[Merged] Birmingham Area.

[poolking]

Hi,

I'm currently going through the following proxy server:

cache4-brhm.server.ntli.net

The browsing has been really slow, I'm on 1Mb in Stafford.

Anyone else experiencing the same problem?

Its getting really annoying waiting nearly a minute for a page to load.

[Neil]

Have you rung Tech Support & notified them of the problem? (you need to)

[paulyoung666]

nothing showing on server status , maybe a call to C.S. might be in order , personally i would always ring them first even if it is just to save you the price of a phone call , there has been occasions when i have rang C.S. to find out if there is a local problem that hasnt appeared on the server status and i have been informed that there is , this has saved me the cost of a call to c.s. , @ neil , i dont want to sound funny , but why are you so insistent that ppl ring t.s. first ??????????????? , it annoys the living daylights out of me that ppl have to pay to find out it isnt there problem when they already pay there subs for the service

[Flip]

Youa re quite right mate it's very bad tonight averaging 20 to 30 secs a page load even GOOGLE....

Typically a couple of pages I post on are not even loading.

So much for all the promises of the recent upgrades to the system in our area.

[th'engineer]

Originally Posted by Neil

Have you rung Tech Support & notified them of the problem? (you need to)

Just to repeat NEIL dont complain ring TS

[Weltmeister]

I'm using one of the Birmingham proxies and I've got the same problem.

[Neil]

Originally Posted by paulyoung666

neil , i dont want to sound funny , but why are you so insistent that ppl ring t.s. first ???????????????

Because it is a technical issue, & not a customer service related one.

it annoys the living daylights out of me that ppl have to pay to find out it isnt there problem when they already pay there subs for the service

Not disagreeing with you there Paul, but that is a totally different arguement.

Most companies today do not run a freephone faults number, there is however a freephone number for Server Status-did you know that?

[Neil]

Originally Posted by Weltmeister

I'm using one of the Birmingham proxies and I've got the same problem.

Ring Tech Support on 0845 650 0121.

[mr-b]

Originally Posted by Neil

Ring Tech Support on 0845 650 0121.

I go via Bham and was having intermittent problems too on google, register.co.uk and others.
I then specified cache1-brhm.server.ntli.net and it didn't make any difference. cache2 seemed to work OK, 3 definitely didn't.

And yes I did let TS know so someone can hopefully build a picture of what may be going on.

[Chrysalis]

is tech support available on 150, not been funny but most people are not going to remember that number if they do ring up they just ring 150. Why cant customer services forward people to tech support when they realise its not the end user fault?

Neil I can understand the motto tech's cant fix an issue they do not know about, but I feel I already waste enough time and money on this problem then to be ringing up again on a 0845 phone number.

[Neil]

Originally Posted by Chrysalis

is tech support available on 150, not been funny but most people are not going to remember that number if they do ring up they just ring 150. Why cant customer services forward people to tech support when they realise its not the end user fault?

How hard can it be to remember a number? People can easily write it down/put it in their mobile phone/look it up on here! (it's on our 'Useful Info' page.

Neil I can understand the motto tech's cant fix an issue they do not know about, but I feel I already waste enough time and money on this problem then to be ringing up again on a 0845 phone number.

I'm not disagreeing with you, but various ntl associates have asked for this to be done, so why not do it?

[th'engineer]

As Neil says ring up TS that should sort it also ring your local franchise info here

Remember you have a choice of provider

[toytown]

Im also seeing extremelly poor performance on the birmingham proxies, although to be honest its easy to skip that and use another one.

My biggest problem is, it looks like a router or something is failing again, because i cannot upload to my FTP servers in america (more than 3 different isp's), i start to upload the file, it registers the first 8k and then timeouts the connection.

I cannot send email that is any bigger than about 8-16k through my email server relay (different servers to the above one).........or again it timeouts.

And i have major problems playing any online related game such as everquest where zoning can cause me to be kicked outta the game ............because it timeouts.

Of course going on BT dialup solves all the above issues immediately, this problem only started occuring yesterday.

Is it really worth a call to CS/TS? As last time it took them almost a week to fix the problem...........or is this a sign that i should bite the bullet and move providers.

Thanx in advance
Toytown

[Neil]

Originally Posted by toytown

Is it really worth a call to CS/TS? As last time it took them almost a week to fix the problem...........or is this a sign that i should bite the bullet and move providers.

Even if you 'bit the bullet & move providers', there are still plenty of other peeps who will be suffering 'proxycachehell', so your phone call should be made either way.

We have a section here to help you move if you decide to do so.

Either way-make sure you call Tech Support on 0845 650 0121, & get the name & extension number of the person you speak to for any future reference.

[jizz]

Hi,

For the last week or so i have been having brief random cut outs of my cable service. Yesterday tho, my cable service seems to have died completely (cable light dead, with brief periods of flashing). I was wondering if anyone else has experienced this in my area, or if anyone knows what the problem could possibly be.

Thanks in advance