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To check the QOS of the STB you should be able to use the remote control. I'm not too sure about different models of STB but on mine if you press Page Up, Page Down and then the blue key it will take you into the User Information screen and on page 3 is the QOS level.
Check Return Power..........If its 57db or below then is probably ok but if it's above 57db then the modem could be knocking off intermitanly.............(Due to network fluctuations)
To get into the engineers screen:
Re-boot the STB by:
either: power off and on again;
or: press OK, Left, TV on the front of the STB.
As the STB re-boots, hold down the Up & Down buttons on the STB.
Browse through the pages by using the Left & Right buttons on the remote or STB.
Pressing any key other than Left or Right might damage your STB configuration.
Gis your IP address and I'll have a looksie at it.
PEM can vouch you're pretty safe to do this
Chrysalis, there's NO NEED to send an engineer out to the uBR itself, if this were necessary he'd almost certainly be offline not just suffering impaired service.
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