NTL not taking Cable Modems back

Originally Posted by DrAwesome

Although NTL dont collect the un-used cable modems & stb's you are still liable if they get damaged.

Clearly not Dr, when an ex-customer is being told to do with it what he wants with the CM by an ntl CSR.

[GazzaB]

In the Nottingham region we only collect digital STB's. Cable modems and analogue STB's are left for the customer to either store away or dispose of. I am told that the Ntl home modems cost about £10 each which seems really cheap!

[Derek]

Originally Posted by ianathuth

I would be dubious about being told that modems are not collected and you can do with them as you wish. I have seen customers posting that they have been told the same about STBs which they do want back.

I think I might have been the CSR he was speaking to.

STB's are still returned but now the modems are no longer picked up. If the customer is having an engineer visit or returning the STB we would take the modem but we wouldn't schedule a pickup for a modem or analogue convertor any longer.

[DrAwesome]

Originally Posted by GazzaB

I am told that the Ntl home modems cost about £10 each which seems really cheap!

£10 soon add up to quite a total (especially when customers start leaving NTL BB in droves)

Must admit an ambit surrounded in clear resin makes a nice desktop paper weight.
(it would probably serve as good projectile for the wife or girlfriend in heated moments too)

[danielf]

Originally Posted by DrAwesome

£10 soon add up to quite a total (especially when customers start leaving NTL BB in droves)

Yes, but pick up and testing plus its organisation would soon outweigh that.

[Graham F]

modems are worth £20 actually

[Bifta]

Originally Posted by Scooby

modems are worth £20 actually

Well, now it's just 20 quids worth of bits sitting in a wheelie bin.

[Graham F]

Like has been said b4 its not worth their while making a visit to pick it up. Sad but true!

[hairy_mick]

if the modems arn't reused that means the mac address is lost does it not.

[td444]

Originally Posted by Scooby

modems are worth £20 actually

I'd say about that too, seen some on USA based websites....its around £20-35 for an american cable modem.

[Graham F]

sorry to clarify my post, ntl pay or at least they did £20 for a modem

[dilli-theclaw]

I've phoned ntl up three times to come collect or mail me out a jiffy bag to get my modem. They keep saying they've sent me a bag out.

I'm getting tempted to dump it now.

[orangebird]

The modems originally cost over £30, they're now down to just over £23. Still not worth collecting them though, by the time ntl pay for the collection/time/vehicle/petrol/screen and clean of the modems etc.....

[DrAwesome]

Originally Posted by orangebird

The modems originally cost over £30, they're now down to just over £23. Still not worth collecting them though, by the time ntl pay for the collection/time/vehicle/petrol/screen and clean of the modems etc.....

Depends on how many cm's can be collected/tested in 1hr 10-20? even if they cost £10 there's £100-£200 that is cost effective. Someone could do the work part time, working odd hrs could suit someone that is looking for therapeutic work, the government would probably pay NTL for giving them short term employment + money to pay the persons wages (whatever they pay for the odd hrs a month so wage wise wouldnt cost NTL anything) NTL could give the person temporary use of a diesel van/car (more miles to the gallon).
More importantly it will give someone that has a minor disability confidence that they can & are able to work a few hrs a week.

[Tech_Boy]

I had a stb cmr who was told by an engineer that she would be better off with a sacm, go onto Ebay & buy a second hand one!!!!