Recent Spell of problems - Page 2

andrew_wallasey · 30-04-2004, 22:29

Quote:

Originally Posted by Proppinupthebar

The boxes are fine. Read the forums, some people would kill for 2000 boxes and hate 4000's (which are the equivelent of 4010's on Langley).
There are fans of each box, the branding is just that, branding.

My personal experiance of these 1000 boxes is they are crap I have had 3 now and they have all had problems. This is probably because I am about 5th user of the box.

Graham M · 01-05-2004, 01:34

I had so much trouble with the Pace 4000. Downgraded to a 1000 and have had no problems since.

andrew_wallasey · 01-05-2004, 08:47

The reason some people might have problems with the 4000 is because of the extra power it needs but I am actually having difficulty with the software on these boxes. Anyone know anything about a faulty batch of 1000's?

andrew_wallasey · 01-05-2004, 11:25

Just spoke to the technial dept and they are going to come out on Tuesday. So if anyone could pull any strings to make sure they come and fit two new RG11 cables, a new STB, a new drop box and some riser guard. I will be most happy

lol.

andrew_wallasey · 05-05-2004, 11:41

Hi,

Just to update you all. The engineer came out yesterday and said that the installation was terrible and we are having a crew out tomorrow morning to install an RG11 cable. Could someone please advice me the signal difference between RG6 and RG11 and if we will need 1 or 2 RG11 feeds.

We are >100m from the CAB and have:

1x Telephone Line / 3 STB's / 1 SACM

We have VERY low signal on 1 of the current RG6 feeds (two way splitter) 1 SACM and 1 STB. The signal is not as bad on the other RG6 feed but there is still problems with the quality of picture on the other two STB.

Stuartbe · 05-05-2004, 11:46

Lets hope they get your problem sorted out once and for all. Make sure you keep us updated

andrew_wallasey · 05-05-2004, 12:53

Will do but if anyone can help me with my above questions id be most grateful!

Thanks,

Andrew

altis · 05-05-2004, 14:10

RG11 is fatter and has less attenuation than RG6 - details here (under coaxial cables):
http://bwcecom.belden.com/catalog/techinfo/techinfo.htm

andrew_wallasey · 05-05-2004, 14:44

altis, do you think I will need two runs of RG11 or just 1? going on the details above?

altis · 05-05-2004, 14:50

Haven't a clue mate. But I would guess that it's not necessary to run two. You'll need a 4-way splitter for all that lot which will introduce 6dB of loss but the installer should have plenty of taps to play with in the cabinet to compensate for this.

jeffbodkin · 05-05-2004, 15:32

The service guys can fit what we call an HDU and it is a 4way powered signal booster that is fitted in the omni box outside the house so there is no signal loss everytime the signal is split, ie: losing 3.5dB through every split. This is a common problem which installers never address. More often than not they just disconnect another box to get the SACM working. With an rg11 you should gain about 5-6 dB over an 100m drop at 746mhz

andrew_wallasey · 06-05-2004, 14:45

Hi,

They came out this morning and fitted an RG11 and an RG6. The RG11 is split 3 ways (2x STB, 1x SACM) and the RG6 is on a barrel (1x STB). They said the installation was a joke and almost every connection wasnt right. So we now have excellent signal in the house on all items so im pleased about that

Top marks to the people which came out !!!

Unfortunately they did not have a spare STB on the van to exchange the 1000 im having problems with but they had a look and it says "tuning parameters corrupt" in the box logs. Does anyone know anything about this error, and if/how it can be got round? The box tends to freeze a lot.

Neil · 06-05-2004, 14:55

Quote:

Originally Posted by andrew_wallasey

Unfortunately they did not have a spare STB on the van to exchange the 1000 im having problems with but they had a look and it says "tuning parameters corrupt" in the box logs. Does anyone know anything about this error, and if/how it can be got round? The box tends to freeze a lot.

http://homepage.ntlworld.com/robin.d....html#pacediag

HTH.

andrew_wallasey · 06-05-2004, 17:27

Neil thanks for that... I have seen the error on that screen but it doesnt explain what it means? unless im being blind.

BBKing · 06-05-2004, 22:55

Firstly thanks for your patience, it's nice to read a well-written comprehensive explanation of problems. Installations gone bad is something we're very interested in.

If you can drop me a PM with any of your details on it (any of the STB MAC addresses or IP addresses or smart card numbers) I can check them remotely. I'll be able to see which one's the 1000 quite easily.

Quote:

Perhaps ntl should do what ITV Digital did and issue stickers to to customers so they can place the ntl logo on top of the old C&W one

They do, a friend of the missus came round the other night and is an ex-CWC area ntl customer with an 2000 STB (I checked it for him remotely) and it has an ntl sticker on it.