Overclockers.co.uk

[Tezcatlipoca]

Has anyone had a bad experience with Overclockers.co.uk? Or with RM Special Delivery?


I ordered a graphics card from www.overclockers.co.uk last week.

They shipped it on Thursday last week, by Special Delivery, & I received it the following day.

I opened the package up, to find that they had sent me someone else's "RMA" card - the "Quality Assurance" seal on the box had been broken, & the anti-static bag the card was in didn't have a seal. The box also had a sticker saying "RET" on it, indicating they sent me someone else's returned goods.

I emailed them about this, saying that this was not acceptable, & asked for a returns authorisation & a refund.

They gave me (when they finally replied to my email!) an "RMA" number to return the card under, & apologised for sending me a card they had already sent to someone else.

I posted the card to them on Wednesday this week, using Special Delivery (as delivery is guaranteed by 12noon the next day, plus is insured).

I used a shipping label that they had emailed me (so there is no way the address was wrong), & the package clearly had the RMA number on front & back, as well as my address written on the back as the sender's address.

I tracked the parcel on Thursday, using the RM website, & it said it was "was delivered in STOKE ON TRENT before 10:32 on 25/03/04.".

I phoned up Overclockers today to check that they had received it, & to ask how long the refund would take.

They claim they still haven't received the card! Plus they say that when they finally do recieve it, it will take 5 working days for me to have my debit card refunded.

I've just tried phoning Royal Mail to get more info on the tracking (i.e. where exactly it went & who signed for it), but the phone line is closed.

And now I am pretty damn angry.

Angry with Overclockers for sending me used goods in the 1st place, for their customer service being so crap, IMO (they take ages to reply to my emails, & when they do, they ignore half of what I ask), for allegedly not receiving the package despite it being sent by Special Delivery to the address they gave me, & for keeping my money for so long.

And angry with Royal Mail for possibly screwing up the delivery & delaying things even further (if, indeed, that is what has happened).

[paulyoung666]

sounds like a bad do , i must admit i havent used them , just one point , if the goods had been in a sealed bag without ret on it then you would never have known it had been used would you

[Steve H]

Cant say I have , always been very reliable.

I beleive there in the process of setting up a new Customer Service, trying to make it more effective, which may explain the delay in responding to your email.

Maybe an angry email to spie@overclockers.co.uk ?

[Chris W]

see my post here about similar 'your never returned the goods' situation with ebuyer... i don't think royal mail are at fault here though.

[Tezcatlipoca]

Paul - Yeah. I'd never used them before, but had heard good things about them. I'm not going to use them again.

Steve - Maybe I've just been unlucky, & they are actually quite good. I'm not going to get anything else from them though. Very unimpressed with every aspect of the service they have provided me with. They'll be getting another email off me once I've checked the delivery again with Royal Mail on Monday. (& even if it was RM that messed up the delivery, I'm still gonna moan at OC for causing the situation in the 1st place & for keeping my money for so long)

[paulyoung666]

and rightly so

[Tezcatlipoca]

Originally Posted by monkeybreath

see my post here about similar 'your never returned the goods' situation with ebuyer... i don't think royal mail are at fault here though.

Agh. I hope I don't have to go through all that with the muppets at Overclockers.

I do agree it's unlikely to be RM's fault. I have never had a problem with Special Delivery.

[BGM]

Dont tell me your not going to use overclockers just because of one bad experience! Thats crazy, i have been using OcUK for a good 4 years now without a single hitch...

It really annoys me when people just boycott something/a company due to one bad experience, they can't be perfect all of the time!!

So basically, keep ringing them, emailing etc. They are a reputable company and are very very unlikley to do a runner with your money or whatever.. u'll get it sorted eventually

[Bifta]

Originally Posted by BGM

Dont tell me your not going to use overclockers just because of one bad experience! Thats crazy, i have been using OcUK for a good 4 years now without a single hitch...

It really annoys me when people just boycott something/a company due to one bad experience, they can't be perfect all of the time!!

So basically, keep ringing them, emailing etc. They are a reputable company and are very very unlikley to do a runner with your money or whatever.. u'll get it sorted eventually

Sending out RMA'd cards is beyond unacceptable, then lying about receiving the card back would just about clinch it for me. I always use "Overclock.co.uk" now, have on and off for years, never had a problem (other than with the couriers)

[Halcyon]

Try contacting your Local Trading standards company and see if they can chase this up for you.

[Bifta]

Originally Posted by Halcyon

Try contacting your Local Trading standards company and see if they can chase this up for you.

Totally off topic, but how freaky that I just saw your forum name as I was playing Halcyon and on by Orbital.

[paulyoung666]

Originally Posted by BGM

Dont tell me your not going to use overclockers just because of one bad experience! Thats crazy, i have been using OcUK for a good 4 years now without a single hitch...

It really annoys me when people just boycott something/a company due to one bad experience, they can't be perfect all of the time!!

So basically, keep ringing them, emailing etc. They are a reputable company and are very very unlikley to do a runner with your money or whatever.. u'll get it sorted eventually

hi and to the site , but should the customer be subjected to an unacceptable wait , i dont think so somehow

[SOSAGES]

after the last "i love ocers" thread where i mentioned i prefered dabs the oc lovers came out and said give it a go ..(this is after 3 bad orders in the past with 2 other friends having issues as well) anyway

well i did ordered 3 items all at the same time next day the box arrived YAY only 1 item missing ..i called them up and they acused me of having the item - it was the cheapest thing on the order i wasnt to happy ..but eventually after 2 days phone calls they sent agreed to send me another one free of charge ..a week later it arrived (seems they forgot to post it for 5 days) ..anyway finally get all the bits together and WOHHOOO the main part doesnt work .. about to send an RMA form off

[Tezcatlipoca]

Originally Posted by BGM

Dont tell me your not going to use overclockers just because of one bad experience! Thats crazy, i have been using OcUK for a good 4 years now without a single hitch...

It really annoys me when people just boycott something/a company due to one bad experience, they can't be perfect all of the time!!

So basically, keep ringing them, emailing etc. They are a reputable company and are very very unlikley to do a runner with your money or whatever.. u'll get it sorted eventually

Yep, I definitely plan on never using them again, all because of this one bad experience. If that makes me crazy, then so be it.

It may only be "one bad experience", but it's the 1st (& last) time I will use them. Why? Because after this experience, there is no way I will trust them again.

Originally Posted by Bifta

Sending out RMA'd cards is beyond unacceptable, then lying about receiving the card back would just about clinch it for me. I always use "Overclock.co.uk" now, have on and off for years, never had a problem (other than with the couriers)

Exactly.

Re-selling returned (& used) cards is something I'd expect of a certain high-street chain, not an apparently reputable company like Overclockers.

If they sent me an RMA card this time, how can I trust anything they sent me in future? (if I did ever order anything else - which I won't).

And saying they haven't received it...Hah, right. I sent it by Special Delivery. It's guaranteed to be delivered. The online tracking says it was delivered. I phoned Royal Mail today (& spoke to a person rather than the auto tracker), & they said it did get delivered.

I have asked Royal Mail for further details on the delivery (exact confirmation of where it went & who signed for it), so I can give that to Overclockers, although it will apparently take up to 5 days for them to get that to me.

I tried phoning Overclockers today, all through the afternoon. The sales line had what seemed an NTL style infinite queue, while the support line was constantly engaged (rather than even giving me a menu & putting me on hold as it did when I phoned last week).

I'll email them again tonight, & hopefully receive more than their usual (to me) day or so later 1 line reply.

Meanwhile, the time limit Overclockers give for sending something back ticks down & down.....will I end up being too late for a refund?

And, if it does turn out that Royal Mail did screw up rather than OC, the original blame still lies with OC for sending me an RMA'd card in the 1st place.

Originally Posted by Halcyon

Try contacting your Local Trading standards company and see if they can chase this up for you.

Cheers, I will do if it takes much longer.

Originally Posted by paulyoung666

but should the customer be subjected to an unacceptable wait , i dont think so somehow

Neither do I

[Tezcatlipoca]

Originally Posted by SOSAGES

after the last "i love ocers" thread where i mentioned i prefered dabs the oc lovers came out and said give it a go ..(this is after 3 bad orders in the past with 2 other friends having issues as well) anyway

well i did ordered 3 items all at the same time next day the box arrived YAY only 1 item missing ..i called them up and they acused me of having the item - it was the cheapest thing on the order i wasnt to happy ..but eventually after 2 days phone calls they sent agreed to send me another one free of charge ..a week later it arrived (seems they forgot to post it for 5 days) ..anyway finally get all the bits together and WOHHOOO the main part doesnt work .. about to send an RMA form off

I'm not the only person then.

I hope you have better luck with the return!