have also tried from a different isp. Anyway, i phoned up because i wanted to know my bill. Can you tell me.
o2: no sorry they are doing maintenance on your billing system at the moment sir.
me: *hung up before i said someone i would regret.*

and all of that was charged at 50p per minute

I am seriously thinking of moving over to another provider, I have been looking at BT Mobile, not sure if that is a smart move or not, as O2 used to be BT Mobile previously, I think ?

Originally Posted by Chimaera

Erm - yes - ANYONE!!!
Other than O2 that is

Glad I am not the only one then Chim, maybe Russ could start a site about em

[Chris W]

Originally Posted by yesman

I am seriously thinking of moving over to another provider, I have been looking at BT Mobile, not sure if that is a smart move or not, as O2 used to be BT Mobile previously, I think ?

IIRC it was Cellnet, who were then taken over by BT and became BTcellnet, and Genie, that became BTgenie then, o2.

I think BTmobile is seperate. I think BTcellnet had to be seperated from BT because of the problems BT had about being a monopoly.

MB

[Xaccers]

haven't singlepoint bought a load of customer accounts from O2 like they did with voda?

[andrew_wallasey]

I like T-Mobile.

Originally Posted by monkeybreath

IIRC it was Cellnet, who were then taken over by BT and became BTcellnet, and Genie, that became BTgenie then, o2.

I think BTmobile is seperate. I think BTcellnet had to be seperated from BT because of the problems BT had about being a monopoly.

MB

Ah yes, I stand corrected, well done MB

[Richard M]

T-Mobile.

[Chris W]

Originally Posted by Richard M

T-Mobile.

I used to have a one2one (as it was then) PAYG, but it got rid of it on the grounds that i had turned 18 and could get a contract, and that the network coverage at my old house was rubbish... according to their postcode check it was moderate, but i had to put my phone on my bedroom window sill to get any signal at all.

To be honest, the contact i have got with o2 is unbeatable:
£20 per month
500 minutes off peak to o2 or landlines
50 minutes off peak to any network
500 texts
500 miutes wap
free phone upgrade every 12months.

unfortunately o2's customer service is shocking, but until i can find an equivalent contact with another provide i will stick with the one that i have got.

MB

[Tezcatlipoca]

Originally Posted by monkeybreath

unfortunately o2's customer service is shocking, but until i can find an equivalent contact with another provide i will stick with the one that i have got.

MB

Same here. The O2 tarrifs are *very* good (especially the online ones). It's just the problem is that the CS can be appalling.

[zoombini]

My wife has an O2 PAYG phone that was originally from QVC on a free landline number deal.
She can make the £15 topup last 12 months on it, calling her mum every day fro free & O2 say nothing about it.

Now thats a deal that is hard to beat

Perhaps some of the O2 CS are Ex NTl CS ??

[SOSAGES]

<--- Not had any issues with o2 been with them just over a year - but to be fair i imagine they are crap but so is every other company that gets to a certain size

[andrew_wallasey]

I would have agreed about one2one's coverage because it really did used to be awful but now I don't seem to have the same problems in my area.

[Bifta]

Originally Posted by monkeybreath

I used to have a one2one (as it was then) PAYG, but it got rid of it on the grounds that i had turned 18 and could get a contract, and that the network coverage at my old house was rubbish... according to their postcode check it was moderate, but i had to put my phone on my bedroom window sill to get any signal at all.

To be honest, the contact i have got with o2 is unbeatable:
£20 per month
500 minutes off peak to o2 or landlines
50 minutes off peak to any network
500 texts
500 miutes wap
free phone upgrade every 12months.

unfortunately o2's customer service is shocking, but until i can find an equivalent contact with another provide i will stick with the one that i have got.

MB

Be careful with "free phone upgrades", I used to pay Singlepoint (who are without a doubt worse than O2 admittedly) extra on top of my line rental + calls for the "phone for life" plan, which I was assured guaranteed me a handset upgrade every year, come the end of the first year I phone singlepoint and was told "The only free upgrade we can offer you is a Nokia 3310" ... I don't know about anyone else but I don't see a 3310 as an upgrade from a T100, I ended up buying a new T610 from them .. and paying off my contract early, robbing b*stards.