NTL not taking Cable Modems back

[Racingdick]

Nope cos the modems are associated to the registered customer at the time of registration. If the cust has to have a new replacement modem the mac is reregistered on the system, this is usually done by the engineer.

Basically its pointless buyin another CM

[Chris W]

Originally Posted by jtwn

Would getting another modem (off ebay for instance) then try register the mac address with ntl make it work?

the only modems that are allowed on ntl's network are:
3com CMX
3com Tailfin
Motorolla SB3100
Motorolla SB4100
Terayon Terajet 210
ntl home 100
ntl home 120
ntl home 200

If you got your own modem, you could replace the one that ntl have given you with this, but tbh i am not sure if there is much point in doing this. You will have to phone tsb for them to replace the mac address on the system. So IMO more hassle than it is worth.

Jtwn, why would you want to buy a modem from ebay when ntl give you one for free?

[paulyoung666]

Originally Posted by jtwn

Would getting another modem (off ebay for instance) then try register the mac address with ntl make it work?

why

[td444]

Originally Posted by monkeybreath

the only modems that are allowed on ntl's network are:
3com CMX
3com Tailfin
Motorolla SB3100
Motorolla SB4100
Terayon Terajet 210
ntl home 100
ntl home 120
ntl home 200

If you got your own modem, you could replace the one that ntl have given you with this, but tbh i am not sure if there is much point in doing this. You will have to phone tsb for them to replace the mac address on the system. So IMO more hassle than it is worth.

Jtwn, why would you want to buy a modem from ebay when ntl give you one for free?

On the Motorola SB4100's you can pick your own upstream - useful when your area has become inbalanced with a day of 2's rebalancing.

Originally Posted by Racingdick

Each modem has a unique mac number. NTL control what mac address's are allowed on the network. No acount no mac address on the network

Yes I know that - the question was how would it stop them being used on another network.

[Chris W]

Originally Posted by Pem

Yes I know that - the question was how would it stop them being used on another network.

AFAIK the only reason would be if another network only allowed particular models on their network. I can't see any reason why a SB modem that had been used on ntl couldn't be used on TW....

[georgepomone]

Hi All,
I remember that BT took their phone back through the post in a Jiffy bag. Surely that would be cost effective.Anything like that would be better than all this gear going astray.I have a set top box here that they swopped over and forgot to take and can't be bothered to pick up.
George.

[slimshady]

Not trying to give anyone ideas but will the ambit modem work on other cable modem networks in other countries like the US? etc... Suppose the Langley Platform ones would but the Bromley ones would only work in Europe?

Just a thought

[nate]

Originally Posted by slimshady

Not trying to give anyone ideas but will the ambit modem work on other cable modem networks in other countries like the US? etc... Suppose the Langley Platform ones would but the Bromley ones would only work in Europe?

As long as the providers network was compatible with the modem, and it was allowed.

All NTL modems are DOCSIS, if the other provider supported this, it would most likely work (on the other hand, they may only support EuroDOCSIS).

[ian@huth]

Originally Posted by nate

As long as the providers network was compatible with the modem, and it was allowed.

All NTL modems are DOCSIS, if the other provider supported this, it would most likely work (on the other hand, they may only support EuroDOCSIS).

NTL 120 & 200 modems support both DOCSIS and EuroDOCSIS.

[funhat]

Originally Posted by georgepomone

Hi All,
I remember that BT took their phone back through the post in a Jiffy bag. Surely that would be cost effective.Anything like that would be better than all this gear going astray.I have a set top box here that they swopped over and forgot to take and can't be bothered to pick up.
George.

The reason NTL don't take the cable modems back is because the cost of recovery, testing/reconditioning would far outweight the £20 cost of the modem itself. It's cost effective, even if it doesn't seem that way at first..

The digi STB's are expensive and usually are recovered, to replace them it costs £215 or so

[slimshady]

NTL have left me with an Analogue STB and Cable Modem that belonged to the previous resident of the house (who is a mate of mine)...so what am I to do with these..?

If I request, will ntl write me a letter to state that I am able to dispose of these and that they won't go chasing my mate for the money to replace them?

[Neil]

Originally Posted by slimshady

NTL have left me with an Analogue STB and Cable Modem that belonged to the previous resident of the house (who is a mate of mine)...so what am I to do with these..?

If I request, will ntl write me a letter to state that I am able to dispose of these and that they won't go chasing my mate for the money to replace them?

According to ntl's Ts & Cs, your friend is liable for any costs to return them.

[Graham F]

neil to be honest ntl don't give a hoot abt CM's and analogue boxes and haven't done for the last 2 years!!

[Derek]

Originally Posted by slimshady

If I request, will ntl write me a letter to state that I am able to dispose of these and that they won't go chasing my mate for the money to replace them?

We won't write a letter but will happily confirm it over the phone and note it on your friends account in case of any problems.

Like Scooby says we haven't recovered these pieces of equipment in some time now.