O2 - This is funny!

[andrew_wallasey]

o2 are the worse company i have ever had to deal with in my life.

I cancelled my contract back in March with them and they cancelled the direct debit. They owed me some money because they charged me for line rental after the phone had been disconnection. So I was sent the credit today but the credit somehow ended up costing me money because they charged me £2.50 because the direct debit was not active anymore. Surely this is their fault for cancelling it?

Idiots... So I phoned up and they were like you have to pay... yer rite im not paying this :lol:

I'm thinking of sending this into the sun

[Ramrod]

Originally Posted by andrew_wallasey

I'm thinking of sending this into the sun

Do it

[andrew_wallasey]

bill uploaded now

[Chris W]

I could tell you some stories about o2 as well... but i haven't got my hat on today so i will save that for another day!

MB

[Chimaera]

Yep - me too - they seem generally disinterested in any sort of customer service - and some of their staff are downright rude on the phone!

[andrew_wallasey]

Monkeybreath,

I just can not even begin to understnad how they work as a company.

[Tezcatlipoca]

Originally Posted by monkeybreath

I could tell you some stories about o2 as well... but i haven't got my hat on today so i will save that for another day!

MB

LOL, here's one from me, then:

Here's the link to the post about normal O2 (no point re-posting it): http://www.cableforum.co.uk/board/sh...9&postcount=32

EDIT:

And O2 Online....useless. Lots of problems trying to cancel my old account with them.

[andrew_wallasey]

They mess up things and charge me 50p a minute for the privilege of discussing their ****ups

[Paul K]

O2 suck, nuff said
Took them ages to sort my sim card out as they forgot to enable certain services, I spent 45 mins on the phone in a queue to get through to CS who then told me I had to phone someone else who (when I got through to them 2 days later) told me to ring the first number again
Now my phone is playing up, keeps dropping off the network, works when it wants to, switches off etc and do O2 answer emails? Do they answer the phones quickly?.......
Sorry was laughing hysterically there
The answer is nope

[Shaun]

The comment on the right hand side just sums it up for me, "We told you the price for the Nokia Car installation kit of £129.99 included the fitting cost. Unfortunately didn't."

[andrew_wallasey]

I have switched over to T-Mobile now and have not had any problems yet touch wood.

[andrew_wallasey]

Originally Posted by dellwear

The comment on the right hand side just sums it up for me, "We told you the price for the Nokia Car installation kit of £129.99 included the fitting cost. Unfortunately didn't."

LMAO!!!!! I did'nt notice that... just a small minor error o2 are just so crap.

[Tezcatlipoca]

Originally Posted by Paul

do O2 answer emails?

The answer is nope

I have to disagree with that bit

They *do* sometimes answer emails.....



....But only after a week or more, with a crappy standard reply saying "we think your problem is this..." when it most clearly isn't!

Agh. Terrible.

[andrew_wallasey]

The only guy which ever replied to my emails was a guy called Tommy Farmer and when I phoned up C/S they said they had never heard of him.

I had a run in with O2 last week, this is how the telephone conversation went.

Me: I am phoning to ask why you have cut me off.
O2: Because there is an outstanding amount of £84.41 showing on your account
Me: But I paid it last week, does it show up on your computer having been paid?
O2: Yes it does
Me: Then why have you cut me off ?
O2: It will be back on in half an hour sir
Me: That isn't what I asked, why did you cut me off?
O2: Goodbye

Gits

Can anyone recommend a better service provider ?