[Merged] RG area problems?

[markmarkymark]

not speaking too soon I hope, but it seems to be rectified at this present moment ?! any one else in the RG area agree >?

[markmarkymark]

Originally Posted by chirpy

Hmmm, have a b*tch on nthellworld and a few minutes later (I know kiss of death) it seems to have improved.

lol ... you beat me, agree

this is a kiss of death comment - but its now faster than even ... there you go, now watch it die !

[chirpy]

lol ... you beat me, agree

this is a kiss of death comment - but its now faster than even ... there you go, now watch it die !

Well, I've held my breath long enough My life falls apart when my connection goes screwy.

[threadbare]

Originally Posted by Neil

I know you did Chirpy, I was just highlighting the issue of how important it is to ringntl about these matters.

For example-if 10 peeps posted here saying they had spoken to <insert name> at Tech Support, then you phoned up & they said no one had reported it, you could prove they were bull$hitting you.

no you wouldn't those 10 ppl would need to have spoken to the same tech! if each tech escalated the problem thru the proper channels and fault was raised then an agent said no one else had reported the fault then he is either full of BS or isn't aware fo the fault.

[Neil]

Originally Posted by threadbare

if each tech escalated the problem thru the proper channels and fault was raised then an agent said no one else had reported the fault then he is either full of BS or isn't aware fo the fault.

I know which one my money's on.

[Stuartbe]

Originally Posted by Neil

I know which one my money's on.

What are the ods you are ofering ? ....

Ill have £50.00 on the nose please

[zovat]

yep - definately seems better now - glad it got sorted - I have only just logged on, and did not fancy a long conversation with NTL about how it must be my router, and how no one else has reported a problem...

[monkeh]

Welcome to ntHELL

I have has similar problems in luton for the last 8 months. the first 3 - 4 years were fine. it's gone downhill the last year. So much so that i am using my dialup for things like ebay, as it is quicker to load pages (using pipex)

ntl takes avg of 2mins to reload a page
dialup is 30 - 40 secs

I have found a solution though.............. I got a BT line installed in my house and now have 1mb adsl. It's amazing the difference with 2 computers running on different broadband connections. the ntl line is 5x slower for browsing.

Have you tried running the docsdiag yet ?
It can show the traffic on your connection (well on the router your connected to)

UBR 172.28.167.254 at 2004 Mar 20, 21:40

Channel Freq Max Usage Users Min Ave Max
MHz kbps kbps ms ms ms
Dnstr 0 402.75? 30342 26724 1500 20 144 490
Upstr 1 37.6 2560 902 314 40 167 481
Upstr 2 40.8 2560 826 320 30 154 441
Upstr 3 34.4 2560 1061 298 30 144 490
Upstr 4 37.6 2560 744 200 20 113 441
Upstr 5 40.8 2560 1690 82 30 150 410
Upstr 6 34.4 2560 800 186 30 113 480

[th'engineer]

some more tests you can try here and here

[confused]

thanks for the replies, i will look at those now. however, since my last post things have gone totally downhill. my connection is virtually non-existent. tech support think its a problem with the terayon modem. they couldnt even get a response using my mac address. but the weirdest thing is that i can shutdown the pc and unplug it and yet on the modem the pc light stays on and the data light keeps flashing. even if i unplug the modem and plug it back in (with the pc still unplugged) those lights come straight back on with the cable and power ones. and that to me seems very wrong indeed...

[Stuartbe]

Originally Posted by confused

thanks for the replies, i will look at those now. however, since my last post things have gone totally downhill. my connection is virtually non-existent. tech support think its a problem with the terayon modem. they couldnt even get a response using my mac address. but the weirdest thing is that i can shutdown the pc and unplug it and yet on the modem the pc light stays on and the data light keeps flashing. even if i unplug the modem and plug it back in (with the pc still unplugged) those lights come straight back on with the cable and power ones. and that to me seems very wrong indeed...

That does not sound to good m8.... Did you explain this to the TS agent ?

The Terion modem should not do this !

You can pretty much ignore the ping tests - it seems to pick servers that can no longer be pinged. The web tests don't look very good - where in the country are you ?

[confused]

i am in reading berkshire. i didnt tell tech support about the lights because i only noticed it after i had spoken to them and the conversation was left with the usual "someone will call you to arrange an engineer visit". suffice to say that was on thursday and so far no one has contacted me which means im looking at thursday at the earliest before anyone will come and look at it. do you think it is worth another call to mention whats going on when i power off or will it just get the same response?

Originally Posted by confused

i am in reading berkshire. i didnt tell tech support about the lights because i only noticed it after i had spoken to them and the conversation was left with the usual "someone will call you to arrange an engineer visit". suffice to say that was on thursday and so far no one has contacted me which means im looking at thursday at the earliest before anyone will come and look at it. do you think it is worth another call to mention whats going on when i power off or will it just get the same response?

Yes - and keep on at them. BTW - how are you posting to this forum ?

[confused]

Originally Posted by pem

Yes - and keep on at them. BTW - how are you posting to this forum ?

i can still just about bring up web pages, just most of the time i have to hit reload several times to actually get it. and then of course i lose my post when i hit submit and get page unavailable. it seems to me that it works for a few seconds and then dies for a period of time so i just have to keep trying until it reaches one of those brief moments where it works. dont even get me started on downloading. this is driving me bananas. i will report the modem lights to them and see what is made of it.