slow connection through my new Router

Neil Hester · 12-03-2004, 09:05

Hi,

Im wondering if anyone can help me,

I have NTL Broardband through a set top box and i have just installed a DLink 604 Router to share the internet on 2 machines in the house.

I have an internet connection, but windows reports the internet connection speed to be between 800 bps and 1Kbps !

The router has a firewall built in which i cant seem to turn off, could this be the cause? or is there something i have not done right?

Are there any particular settings you must enter to get the connection working properly?

All i did to get it working was set up the broardband connection through the first PC without the router installed,
Then Setup the router and set up a home network on both machines (they now see each other).
I set both machines to obtain their IP's automatically also, does all this sound right?

if anyone can help i would very much appreciate it!

Thanks

Neil

Stuartbe · 12-03-2004, 09:16

Hi Neil Hester and a great big

to the site

1. have you removed all the NTL software from the computers. Its not needed now you have the router.

2. can you ping from the pc's - in a command prompt window type ping 194.168.4.100 and tel us what happens.

3. make sure you disable any ICS or firewall software on the pc's - you dont need them behind the router.

HTH

poolking · 12-03-2004, 09:28

What I suggest you do is switch both comps and the router off.

Switch the router back on and then the 2 pcs, all of the IPs should be automatically assigned.

Am I correct?

Neil Hester · 12-03-2004, 09:29

Ok, thanks for the Welcome! and thanks for the advice!

I will try your suggestions and get back to you.

I have i only ran the NTL software on the first pc but the second pc is slow too.

I have uninstalled Norton firewall, but i dont know what ICS software is (can you explain?).
Thw windows network icon says the network is connected at 100kbps, but i will try the ping also and let you know,

Thanks again!

Stuartbe · 12-03-2004, 09:31

Quote:

Originally Posted by Neil Hester

Ok, thanks for the Welcome! and thanks for the advice!

I will try your suggestions and get back to you.

I have i only ran the NTL software on the first pc but the second pc is slow too.

I have uninstalled Norton firewall, but i dont know what ICS software is (can you explain?).
Thw windows network icon says the network is connected at 100kbps, but i will try the ping also and let you know,

Thanks again!

NP - take of all the NTL software - you dont need it...

ICS = Internet connection sharing - its used for sharing the internet connection to another computer.

P.S. Make sure you disable the xp firewall in the connection properties !

P.P.S. the wired network connection should show as 100m - double check this.

Neil Hester · 12-03-2004, 09:41

Ok, thanks.

Il try your suggestions ang get back to you.

Neil Hester · 13-03-2004, 17:18

Ok here are the results of pinging as you suggested (my machine is called download)

Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
C:\DOCUME~1\DOWNLOAD>ping 194.168.4.100
Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=16ms TTL=120
Reply from 194.168.4.100: bytes=32 time=12ms TTL=120
Reply from 194.168.4.100: bytes=32 time=12ms TTL=120
Reply from 194.168.4.100: bytes=32 time=13ms TTL=120
Ping statistics for 194.168.4.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 16ms, Average = 13ms
C:\DOCUME~1\DOWNLOAD>

The network icon in the corner of my screen says the network is running at 100Mbps, and the internet connection icon says im connected at 180bps but its fluctuating up to 900 is that right???

The ics tab is not ticked in the network connection settings and i have uninstalled norton firewalland any NTL softaware.

dragon · 13-03-2004, 20:47

Quote:

Originally Posted by Neil Hester

Ok here are the results of pinging as you suggested (my machine is called download)

Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
C:\DOCUME~1\DOWNLOAD>ping 194.168.4.100
Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=16ms TTL=120
Reply from 194.168.4.100: bytes=32 time=12ms TTL=120
Reply from 194.168.4.100: bytes=32 time=12ms TTL=120
Reply from 194.168.4.100: bytes=32 time=13ms TTL=120
Ping statistics for 194.168.4.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 16ms, Average = 13ms
C:\DOCUME~1\DOWNLOAD>

The network icon in the corner of my screen says the network is running at 100Mbps, and the internet connection icon says im connected at 180bps but its fluctuating up to 900 is that right???

The ics tab is not ticked in the network connection settings and i have uninstalled norton firewalland any NTL softaware.

try disableing that icon i assume u have a upnp router that shows up as internet gateway in network connections

right click the connection goto properties and tell it not to show the icon

im not 100% sure but i think that when u have this icon showing its constantly asking the router to check the speed of the connection which would = more data which might slow things down

of course i could be completely wrong so do check with some1 else to make sure im not completely barking up the wrong tree

Neil Hester · 13-03-2004, 23:16

ok thanks for that, il try it.

I have just done the speed test as suggested in one of the other threads and here are my results.

Sat, 13 Mar 2004 23:14:21 UTC
1st 128K took 1781 ms = 73595 Bytes/sec = approx 612 kbits/sec
2nd 128K took 1844 ms = 71080 Bytes/sec = approx 591 kbits/sec
3rd 128K took 1828 ms = 71702 Bytes/sec = approx 597 kbits/sec
4th 128K took 1813 ms = 72296 Bytes/sec = approx 602 kbits/sec

everything looks as it should be, right?

so maybe that icon is just a totally misleading thing.

any thoughts?

Indians · 13-03-2004, 23:34

Looks pretty good if your on the 600k service.

MovedGoalPosts · 14-03-2004, 00:15

Neil,

I have been told by D-Links router tech support that there is an incompatibility problem with some of ntl's STBs and the DI604 router.

I was getting all sorts of odd issues, connection kept dropping, slow speeds, etc.

You need to contact the D-Link tech support, and make sure you speak to someone who specifically deals with cable routers - see their website www.d-link.co.uk

They offered me a free upgrade, although is did take a little while to come through.

What the incompatibility is, I dont know, but the DI804 I now how seems to work OK.

Neil Hester · 14-03-2004, 13:09

Quote:

Originally Posted by MovedGoalPosts

Neil,

I have been told by D-Links router tech support that there is an incompatibility problem with some of ntl's STBs and the DI604 router.

I was getting all sorts of odd issues, connection kept dropping, slow speeds, etc.

You need to contact the D-Link tech support, and make sure you speak to someone who specifically deals with cable routers - see their website www.d-link.co.uk

They offered me a free upgrade, although is did take a little while to come through.

What the incompatibility is, I dont know, but the DI804 I now how seems to work OK.

Ahh ok thanks a lot!

trust me to go and buy an incompatible router!!

I will contact them and see what they say.

I do have a a Motorola surfboard cable modem spare could i use that instead of the STB? if so how would i go about splitting the cable connection from the stb to the modem?

MovedGoalPosts · 14-03-2004, 21:00

Quote:

Originally Posted by Neil Hester

Ahh ok thanks a lot!

trust me to go and buy an incompatible router!!

I will contact them and see what they say.

I do have a a Motorola surfboard cable modem spare could i use that instead of the STB? if so how would i go about splitting the cable connection from the stb to the modem?

I have absolutely no idea whether or not you can do that. I would suspect not as the STB is the thingy set an IP address by ntl's network, and somehow you would need to get your modem to have the IP addy instead. I dunno if trying to do that would set off alarm bells to ntl that your messing about with their network?

Neil Hester · 15-03-2004, 00:04

Quote:

Originally Posted by MovedGoalPosts

I have absolutely no idea whether or not you can do that. I would suspect not as the STB is the thingy set an IP address by ntl's network, and somehow you would need to get your modem to have the IP addy instead. I dunno if trying to do that would set off alarm bells to ntl that your messing about with their network?

Hmm i guess you may be right, although the tests seem to say my service is good i cant help thinking something is still a bit slow, webpages seem to take a bit longer to open than im used to and downloads donrt seem as fast. (maybe im just imagining things).

well thanks for you help anyway!

**Paul** · 15-03-2004, 00:58

Quote:

Originally Posted by Neil Hester

The network icon in the corner of my screen says the network is running at 100Mbps, and the internet connection icon says im connected at 180bps but its fluctuating up to 900 is that right???

What internet connection icon is this ?

Also - make sure that both ends are tied down to 100mbps and either full or half duplex (full is better). If you rely on auto negotiation then a mis-match can occur and everything will run slower.