Is it true..

[Nugget]

Originally Posted by orangebird

Just a quick one - as per your t&c's, you should return your stb to your nearest ntl office when you terminate your contract. Although there are a couple of regions that now have a collection scheme going....Celtic region for defo anyway.

To be honest, I would have returned it but NTL closed their shop in Grimsby about 9 months before we switched to Sky, and I wasn't going to drive 40 miles to the nearest other one

[orangebird]

Originally Posted by Nugget

To be honest, I would have returned it but NTL closed their shop in Grimsby about 9 months before we switched to Sky, and I wasn't going to drive 40 miles to the nearest other one

Neither would I my friend, just pointing out (regardless of principle etc...) the legalities of the t&c's that customers agree to when they take out ntls catv or stb bb service. I'm here to inform, if nothing else...

[Derek]

Originally Posted by MovedGoalPosts

Yep I recognise that the kit remains owned by ntl. That's why I would allow a month for it's collection. I'm not gonna take it to an office (I have no idea where my nearest one might be (especially that would want to take the box in). Nor am I gonna put it in the post, and then get blamed by ntl for the mail breaking or loosing it. After being with ntl, and their predecessors for over 8 years now, I don't see it as unreasonable for ntl to collect if I do cancel.

Well the T&C's state that "you shall return all the Equipment at your cost to our offices within 14 days of the date of termination.

As OB said some regions pick this up as a goodwill gesture but if they don't it does have to be returned by the customer.

[MovedGoalPosts]

I take your point that if it's in the T&Cs that is what should be done.

Probably drifting so I won't dwell too long. It seems like ntl can choose to use the T&Cs as a one sided agreement all too often, i.e. when it suits ntl. However if the T&Cs are in the way of what ntl wants to achieve, it overrules them, the cap issue being a prime example (but this is not,and I dont want to turn it into, another of those threads)

And by the way, I was never actually sent a copy of the T&Cs when I applied for digital TV via phone. It seems to have just rolled over from the old Nynex & Cable & Wireless Setup. It's only when I later subscribed to broadband (and again was not sent any new contract), that I gained access to the T&Cs on the ntlhome website. But how do I know that the T&Cs shown there are the ones that applied when I signed up for the service, and have not been altered without my knowledge despite the requirement for notice in writing?

Don't get me wrong, please. I acknowledge the T&Cs exist, but they do need to be applied sensibly, practically and fairly to both sides, and post and packing costs for a piece of kit, that we don't even know what value it should be insured for, could be unreasonable.

[Florence]

Originally Posted by adamgoswell

Well to honest i want to keep the box, just to keep whatever free channels there are..

If you have BB through the STB they will leave it..

[adamgoswell]

Originally Posted by Kitty

If you have BB through the STB they will leave it..

whats bb?

[orangebird]

Originally Posted by adamgoswell

whats bb?

Broadband (internet access)

[adamgoswell]

Originally Posted by orangebird

Broadband (internet access)

ah then yes i have the 600k broadband, but through my p.c of course, that has nothing to do with the STB?

[Nugget]

Originally Posted by dezzo

Well the T&C's state that "you shall return all the Equipment at your cost to our offices within 14 days of the date of termination.

As OB said some regions pick this up as a goodwill gesture but if they don't it does have to be returned by the customer.

I know that the T&Cs say that, but NTL sent me a letter saying that they would collect it and would advise of the date later. As I said, 7 months later, they finally got round to doing it . I have to agree with MovedGoalPosts that NTL do normally only work to the T&Cs when it suits them

[orangebird]

Originally Posted by adamgoswell

ah then yes i have the 600k broadband, but through my p.c of course, that has nothing to do with the STB?

If you have ntl bb, you will either have a stand alone cable modem or the stb.

[sky_and_ntl_]

i had ntl anologue and ditched them for moving to digital, so we changed to sky because ntl price were totally messed up, its been over 4 years and we still got our ntl anologue box, i can try n check if it works but no tv license since its at ma other house with no tv license:P

Originally Posted by MovedGoalPosts

I don't see why you should have to provide storage space for ntl's kit. As far as I'm concerned they would have a month (more than generous) to collect after which it would go in the bin.

Some people would say it should go into the bin whilst the installs engineer is there

[Frank]

Originally Posted by Nugget

but NTL sent me a letter saying that they would collect it and would advise of the date later. As I said, 7 months later, they finally got round to doing it

Ditto the letter, but ntl still hadn't turned up after 18 months. I even tried to return it to the ntl store via ntl internal mail, but apparently it was "too large" to go in internal mail and I would have to pay for a courier

I sold my box on eBay for £50 to cover my storage costs for 18 months and transportation costs between properties.

I also know what the T&Cs say, but I also know that ntl told me they would collect it and didn't. Nor did they write to me with an address to send it to so tough luck I say.

[jsatan]

I don't know about the STB but the I was told I jept the CM.