[merged] Price increase

[Neil]

Originally Posted by Stuartbe

Pardon - Did not hear that to well

How many more times... Perhaps we should buy the domain " ntlarenotsendingtherestafftoindia.com " and point to the server ?

Don't you mean www.ntlarenotswitchingtoindiancallcentresyet.com ?

I don't personally think that will happen, but I would put nothing past the decision makers at ntl anymore.....

[N00N00]

Sorry but NTL are bound to switch jobs to India.

I'm no expert but it usually starts with telesales staff, then you find they extend call center opening hours with the nightshift being run from India.

Then, if the Indian shift can do some sort of almost half way decent job of things, the Indian operation expands. Before you know it NTL are accidently left with too many staff and thousands of people are left without a job (unless they want to commute/relocate with an 80% drop in salary)

I reckon it is companies that are the lowest of the low who do these things first. NTL aren't quite that bad, but they are pretty damn devious so it can't be too far off.

[Florence]

Originally Posted by N00N00

Sorry but NTL are bound to switch jobs to India.

I'm no expert but it usually starts with telesales staff, then you find they extend call center opening hours with the nightshift being run from India.

Then, if the Indian shift can do some sort of almost half way decent job of things, the Indian operation expands. Before you know it NTL are accidently left with too many staff and thousands of people are left without a job (unless they want to commute/relocate with an 80% drop in salary)

I reckon it is companies that are the lowest of the low who do these things first. NTL aren't quite that bad, but they are pretty damn devious so it can't be too far off.

I will repeat what I have already said to my bank I don't want my details ever being allowed to be seen in india. they have shown their true colours by taking a years pay as a bribe to give out credit card details..... I have also said If my card details are ever used in fraud and it shows its through a Indian call center then I will be reporting the company for failure to make sure my details are secure with the DPA.

[td444]

http://www.yourjobisgoingtoindia.com/

Keep an eye for NTL there :P

[Hell's Child]

Sorry but NTL are bound to switch jobs to India.

I'm no expert but it usually starts with telesales staff, then you find they extend call center opening hours with the nightshift being run from India

Telesales in the north are recruiting approx 40 staff for the new manchester "super centre". Why would they do this if they were planning on moving to india?
Why would a communications company, with it's own network move jobs to another country where it would have to pay to get the calls routed to britain using another providers lines? Economically, although wages are cheaper in india etc the cost of running the centre is more expensive overall because of the fact ntl would have to pay another carrier to transfer the calls to the UK which far outweighs the benifit that would be seen with cheaper staff costs.

The company is trying to steamilne, and although I have sympathy for those that have/will loose their jobs (and yes I have friends that have been given their 90 days) it should free up cash which means more investment in technology/better investment and an overall better service for the people that pay our wages.. i.e the customer.
From a customer point of view one of the major probs was being transfred from NW to NE, then to London etc, with 3 major centres that will stop, it will also mean it is more cost effective and easier to impliment changes to the centre technology (ie systems) which, yes, are outdated and need improving. All of this to me makes it look as though, for the customer at least, theses changes are good.

[Enterian]

Originally Posted by td444

http://www.yourjobisgoingtoindia.com/

Keep an eye for NTL there :P

My company's already there!

[ian@huth]

Originally Posted by Hell's Child

Telesales in the north are recruiting approx 40 staff for the new manchester "super centre". Why would they do this if they were planning on moving to india?
Why would a communications company, with it's own network move jobs to another country where it would have to pay to get the calls routed to britain using another providers lines? Economically, although wages are cheaper in india etc the cost of running the centre is more expensive overall because of the fact ntl would have to pay another carrier to transfer the calls to the UK which far outweighs the benifit that would be seen with cheaper staff costs.

The company is trying to steamilne, and although I have sympathy for those that have/will loose their jobs (and yes I have friends that have been given their 90 days) it should free up cash which means more investment in technology/better investment and an overall better service for the people that pay our wages.. i.e the customer.
From a customer point of view one of the major probs was being transfred from NW to NE, then to London etc, with 3 major centres that will stop, it will also mean it is more cost effective and easier to impliment changes to the centre technology (ie systems) which, yes, are outdated and need improving. All of this to me makes it look as though, for the customer at least, theses changes are good.

I seem to recollect that NTL have on numerous occasions advertised for staff in areas where they have shortly after announced job losses.

If you think that NTL will not move jobs to India because of the cost of calls from there to the UK then surely the same principle would apply to NTL Freedom having call centres there. Why did they do this if it is more costly than using call centres based on their own network?

[bob_builder]

Originally Posted by ianathuth

If you think that NTL will not move jobs to India because of the cost of calls from there to the UK then surely the same principle would apply to NTL Freedom having call centres there. Why did they do this if it is more costly than using call centres based on their own network?

Because NTL Freedom is off-net?

[Hell's Child]

Originally Posted by ianathuth

I seem to recollect that NTL have on numerous occasions advertised for staff in areas where they have shortly after announced job losses.

If you think that NTL will not move jobs to India because of the cost of calls from there to the UK then surely the same principle would apply to NTL Freedom having call centres there. Why did they do this if it is more costly than using call centres based on their own network?

As said in the above post, freedom is off net, and therefore involves making calls to people who are not within the ntl network. So, as far as the company is concerned it makes sense (an no I am not condoning it) to use where is cheaper. I am saying for On-net, I.e people in the ntl cabled areas it is more cost effecive to call from this country, when calling off-net is is more cost effective to call from india.

My manager is the person dealin with recruitment and we are genuinley taking on anoth 40+ staff, it is not a gimmick. The staff in other sales teams (I am being specific as that is what I was talking about), in other areas were offered the chance to move here, however I can understand them declining to move 200+ miles from some areas to come here.

[badnbusy]

As expected, this morning I received the official letter from ntl, stating that the 1mb package is rising to £37.99.

Am i now within my rights to ring up and cancel? (giving 30 days notice of course)

Or do I have to wait until it's gone up a month?

[MovedGoalPosts]

You can cancel now, in fact the right of your notice to cancel only lasts from the time you get the notice of the increase, If I have read the T&Cs correctly.

20. Cancellation Rights

You may cancel the Services without penalty in the following circumstances:-

(i) if We increase our Charges You may cancel those Services in respect of which the Charges have increased by giving Us one month's notice in writing within 30 days of the earlier of:

(a) such price increase being notified to You under Condition 6.2; or

[Graham F]

No, you are now within yuor rights AFAIK

[Steve H]

Yep, You can cancel - Someone I know online just cancelled after receiving the same notice

[etccarmageddon]

it's a shame really - a company shouldnt be driving it's customers away like this.

[Russ]

How much was 1mb?