Good ISPs in hertford area?

Death Jester · 16-03-2004, 17:28

Anyone know of any good ISPs that work in the Hertfordshire area?
I am thinking of discontinuing all my ntl product (BB, phone, and TV) due to bad ping, and the fact that they are now charging more for basic TV package.

I am looking for 512k connection, around the same price as ntl.

Any info and/or links would be most appreciated.

Thank you

-DJ

Neil · 16-03-2004, 17:39

Follow the link in my sig, & you won't (IMO) go wrong for your ADSL.

Also, if you sign up for Sky, we have a banner running that will generate a small amount of income for the site should you decide to order Sky.

HTH.

Stuartbe · 16-03-2004, 17:40

LOL - When I saw you had posted Neil I had this strange feeling that Pipex would come into it somewhere !!!

Neil · 16-03-2004, 17:42

Quote:

Originally Posted by stuartbe

LOL - When I saw you had posted Neil I had this strange feeling that Pipex would come into it somewhere !!!

You've had dealings with Pipex Stu-what's your feeling?

Also worth checking is www.adslguide.org.uk as you can do comparisons on service/reliablilty etc.

Stuartbe · 16-03-2004, 17:49

Quote:

Originally Posted by Neil

You've had dealings with Pipex Stu-what's your feeling?

Also worth checking is www.adslguide.org.uk as you can do comparisons on service/reliablilty etc.

Not yet m8 as I dont move out of the flat til the end of the month and then I am going for the 20:1 2mb service....

I can comment on what has happened so far though... I rung Pipex up and explained that I run a business and have a few questions. The guy on the phone asked if I would like to be called back if it was going to be a long call.

Was not expecting that having dealings with NTL for the last year...

Out of interest I timed him. He called back 1 minute and 23 seconds later..

He then listened to what I wanted to do and then explained all the options - he was tech savy and knew what he was on about. He even gave me few URL's for ethernet modems..... After this he told me the tiers that would be best and actualy told me that I would get nearly the same performance on the lower contention service -

He was being honest... I needed to sit down...

This guy was polite, pleasent and very very helpfull and for a change I could not smell any BS througout the whole call....

So so far -

Absulutely briliant !

Death Jester · 16-03-2004, 18:25

Pipex looks interesting, thanks for the info.

tbh. its the mum who pays the bills, so its up to her, but provided I can tell her what it costs per month, and what the connection fees are (including installtion), then it should be fine.

Death Jester · 16-03-2004, 18:48

Ok, little update on this:

I read that it uses a phone line. Does that mean I will get charged like a phone call (per minute) or is it just a flat fee of ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24?

Also, is there is limit to the length of cord from the modem to the phone plug? 'Cause my computer is upstairs, and the phone plug is downstairs (about 10m of cord needed).

Also, does it get fitted, or do I have to fit it?

Oh, also, are you sure I can get it in Letchworth? Cause I don't have a BT line to check it atm.

Oh, ok, let me explain what I'm hoping to happen:

I currently have ntl BB, TV, and phone.
The TV line is slit 4 times: from the wall downstairs, up to the TV, from the TV to the modem, from the TV back downstairs to the TV in the living room (no arial).
I am hoping that I can get the arial in the loft to work (no lead on it atm). I will then use that for the upstairs and downstairs TVs, and I will cancel ntl cable TV.

I will then get a BT line in the house, which will get me the number. I will then cancel ntl phone line.

Then I am hoping to get Pipex Solo2Go 500, which means I can have all the stuff I need to start an ADSL line.

Does that sound right?

Neil · 16-03-2004, 18:57

All you need is a BT phone line-mine took one pain free 10 minute phone call to BT, & they did the rest.

Pipex/ADSL FAQ: http://www.solo.pipex.net/xtreme-solutions/faq/

HTH.

Death Jester · 16-03-2004, 19:23

Ok, great, thanks for that.

Can you please confirm if its available in the area. I would pester Pipex for these kind fo questions, but I cannot see a contact email link anywhere.

DrAwesome · 16-03-2004, 20:09

Quote:

Originally Posted by Death Jester

Ok, great, thanks for that.

Can you please confirm if its available in the area. I would pester Pipex for these kind fo questions, but I cannot see a contact email link anywhere.

You can email customerservices@pipex.net
or
Email - ADSL enquiries only: support@dsl.pipex.net
Within UK Local Rate Telephone: 0845 077 8324 / (0845 077 TECH)

here

Death Jester · 16-03-2004, 20:16

Yeah, hehe, I found it. Thanks anyway though.

I thought the site was only for the ASDL, didnt know there was a link to their main site.

Death Jester · 17-03-2004, 19:57

Ok, I mailed BT (about cost of line connection) and Pipex (about some stuff, mainly about availability) and Sky about digital and a second box. So far I have not heard from anyone, but its only been a day so far.

Anyone know how much notice I have to give ntl for diconnection (for TV, BB, and Phone)

DrAwesome · 17-03-2004, 19:59

Quote:

Originally Posted by Death Jester

Ok, I mailed BT (about cost of line connection) and Pipex (about some stuff, mainly about availability) and Ky about digital and a second box. So far I have not heard from anyone, but its only been a day so far.

Anyone know how much notice I have to give ntl for diconnection (for TV, BB, and Phone)

30 days

Death Jester · 17-03-2004, 20:05

Ah, ok then.

MY mum got her bill the other day, so I said we have about a month to sort this lot out, otherwise we get billed again. But seeing as we have t give a months notice anyway, we will be billed no matter if we take 1 day, or 55.

DrAwesome · 17-03-2004, 20:15

Quote:

Originally Posted by Death Jester

Ah, ok then.

MY mum got her bill the other day, so I said we have about a month to sort this lot out, otherwise we get billed again. But seeing as we have t give a months notice anyway, we will be billed no matter if we take 1 day, or 55.

Once NTL have acknowledged your desire to terminate the services you should get a disconnection date, i cancelled my services over the phone by calling CS, some ntl area franchise's like you to put your desire to terminate by letter.

As you pay your rental in advance you should not be billed for the 30 days notice.

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