How can i sort this out??

[orangebird]

Originally Posted by Neil

But that goes back to what I was saying earlier about ntl being inconsistent-this user says he/she signed nothing, so ntl & their 'you have to do this' lark becomes a farce.

FWIW-When I had the associates discount, I didn't sign one single form, & my services did just get 'switched on'.

That's because you already had ntl services. In your case, it's just a change of tariff, not a new contract. The same will apply to activist3. If he had the services before the associate deal, he would've at least signed a dd mandate or payed a bill....

[SMHarman]

Originally Posted by Neil

But that goes back to what I was saying earlier about ntl being inconsistent-this user says he/she signed nothing, so ntl & their 'you have to do this' lark becomes a farce.

FWIW-When I had the associates discount, I didn't sign one single form, & my services did just get 'switched on'.

Was it part of your contract of employment? The discount offers must have been mentioned in it and how the discount ends with your employment.

You signed your contract of employment.

[Neil]

Originally Posted by SMHarman

Was it part of your contract of employment? The discount offers must have been mentioned in it and how the discount ends with your employment.

You signed your contract of employment.

I never worked for ntl per se.

We received the discounted services (same as employees) for running NTHW.com, but I still din't sign anything etc.

The same would applied as if a customer that had ntl services started to work for ntl-they would just adjust the bill accordingly-they are not capable of doing the professional approach & preparing a proper contract etc.

[orangebird]

Originally Posted by Neil

I never worked for ntl per se.

We received the discounted services (same as employees) for running NTHW.com, but I still din't sign anything etc.

The same would applied as if a customer that had ntl services started to work for ntl-they would just adjust the bill accordingly-they are not capable of doing the professional approach & preparing a proper contract etc.

Why would they have to raise a new contract? The t&c's don't chnage, just the price...

[Neil]

Originally Posted by orangebird

Why would they have to raise a new contract? The t&c's don't chnage, just the price...

You don't think that someone doing work for ntl should have a contract??

[orangebird]

Originally Posted by Neil

You don't think that someone doing work for ntl should have a contract??

I was referring to contract of ntl services, not employment....

[Neil]

Ok-either way I'm confused.

Bottom line is that it would appear that ntl have behaved abysmally in this instance, & for that alone they should waive any contractual obligations (for the services )

[orangebird]

Originally Posted by Neil

Ok-either way I'm confused.

Bottom line is that it would appear that ntl have behaved abysmally in this instance, & for that alone they should waive any contractual obligations (for the services )

If the service is abysmal, then yes.

[Neil]

Originally Posted by orangebird

If the service is abysmal, then yes.

Originally Posted by Activist3

I have had three engineers out and have to reboot my box about 7 or 8 times a day.

That's poor for starters

Originally Posted by Activist3

The aerial at the back (the one in the black rectangle box) keeps falling out causing me to have to move everything from around the tv to push the bloody thing back in. This is driving me absolutly bananas. After it has crashed today for the 8th time i have decided enough is enough and i want rid.

So is that.

Originally Posted by Activist3

The woman on the end of the phone said she wasnt prepared to discuss it any further, so i asked to speak to a supervisor at which point she said no and hung up.

And as for that.....

Originally Posted by Activist3

A new thing today is that every 30minutes or so it says your set box has developed a problem click on fix to sort, it then loses all the channels and asks me to switch off at the mains.

Hardly good service is it?

[orangebird]

Originally Posted by Neil

That's poor for starters


So is that.



And as for that.....



Hardly good service is it?

No it's not. I'm wondering why a replacement box was not given.... ?

[Neil]

Originally Posted by orangebird

No it's not. I'm wondering why a replacement box was not given.... ?

Same reason as other customers who have to come here to get their problems solved-inefficiency.

[orangebird]

Originally Posted by Neil

Same reason as other customers who have to come here to get their problems solved-inefficiency.

Activist3 was asked earlier in the thread whether he asked for a replacement box/or whether one was offered and he hasn't replied to that yet....

[Neil]

Originally Posted by orangebird

Activist3 was asked earlier in the thread whether he asked for a replacement box/or whether one was offered and he hasn't replied to that yet....

I hear you OB, but based on the way they have treated him thus far (& my own knowledge/experience of ntl), I will bet money that it wasn't offered for him to turn down......

[andygrif]

Originally Posted by Neil

But that goes back to what I was saying earlier about ntl being inconsistent-this user says he/she signed nothing, so ntl & their 'you have to do this' lark becomes a farce.

FWIW-When I had the associates discount, I didn't sign one single form, & my services did just get 'switched on'.

When it comes to things like supply of services (not employment) I seem to remember that there is 'implied contract' meaning that by taking the service for a reasonable length of time, then you are in agreement with the terms and conditions. I might be wrong on this, and I agree it would not look very good, for example, if a company took you to court for never paying for their service, but could not produce a signed contract.

[Neil]

Originally Posted by andygrif

When it comes to things like supply of services (not employment) I seem to remember that there is 'implied contract' meaning that by taking the service for a reasonable length of time, then you are in agreement with the terms and conditions. I might be wrong on this, and I agree it would not look very good, for example, if a company took you to court for never paying for their service, but could not produce a signed contract.

I think you're right Andy-I think that they feel that your 'taking' of the service is your accepptance of the Ts & Cs.