Heres part of what they are going to be sending to customers ---
They gave the staff a days notice of the change. Just imagine answering the phone wanna do broadband? Just does not sound right.
Who are Wanadoo?
The Wanadoo group is a leading internet service provider in Europe. Its's No. 1 in France and No. 2 in Spain. They have over 9 million active members with over 2.5 million of them on broadband.
Why are Freeserve becoming Wanadoo?
We've owned by wanadoo since 2001. We think the time is right to change to wanadoo - it'll help us to use the strengths of our parent company to give you an even greater range of benefits.
Will I need to do anything different when Freeserve becomes Wanadoo?
We've made sure you don't have to do anything. You can carry on using the internet as normal. You will still connect to the internet in the same way, get your emails as you do now and call us for help on the same numbers.
Will my Freeserve email address change?
No, your email addresss will stay exactly as it is.
Will the way I pay for my internet account change?
No, The way you pay will stay the same. We'll update your credit card or direct debit arrangents for you, so you don't have to do anything. You will then see the name Wanadoo on your statements instead of Freeserve. It may take a couple of weeks for this to take effect so don't worry if it does not happen straight away.
Whats so good about Wanadoo?
We'll be writing to you soon telling you more about Wanadoo. But you can expect better value, more products and services, even better reliability and a service which keeps on improving. Wanadoo really is a bigger better Freeserve.
Ok, so what happens next?
Within the next few weeks you'll recieve information welcoming you to wanadoo and telling you how top get even more from your internet service. Have a look at the logo below, you'll be seeing it around soon. In the mean time, we hope you continue to enjoy being part of the UK's No. 1.
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